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any delay in update

may 06

     
11:34 am on May 6, 2008 (gmt 0)

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my stats is not update for more than 1 1/2 hours, any one seeing delay
7:35 pm on May 6, 2008 (gmt 0)

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same here as of noon pdt: Half the earnings and impressions
Double the CTR and eCPM
7:38 pm on May 6, 2008 (gmt 0)

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I'm at least relieved to see (unofficial, of course!) confirmation here

Over on the Adwords page AWA confirmed the problem and they are trying to fix it. ...I wonder where ASA is.

7:40 pm on May 6, 2008 (gmt 0)

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Due to the complexity of what Google does, it's reasonable to expect the occasional glitch. When we signed up as AdSense publishers, what we weren't expecting was that we would be treated so poorly and offered such horrible customer support.
8:07 pm on May 6, 2008 (gmt 0)

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Horrible customer support is due to the fact they are a near-monopoly.

Sign up with Tribal Fusion, they have better ecpm anyway, and they are a decent bootstrapped company in business since 2001 with excellent customer support- their representative took us out to a fancy breakfast! And our revenues from Tribal Fusion were only $1200/mo then, way less than from Adsense.

8:22 pm on May 6, 2008 (gmt 0)

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Nice to see someone else on double the CTR, my CTR looks darn right dodgy right now, it has never been that high.
8:22 pm on May 6, 2008 (gmt 0)

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Mine seems to have jumped to around 2/3 of normal revenue (well, I hope it isn't the full amount).
8:40 pm on May 6, 2008 (gmt 0)

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My CTR is three times what it normally is, impressions are at least half of what they normally are at this time of day, and page eCPM is over twice what is normally is.
8:45 pm on May 6, 2008 (gmt 0)

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The same to me, 3x CTR and 2x eCPM. We have to wait till the end of the day because maybe Google has changed the way to count page impressions.
8:57 pm on May 6, 2008 (gmt 0)

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Due to the complexity of what Google does, it's reasonable to expect the occasional glitch. When we signed up as AdSense publishers, what we weren't expecting was that we would be treated so poorly and offered such horrible customer support.

A little communication would be nice.
9:15 pm on May 6, 2008 (gmt 0)

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At about half of what is usual for 2pm.

Could not care less about the rest. Bottomline.

9:39 pm on May 6, 2008 (gmt 0)

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Thanks for your comments and your patience, and apologies for the delay. Our engineering team is working to address this issue as soon as possible.

Please be assured that your account statistics have still been tracked, and we are working on displaying them in your account.

I will be sure to post with any additional updates.

10:00 pm on May 6, 2008 (gmt 0)

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Thanks for the feedack AdSenseAdvisor, this is always my first stop when there appears to be problems.
Hugh in Oz
10:21 pm on May 6, 2008 (gmt 0)

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I look at it like this…

The bottom line number could have been reporting in reversed, say triple the real amount.

Then we would all be out buying new cars only to see the number corrected tomorrow.

Hence why I never let my wife look at my AdSense numbers.
I can spot an anomaly, she only see’s shopping malls.

10:32 pm on May 6, 2008 (gmt 0)

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Latest (and hopefully last) update:

Earnings: almost normal
Clicks: about normal too
Impressions: Half normal
eCPM: Double normal
CTR: Double normal

I think they lost some channel data, but by the end of the day things should be clearer.

[edited by: Hobbs at 10:34 pm (utc) on May 6, 2008]

12:40 am on May 7, 2008 (gmt 0)

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I wrote earlier today:
I also agree that it would be SO helpful if Google would at least mention that there's a problem.

In case some of you haven't seen this yet, Google has rallied! :-) Check out the official Google AdSense blog post by Sunil Subhedar dated Tuesday, May 06, 2008 at 3:31:00 PM:
[adsense.blogspot.com ] which discusses today's problem and ALSO introduces the new Known Issues page within their Help section at [google.com ]

That's good to see. :-)

1:34 am on May 7, 2008 (gmt 0)

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3:31:00 PM is quite late, and the Known Issues page is progress, but the info really should be at the Adsense Login page, or at the very least, provide a link there to the Known Issues page. The only reason not to make it visible at the Login page is if you can't login. There is no excuse for making publishers go look for answers to an issue over which it has no control and zero responsibility.

[edited by: potentialgeek at 1:36 am (utc) on May 7, 2008]

1:37 am on May 7, 2008 (gmt 0)

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impressions very low, earnings somewhat low, ctr and ecpm higher than normal
2:00 am on May 7, 2008 (gmt 0)

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Finally got an update but not sure if there's not more coming. Looks good so far.
2:16 am on May 7, 2008 (gmt 0)

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3:31:00 PM is quite late

Indeed, especially when it is "Yes there is a problem, don't worry everything is still tracking".

OK, but earnings are reporting at about 60% from normal right now. Who do we talk to tomorrow about it?

2:16 am on May 7, 2008 (gmt 0)

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Just got an email from Adsense about their new "known issues page".

I wonder if this is in response to this thread :

[google.com...]

2:37 am on May 7, 2008 (gmt 0)

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Sign up with Tribal Fusion

According to site advisor[tm] : Feedback from some users indicated this site engaged in one or more negative or undesired activities.

3:26 am on May 7, 2008 (gmt 0)

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According to site advisor[tm] : Feedback from some users indicated this site engaged in one or more negative or undesired activities.

That's because you can get pop-unders from them. They give publishers full control of what ads to show down to individual ads (and by category as well, e.g. pop-unders off, flashing ads off). We of course disabled pop-unders, but they have them in the menu (with ecpm of around $10 btw).

4:06 am on May 7, 2008 (gmt 0)

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potentialgeek wrote:
3:31:00 PM is quite late, and the Known Issues page is progress, but the info really should be at the Adsense Login page, or at the very least, provide a link there to the Known Issues page. The only reason not to make it visible at the Login page is if you can't login. There is no excuse for making publishers go look for answers to an issue over which it has no control and zero responsibility.

I wholeheartedly agree with you on all this. I'd love to see messages about problems right within our AdSense login, etc. as you mention - great idea. That would help a LOT.

I do hope they pay attention to our complaints - I'm sure they've had MANY about the lack of communication when there are problems on their end! I'm hoping that their blog post today and the new Known Issues section are the beginnings of them communicating better. Yes, I agree that it should have been MUCH earlier in the day, and it would also be better right within AdSense. Then we'd know what's happening right away AND not have to try to hunt down what's wrong.

Like many here on this forum, at first I wasn't sure if there was a problem on my end or Google's end, if there was a hacker hijack problem, or just what was wrong. I found NOTHING via Google's official resources so I came here. Thankfully here I at least found out that MANY people were having this issue... so I then knew it was on Google's end of things.

All of that concern and hunting would be unnecessary for ALL of us, not just myself, if they added messages within AdSense AND did so right away. It would also give AdSense members a better feeling about Google caring about their AdSense publishers, IMO.

But don't get me wrong, either - I'm thrilled I started running AdSense ads about 10 months ago. Wish I'd done it sooner. :-) Overall I'm quite happy. They DO indeed have kinks to iron out, of course, including their communications about problems that come up now and then.

Interesting coincidence that this happened right when the Microsoft-Yahoo deal went south, too.

4:06 am on May 7, 2008 (gmt 0)

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That's because you can get pop-unders from them.

Thanks for the HU as to why.

7:57 am on May 7, 2008 (gmt 0)

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I compare my traffic always with a German counter service showing the total number of serveral thousand German sites.

Traffic for Tuesday 5% under normal.
ECPM terrible 20% under normal.

8:21 am on May 7, 2008 (gmt 0)

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Very unusual, it's 1:16 am Google time, the impression count for Tuesday still increases.

Now the impression count increased to normal,
with normal, I mean my

German counter service, cummulativ stats
________________________________________
traffic relation

gives the impression count.

But no new hits for Tuesday, so it ended until now with normal traffic and eCPM 25% below normal.

8:28 am on May 7, 2008 (gmt 0)

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right there with you jetteroheller. it's my busiest day this year according to impressions, and it keeps going up, although i haven't seen a click in about 5 hours. It is my highest click count of the year, but revenues are down slightly from average. It's 1:30 am here and no imps for today. They usually show up @ 12:15.
8:40 am on May 7, 2008 (gmt 0)

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my adsense is down by 50% on that day, anyone else had the same?
8:40 am on May 7, 2008 (gmt 0)

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May 6th closed as a average day (or averaged day)

May 7th is looking very weird 2 hours and the only metrics reported and clicks and earnings.

Zero Impressions, Zero eCPM, Zero CTR

8:51 am on May 7, 2008 (gmt 0)

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right there with you jetteroheller. it's my busiest day this year according to impressions

Here in the German speaking area, it's after long time cold and rainy weather the first days of spring.

The Tuesday impressions are more like a Friday here.

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