Impressed with Google support

prompt response and to the point answers

[Ducain3]

Not sure how interesting this may be, but I just wanted to say that over the course of two days, I have exchanged emails with a support person at Google six times, and the response has always been very quick, and I've received straight-forward answers to my questions.

I wrote to them asking about the new CPM program, how it could affect my site, some features that I wish they would implement, etc.

Like I said, quick (and polite) responses, honest answers, and they even forwarded some of my ideas to the...er...whoever thinks about new stuff. hehe.

At any rate, I'm fairly impressed.

[thegreatpretender]

I'm also very satisfied with Google's excellent support. I've been doing adwords/adsense for a year now and always get prompt help from them everytime I encounter any problem.

[incrediBILL]

I always get prompt CANNED answers - usually takes 2-3 tries before I get an ACTUAL answer and resolution.

Guess it depends on the difficulty level of the question.

[BeeDeeDubbleU]

I have exchanged emails with a support person at Google six times, and the response has always been very quick, and I've received straight-forward answers to my questions.

If the answers were quick and straightforward how come it took six emails ;)

[sailorjwd]

If they are that good I sure wish they would transfer to the search engine support because that side sux - unless you are a friend of some unnamed advisor here.

[incrediBILL]

For a while I thought Google Support was good, then there was a period of time I thought it was an oxymoron.

Now I've upgraded it back to FAIR/GOOD as they did help me out in a reasonable amount of time recently.

However, my last request is on DAY 3 of the unanswered email hostage crisis so I may downgrade them back to oxymoron if there is no reply by Monday.

[Ducain3]

It took 6 emails because I kept thinking of more questions. :)

I guess I started this thread because I was all prepared to send an email to this huge company and never hear anything (seems to be the norm for me lately), and was pleasantly surprised to reach a human.

Shocking, yet enjoyable.

[blairsp]

wish I could say the same.
[webmasterworld.com...]

Perhaps you could share the name and e-mail addy of this "great guy/gal"

[Tropical Island]

We also got a personal response to a problem in quick time.

While we didn't necessarily agree with the answer it arrive with the information we needed. When we asked for a clarification of one part it came back explained with in hours.