Forum Moderators: martinibuster
I'm at least relieved to see (unofficial, of course!) confirmation here
Over on the Adwords page AWA confirmed the problem and they are trying to fix it. ...I wonder where ASA is.
Sign up with Tribal Fusion, they have better ecpm anyway, and they are a decent bootstrapped company in business since 2001 with excellent customer support- their representative took us out to a fancy breakfast! And our revenues from Tribal Fusion were only $1200/mo then, way less than from Adsense.
Due to the complexity of what Google does, it's reasonable to expect the occasional glitch. When we signed up as AdSense publishers, what we weren't expecting was that we would be treated so poorly and offered such horrible customer support.
Could not care less about the rest. Bottomline.
Please be assured that your account statistics have still been tracked, and we are working on displaying them in your account.
I will be sure to post with any additional updates.
The bottom line number could have been reporting in reversed, say triple the real amount.
Then we would all be out buying new cars only to see the number corrected tomorrow.
Hence why I never let my wife look at my AdSense numbers.
I can spot an anomaly, she only see’s shopping malls.
Earnings: almost normal
Clicks: about normal too
Impressions: Half normal
eCPM: Double normal
CTR: Double normal
I think they lost some channel data, but by the end of the day things should be clearer.
[edited by: Hobbs at 10:34 pm (utc) on May 6, 2008]
I also agree that it would be SO helpful if Google would at least mention that there's a problem.
In case some of you haven't seen this yet, Google has rallied! :-) Check out the official Google AdSense blog post by Sunil Subhedar dated Tuesday, May 06, 2008 at 3:31:00 PM:
[adsense.blogspot.com ] which discusses today's problem and ALSO introduces the new Known Issues page within their Help section at [google.com ]
That's good to see. :-)
[edited by: potentialgeek at 1:36 am (utc) on May 7, 2008]
3:31:00 PM is quite late
OK, but earnings are reporting at about 60% from normal right now. Who do we talk to tomorrow about it?
I wonder if this is in response to this thread :
[google.com...]
Sign up with Tribal Fusion
According to site advisor[tm] : Feedback from some users indicated this site engaged in one or more negative or undesired activities.
According to site advisor[tm] : Feedback from some users indicated this site engaged in one or more negative or undesired activities.
That's because you can get pop-unders from them. They give publishers full control of what ads to show down to individual ads (and by category as well, e.g. pop-unders off, flashing ads off). We of course disabled pop-unders, but they have them in the menu (with ecpm of around $10 btw).
3:31:00 PM is quite late, and the Known Issues page is progress, but the info really should be at the Adsense Login page, or at the very least, provide a link there to the Known Issues page. The only reason not to make it visible at the Login page is if you can't login. There is no excuse for making publishers go look for answers to an issue over which it has no control and zero responsibility.
I wholeheartedly agree with you on all this. I'd love to see messages about problems right within our AdSense login, etc. as you mention - great idea. That would help a LOT.
I do hope they pay attention to our complaints - I'm sure they've had MANY about the lack of communication when there are problems on their end! I'm hoping that their blog post today and the new Known Issues section are the beginnings of them communicating better. Yes, I agree that it should have been MUCH earlier in the day, and it would also be better right within AdSense. Then we'd know what's happening right away AND not have to try to hunt down what's wrong.
Like many here on this forum, at first I wasn't sure if there was a problem on my end or Google's end, if there was a hacker hijack problem, or just what was wrong. I found NOTHING via Google's official resources so I came here. Thankfully here I at least found out that MANY people were having this issue... so I then knew it was on Google's end of things.
All of that concern and hunting would be unnecessary for ALL of us, not just myself, if they added messages within AdSense AND did so right away. It would also give AdSense members a better feeling about Google caring about their AdSense publishers, IMO.
But don't get me wrong, either - I'm thrilled I started running AdSense ads about 10 months ago. Wish I'd done it sooner. :-) Overall I'm quite happy. They DO indeed have kinks to iron out, of course, including their communications about problems that come up now and then.
Interesting coincidence that this happened right when the Microsoft-Yahoo deal went south, too.
That's because you can get pop-unders from them.
Thanks for the HU as to why.
Traffic for Tuesday 5% under normal.
ECPM terrible 20% under normal.
Now the impression count increased to normal,
with normal, I mean my
German counter service, cummulativ stats
________________________________________
traffic relation
gives the impression count.
But no new hits for Tuesday, so it ended until now with normal traffic and eCPM 25% below normal.
May 7th is looking very weird 2 hours and the only metrics reported and clicks and earnings.
Zero Impressions, Zero eCPM, Zero CTR
right there with you jetteroheller. it's my busiest day this year according to impressions
Here in the German speaking area, it's after long time cold and rainy weather the first days of spring.
The Tuesday impressions are more like a Friday here.
