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AdSense Phone Support Coming! It's Coming!

     
10:52 pm on Jun 3, 2011 (gmt 0)

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...in response to a shareholder and publisher’s question about Google being difficult to communicate with in the wake of changes like the Panda update:

“The gist of your question, that we should be providing better services to publishers is absolutely true,” said CEO Larry Page in answer to the question. “We should have better communication channels and all those things, and these are areas we’re actively working on.”


[searchengineland.com...]

[netmeg faints]
[netmeg falls over]
11:17 pm on June 3, 2011 (gmt 0)

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It would be useful..but I presume that if it ever happens it will be restricted to the USA.
11:45 pm on June 3, 2011 (gmt 0)

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There are pigs flying over my house heading to a snowball throwing game in hell.
11:52 pm on June 3, 2011 (gmt 0)

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Before you go reporting those flying pig sightings, let's analyze what was actually said...

The gist of your question, that we should be providing better services to publishers is absolutely true,

Translation: "That's a Good question!"
Value of the answer: 0.

We should have better communication channels and all those things,

Translation: "Yes, we should have been doing that. Duh!"
Value of the answer: 0.

and these are areas we’re actively working on.

Translation: "It may (or may not) actually happen some day. Next question."
Value of the answer: As yet, 0.

I'm not going to hold my breath waiting for it to happen. And evewn if it does, there's no guarentee it will be any better than their e-mail support [webmasterworld.com].
12:11 am on June 4, 2011 (gmt 0)

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I wonder if they'll use a robot's voice to tell people on the phone that they've been banned for life with no appeals, just because another robot lumped them with others in a certain profile.

Google is certainly feeling the pinch on earnings but margins will crash, unless they outsource it.

It's amazing how a company with such arrogant and capricious behavior towards its customers rose to such heights.
12:30 am on June 4, 2011 (gmt 0)

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I'm not going to get my hopes up. Their email support is completely useless.
1:13 am on June 4, 2011 (gmt 0)

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Hope it happens. Probably won't.
1:40 am on June 4, 2011 (gmt 0)

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It's amazing how a company with such arrogant and capricious behavior towards its customers rose to such heights.

They didn't use to be that way. They used to be totally kick-butt.
2:47 am on June 4, 2011 (gmt 0)

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Already back-tracking. Now they're "testing" it.

[searchengineland.com...]
2:50 am on June 4, 2011 (gmt 0)

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> Google has more than 2 million AdSense publisher partners around the globe.

There's a number I haven't seen before.
3:50 am on June 4, 2011 (gmt 0)

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Yep, 2 million.
3:58 am on June 4, 2011 (gmt 0)

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It would make their life a lot easier if the ASA just came back to this forum to answer all our questions...
1:45 pm on June 4, 2011 (gmt 0)

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This will be great for publishers that can still afford a phone!
2:47 pm on June 4, 2011 (gmt 0)

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It most likely will be a long interactive voice controlled version of the AdSense Help site. You will have to go through endless menus and help infos before you'll reach an active human phone operator.
Otherwise Google would receive roughly half a million calls per day all to be handled by humans? Unlikely.
Just check beginners AdSense Forums. Day after day threads like "why are my earnings so low" are posted.
These folks would for sure call Google too
3:14 pm on June 4, 2011 (gmt 0)

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when i phone up my gas company, or my electricity company to pay a bill i talk to a robot (and actual one, an automated one). i just go through all the multiple choice questions, and say things like my name and bank card number over the phone and it pays the bill. they dont need humans to help you these days.

i bet 10p that is what 99% of their "phone support" will be. just an automated multiple choice kinda thing.

the beauty of those things is that they make the company money through phone charges, without them having to employ anyone.
3:37 pm on June 4, 2011 (gmt 0)

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Automated voice says:

Press 1 for english, 2 for Spanish, 3 for ...

Select from the following options .....
5:09 pm on June 4, 2011 (gmt 0)

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Let me know how it goes.. I'm finally removing the last adsense ad today from my site with hopes of recovering my business.
8:58 pm on June 11, 2011 (gmt 0)

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Has anyone had to use the AdWords phone support? If so, was it at all useful? It sounds like they're mirroring that system, so whatever people think of the AdWords number...
9:26 pm on June 11, 2011 (gmt 0)

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I've always had the AdWords phone support and it works fine.
2:38 pm on June 13, 2011 (gmt 0)

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Sweet, good to hear. That can only bode well for the Adsense line.
9:01 pm on June 15, 2011 (gmt 0)

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I can confirm this is being launched first in Xhosa and Swahili. Only if it really takes off in those languages will it be extended to English.

Get brushing up on your southern african languages.
 

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