Does Adsense Email Support Really Exist?

How Long Does It REALLY Take?

[Sally Stitts]

"Publishers earning more than US$25 (or local equivalent) per week on a consistent basis will be eligible for email support, which they can request via a form in the Help Center". I make xxx times that.

"The Google Account you're signed in to is associated with an AdSense account that is eligible for email support."

"You'll receive a personal email reply within 2 business days."
NO. NOT.

The page was averaging about $20 a day. Then, the ads disappeared in early December 2012. I think I know the reason that there is a glitch in their algo.

I could continue waiting, but it is not in my nature. My motto is, "Do what you say you are going to do."
I am pulling the useless code today, since it creates zero impressions, and leaves a big, ugly white space. And has been for 3 months.

[jpch]

I got a response to my request for support last week. Could it be you have some "Trigger Words" on that page that are causing the ads to not display?

[Lexur]

Ask them what's the email account they selected to notify you. Probably, you'll discover they sent you a notification in some forgotten account you gave to open the Adsense account and DOES NOT APPEAR IN YOUR ACCOUNT SETUP but they recorded for some obscure reason.

[netmeg]

I dunno when you submitted, but in my experience:

- they don't necessarily work on weekends, so don't count those days.

- I usually get the first response within 2-3 *business* days after I request.

- Nine times out of ten my question has to be kicked upstairs to an engineer or a decision maker, so it can take a few days to a couple weeks to get an answer.

[Sally Stitts]

@jpch
YES! I believe that "Trigger Words" on that page are causing the ads to not display.

@Lexur
I have used only 1 email account with them since the beginning of time (joined 2003). If this is the case, that that would be nothing short of bizarre.

@netmeg
Thank you, good info. Maybe it is just a case of my impatience, and them needing to fix what worked just fine before (poison words being added back into the algo? - just my guess, it makes sense). Even after 10 years, I guess no one ever gets "white-listed". One might think you get some points for doing well and playing by the rules over time. I guess not.

I'm not sure when I submitted. Sometime last week. That's another thing I hate about "forms" - no record, no email copy, no date, no nothing. You must create a Word file, if you want a record. I seldom bother - I just avoid forms, for that very reason.
.

[ken_b]

I used that system for the first time last week and got a reply in about 8 hours. Fast friendly note written by a real person.

I got the answer to my ? in the first reply. I sent a note of thanks and got another reply expressing appreciation for the note of thanks.

.

[Sally Stitts]

Wow. Impressive. And good to know.
I guess some folks have good luck, some, not so much.
Of course, Murphy and I are old acquaintances. With me, it seems, if something can go wrong, ...
This tends to place me in the "let's move on" category.
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[edited by: Sally_Stitts at 8:55 pm (utc) on Mar 18, 2013]

[LifeinAsia]

Did you do the usual checks to make sure a message from them didn't end up in a spam or junk folder? Perhaps it could have been blocked by your ISP?

[Sally Stitts]

I never rely on email filters - too many false positives. I read everything.
A few of my most important emails tried to hide from me - can't have that happen anymore.
.
I think netmeg got it right. I need to exercise more patience. It is hard, at 70.
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[swa66]

They do answer, but it takes a while. They also often answer with form letters that are aside of the point. So it often takes a few back and forths before it gets picked up by somebody who understands the problem.

That said, there are things they will not explain - I suspect that anything leading to us building an official list of forbidden words isn't going to be given.

It might help to open the initial request via the web form.

[Sally Stitts]

"It might help to open the initial request via the web form."
I did.

Although I have lost ~$2,000 over the last 4 months because of this, I hate to dwell on stuff that I can't do anything about.
The problem is solved. I have removed the ad. No more white space. Time to move on.

If G wants to fix it, fine. But I will not waste another second fretting about the continuing scalable no-contact paradigm, established on day 1, except to reply to this thread. There is SO MUCH STUFF to do. Clinging to hope, and enduring frustration is not on my list. I have been trained well.

[Sally Stitts]

Ta-da! The Answer (deserves a new thread)--->

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