How to get Google to Respond?

[edwardsgs]

I've been trying to get support in Google's Adsense Support Forum for a couple of weeks. Their support process is just pathetic. I have great support from Adwords but I'm amazed how poor the Adsense support program is.

Summary, we bought a site last year, that was generating decent income with Adsense. Adsense was not part of our strategy so we removed the ads. We recently decided to start running adsense on the website again. But the ads aren't showing.

Our account is active, the domain has no negative comments or messages, i have no reason to believe there is anything wrong except the ads won't display.

That same ad code will display if I run it local host and on my personal blog. But if I run it on our website or that websites wordpress blog, it won't display ads in either place.

It certainly appears that Google doesn't want to display ads on that domain.

Here is my thread on the Adsense Forums.
[goo.gl ]

Does anyone have any ideas or suggestions for me?

Thanks,
Scott

[netmeg]

It *sounds* like the domain has been banned for some reason. If you put an ad unit on a completely blank page, will it display?

AdSense has recently opened up its support options, but (at least for now) they're pretty much only concentrating on people who earn a minimum of (I think) $25 a week or so. Unfortunately, if you're not at that level (I think that's $25/week but I might be remembering wrong) your only choice is going to be the forum.

You've got the notice of a Top Contributor, and that's really the best you can do. These things don't get resolved in days, they get resolved in weeks. Sometimes longer.

[edwardsgs]

NetMeg, thanks for your your reply. I created a very basic html page on the site to eliminate any technical reason why the ad does not display and it still didn't display. But the same ad code displays on my personal blog. I also, think the site is blocked/banned. But we have no indication from Adsense that this is the case. My gut feeling tells me that this has something to do with Google's relationship with the sites previous owner. I have had a Googler responding in the help forum and he mentions that he believes issue is being looked at, but that's as far as I've gotten. -Scott

[netmeg]

Well, the wheels grind slowly, but they do grind, so you're just going to have to wait, I think.

[swa66]

You're not serving the pages as application/html+xml ?
show_ads.js uses document.write which is illegal in xhtml5 and browsers enforce that.

[edwardsgs]

SWA66 - thanks! That is above my head but we have a programmer who I can mention this to.

[edwardsgs]

SWA66, thanks again. After your observation, we hired a programmer to take a look at the websites and he found several technical problems and was able to fix the issue. Our ads are displaying now.

[netmeg]

Glad you got it worked out.