joined:July 3, 2015
I'm not entirely sure if this is the right section for this post, so please move as I couldn't tell where it should go.
It relates and doesn't relate to my Adsense account.
To make a long story short, I was contacted by an ad network I've used in the past who were looking to get back on our site. We parted ways with them months ago due to malicious mobile ads.
I add them in, and no ads are coming up. After days of trying to figure things out, I finally hear from them and they tell me this company Integral Ad Science gave my site a very low score for my traffic. I guess they are a traffic monitoring service like Double Verify and a lot of networks use them. Luckily none of my current ad partners use them.
They are basically blocking ads from being served to my site. I contact them directly and they start asking me if I guy traffic because my site got flagged for fraud. I was in shock. We've been around for 13 years, a leader in our industry and I get 15-20 million impressions per month. If I was buying traffic Adsense would be the first to axe me. I was really insulted when he accused me of that.
So I ask him on a solution for how we can fix this issue and the company tries to shake me down for 3K per month, telling me I need to include their codes on my site so they could review my traffic and they will send me a fee list. Almost like an Adblocker charging ad networks to be white-listed.
Finally they tell me their data department will review my traffic logs and get back to me within a week.
I get in touch with my Adsense rep and he tells me there are no issues with my account, they see no invalid traffic problems. The same goes for my current ad partners. No issues in Analytics.
I have no idea what to do. No way am I paying them and I have no idea how long that low score stays in place. It basically precludes me from working with any ad network using their service. And the ad network who discovered this problem is pissed. They've worked with me for years, on and off, and are going to bat for me on this but who knows if it will help.
I'm almost at the point of considering my legal options if this drags out too long.
The only thing I could think of is someone was trying to hack us or bot attack us or their system is misreading something that is hitting our site. I'm really grasping at straws on what could have caused this issue with them.
We did recently cross over to a new CMS a month ago. We changed our CMS after ten years and there were hundreds of thousands of pages involved. That could have caused a massive amount of bots hit us from different engines to read and index pages? I'm not sure.