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Google disabled account without any reason

1:44 pm on Aug 7, 2008 (gmt 0)

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Ok, now this happened to us. Working with Google for almost 5 years and earned millions for Google, without any notification we received today an e-mail:

We can not contact to Google to find the real reason because we always receive the same answer again and again:

Looks like the only reason is that we have own freeware software site with millions grateful users but also there are lot of Google advertisers who sell the similar software and buy advertising at Google, so in order to prevent possible "losses" from advertisers, free software must die.... So pity....

[edited by: Optimizer at 1:53 pm (utc) on Aug. 7, 2008]

[edited by: martinibuster at 9:20 pm (utc) on Aug. 7, 2008]
[edit reason] See TOS. [/edit]

12:47 pm on Aug 9, 2008 (gmt 0)

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Do you use any adwords to drive traffic to the site? I'm convinced this is the primary reason adsense accounts are disabled. I don't think they care if it's a MFA website or not. If you have adwords going to a site where there is adsense on it you're at risk. Period.
1:32 pm on Aug 9, 2008 (gmt 0)

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Yes, we used adwords to drive traffic to our web-site.

But the real issue is another. We always wanted to work with such respectful partner like Google and if we have received a notification like "Do not use Adwords to drive traffic" or "Change ads position" or something like that before Google disabled our account, we would make all changes immediately within couple of hours. But everything we receive is message about account termination.

We, publishers, do everything what Google wants, we hear you Google, but looks like Google does not hear us. Until then you can not sleep well because your account may be disabled without any reason as well. Just another tiny publisher.

P.S. We still do not know about earned money for July and part of August. This money was earned without any invalid clicks or some tricks and we hope at least to get them... We still hope...

1:57 pm on Aug 9, 2008 (gmt 0)

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Agree with OP, better communication with publishers is all we ask for.

BTW, looking at the retain earning from publishers whom haven't reach $100, it's more than $600 millions. That's really a lot of money.. (from GOOG financial report)

9:26 pm on Aug 9, 2008 (gmt 0)

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It's kind of ridiculous that there is never a warning message from Google upon termination. I too worry they may take me down one day without warning. It's not that I'm doing anything wrong, but I or anyone else, could unknowingly be doing something wrong. In that case, it would be fair to send a quick notice to make some changes.
10:09 pm on Aug 9, 2008 (gmt 0)

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It's kind of ridiculous that there is never a warning message from Google upon termination.

Sometimes there is, unless previous postings about warnings from Google haven't been true.

12:39 am on Aug 10, 2008 (gmt 0)

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WebmasterWorld Administrator martinibuster is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Hi Optimizer,
Your claim that you were banned because you offer freeware is strange because there are thousands of freeware sites in their program. Doesn't make sense, right?

Unfortunately, we can't really do anything for you as your problem is with Google and the resolution has to be arranged with them.

Fortunately, we have some great posts on things to do if one should find their AdSense account banned. If you were innocent and had not violated Google's AdSense TOS, there are some things you can do to try to get reinstated.

Please read the following threads for some good advice.

I've been Reinstated - Adsense has let me Back in

What to Do When You are Kicked Out of Adsense
A tutorial on your recourse when booted from AdSense.

Good luck!

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