Years ago you could email adsense and have them review your site to make sure there were no policy violations. Can we still do that?
I tried using the form that they have now and I did not receive a response. The form says:
Please note that you will not receive a response if the answer can be found in our Help Center.
I found some related discussions but no real answer.
7:50 pm on Aug 12, 2011 (gmt 0)
if the answer can be found in our Help Center.
Well, that just about sums up their so-called customer service! What other Billion Dollar company could get away with this kind of attitude...appalling.
7:50 pm on Aug 12, 2011 (gmt 0)
That'd require having actual contact with a Human at Google, right?
Nope, not possible.
(A more serious reply: Google have massively scaled back their customer service and I'm pretty sure you can't do website policy checks anymore)
7:59 pm on Aug 12, 2011 (gmt 0)
The only way you can get a manual review these days is if you're flagged for breaking the TOS. Even then, it's more likely they'll just ban you then expend the effort to check the website.
9:12 pm on Aug 12, 2011 (gmt 0)
Heh, you can always go for the end around - go over to the google help forum and complain about something and post your URL. Of course, then *everyone* will go look at your site. But it's probably the closest you can get.
If you can find an AdSense event (like as in actual FTF type meeting) you might be able to flag someone.
11:18 pm on Aug 13, 2011 (gmt 0)
Shoot. Well, I know a small percentage of my content is in a gray area, I do not know if I've crossed the line but I doubt it, I was given the okay to present this type of content on a different site around 6 years ago...I just don't want to remove work I've already done because it's slow going.
What's the risk? Do they give warnings mostly these days or do they ban?
7:09 pm on Aug 14, 2011 (gmt 0)
I got a response about a year ago however these responses take time.
2:53 pm on Aug 15, 2011 (gmt 0)
The risk probably depends on the nature of the gray area, and who does the manual review. Only you can determine if the profit is worth the risk. Sometimes you get warnings, and sometimes you get banned.
8:07 pm on Aug 15, 2011 (gmt 0)
DaStarBuG, you did? Okay I will try the email address. Arrr, thanks netmeg, it's not worth the risk, if I can't get a response, I'll just have to replace what I've done. Thanks guys.
8:37 pm on Aug 17, 2011 (gmt 0)
Oh my gosh, they got back to me, so we can still do that it just takes a lot longer than you would expect.
5:36 pm on Aug 18, 2011 (gmt 0)
I have never known a Google Adsense employee give a direct answer to a specific question. They always seem to direct you to a a section on the help pages or TOS. You do not normally get a warning before your site is disabled although they have been known to remove adds on some pages and notify you that you should make that page comply with TOS.
7:50 pm on Aug 18, 2011 (gmt 0)
They will review your site and give you a definite yes or no answer, it just takes longer than it used to, and I also learned that you have to ask the policy department, if you ask someone from a different department that is exactly what they'll do, (point you to the help pages).
7:57 pm on Aug 18, 2011 (gmt 0)
What email address did you use?
8:38 pm on Aug 18, 2011 (gmt 0)
I have never known a Google Adsense employee give a direct answer to a specific question.
They certainly used to since 4-5 years ago I asked them to review an idea I had. They said no but also told me what was acceptable and I implemented that...to be honest it made no difference to me but I could understand where they were coming from.
I have kept that e-mail just in case!
9:18 pm on Aug 18, 2011 (gmt 0)
I never got around to using the email address, someone answered me from the form that I filled out. It's the Clarification on AdSense Policy form. They were very helpful.
The email address that I have is from around 5 or 6 years ago too, I don't know if that still works.