Adsense site blocked. Why?

ads are not appearing on my site

[sunroof]

Hello,

My site, which is one of the most popular news sites in one of the Eastern European countries, was blocked by Adsense and ads are not showing up.

The site is completely legit, more than 10 years old, original content, reaches up to 1,7 absolute unique visitors per month, and Adsense generates only small percentage of our revenues.

After contacting them they replied:

Thanks for contacting Google AdSense. We understand that ads are not
appearing on your site.

According to our records, ad serving was disabled to your site because the
site was in violation of AdSense program policies. We sent you a
notification about this, but if you don't recall receiving it, please try
the following steps:

1. Check the inbox of each email address associated with your account.
2. Try searching your inbox for emails from "[e-mail]"
or "[e-mail]".
3. Check your email account's spam filter to make sure the email wasn't
mistakenly flagged as spam.

f you have the notification, please read it carefully to determine if ad
serving can be re-enabled, and if so, what changes need to be made to be
in compliance with our policies. Once you've made the appropriate changes
to your site, you can request a review of your updated site at
[google.com...]

We also suggest that you take the time to review our program policies
(https://www.google.com/adsense/policies) to ensure that all of your other
pages are in compliance.

We appreciate your understanding.

Sincerely,

The Google AdSense Team

The problem is I never received their e-mail and I don't have their Issue ID now and without it they won't respond:

Hello,

Thanks for contacting Google AdSense. Unfortunately, we weren't able to
match the Issue ID you provided with any actions related to the publisher
ID you provided.

If you're experiencing issues with ad serving on a particular site, please
fill out the appropriate section of our form (
[google.com...]
) . Be sure to include the "Issue ID" of your notification email, make
sure your publisher ID was entered correctly, and resubmit your appeal so
that we may investigate further.

Sincerely,

The Google AdSense Team

Any ideas what to do to reanable Adsense?

[netmeg]

Your best bet is probably to hit someone up in the Google AdSense Help forum, where they have actual Google employees participating. Unfortunately, we don't (plus it's against the TOS here to post email messages)

[Lame_Wolf]

(plus it's against the TOS here to post email messages)

Google emails are now allowed, but the TOS hasn't been updated to reflect that. (IMO they shouldn't be allowed until the WebmasterWorld TOS has been updated).

[sunroof]

ok, sorry.

[sunroof]

could the reason for block be because i didn't have privacy policy on my site?

[Lame_Wolf]

could the reason for block be because i didn't have privacy policy on my site?

It is possible.

[sunroof]

I've added it today. If it is the reason, when could the site be unblocked?

[Habtom]

Ask for more input on the Google Adsense forum. That may or may not be the only thing they asked you to change. Before filling out that form, ask for someone to help you review the website at the Google Adsense forum, you get responses from frequent contributors and maybe even Google employees.

[sunroof]

I did a few days ago, but no replies yet. :(