Phone verification NOT fixed

so right now my ads are blank

[Biggus_D]

The phone verification is NOT fixed.

And the final day has come: now my ads are blank.

I've wrote them several times but doesn't seem to work.

Any way to make this nonsense less painful?

[WiseWebDude]

That sucks, sorry to hear that. I signed up so long ago that they never had ANY of that crap...was much easier.

[Biggus_D]

I started some years ago but as I was unable to change the account I started a new one. Jeez!

Maybe I just should start opening several accounts to see if one of them really works.

To me it is unacceptable that they haven't disabled a setting (phone verification) that doesn't work... and disables accounts.

Oh! Wait! I hope that I won't end up posting something like "where's my money?".

[Biggus_D]

Newsflash.

Google doesn't answer emails. No, wait, they do, but just the ones that you send on friday or monday to tell you that they're not working.

I've also tried Google Groups.

Where's an ombudsman?

[Biggus_D]

I've found another guy that hasn't get an answer from Google since EARLY NOVEMBER.

This is depressing.

[Skeptic]

Oh, I got an answer from Google a few weeks ago.

I asked them to REVIEW a placement and tell me if it was allowed.

Someone responded within a few hours: "Your site is in violation of Adsense terms and is banned."

[Biggus_D]

3 weeks sending a lot of emails because phone verification doesn't work (AGAIN) and today the Canned-Response system has sent 8 emails to me saying (ALL OF THEM) that they can not answer me (?) and that I should use the Help Center (what? THEY ask me to CONTACT THEM sending an email to solve this).

What is this?

Where's an ombusman?

How do you get out of this crazy loop?

[edited by: Biggus_D at 4:34 pm (utc) on Feb. 1, 2008]

[Skeptic]

Google doesn't answer emails. No, wait, they do, but just the ones that you send on friday or monday to tell you that they're not working.

I don't think you can just blame Google for this problem. I am thinking its more of an employee problem.

I was getting useful answers to questions about a year ago from Google. The emails were signed by one particular employee. Now any email replys I get are close to useless (all signed by another particular employee).

Employees get hired, fired, promoted, change jobs, etc. Could be Google now has "Wally" (think Dilbert) working in the Adsense-Support department.

Since we-the-publishers have no way to get around "Wally", perhaps we can get the attention of "AdSenseAdvisor" on here to look into the employee problem.

[Biggus_D]

You can't use a bad system to replace labor. At least they should be able to filter questions from real issues originated by their not-even-alpha systems.

The buggy phone system has had many failures last year, so it isn't really new to hear people complaining about it. The problem is that back then... they used to answer.

But let's be clear, maybe there's another bigger issue.

How much can you save if you fire the whole support department and replace them with the canned-response-system?

Must be $pectacular. Quarterly.

[Biggus_D]

I've got another email... but no, no luck. It was just just a survey for the canned-response-system.

[Skeptic]

By the way, I have a very great fwiend in Wome named Biggus...

Are you welated?

LOL

[Biggus_D]

- Silence! What is all this insolence? You will find yourself in gladiator school vewy quickly with wotten behaviour like that.

Anyway, I've got another email with an apology for not fixing the issue before. One month later my ads are back again. Thank G.