Forum Moderators: martinibuster
There was also a picture posted in another thread of the Google AdSense team in their halloween costumes.
Plus, there are several threads here reporting on earnings problems that include comments about poor or non-existent communications from Google.
Putting those three together, I'm reminded that there is basically a generation of time between many of us on this board and the people pictured in that AdSense team picture.
Many of us remember a time when you could call a company and talk to a human who could, and would, actually answer your question. There were few or no press 1 for this or press 2 for that automated telephone systems. Your call wasn't answered by someone on another continent.
Most of the people on that AdSense team look like they grew up in a time when good communication with customers was dying or dead. I wonder if that accounts for the lack of communication from Google?
And I wonder what else is affected?
FarmBoy
There is absolutely no way Google can provide any support to them - it will be a huge drain on their resources to support every little publisher.
Support is one thing, communication is another.
My business is a one man show. I AM the resources. I have tens of thousands of subscribers to email newsletters & services. When I have a problem or an announcement that I need to communicate, I just open my email broadcast software, choose the list, write the message and click SEND. Presto, I have communciated with my customers.
I don't expect that my customers will visit a forum somewhere to stay informed. In fact, because of the incorrect assumptions and false information that can spread at a forum, I don't want my customers turning to an open forum as a primary source of information.
Google does communicate extremely well with publishers who matter. Once you cross a certain number (I don't have hard data but somewhere around $300 daily), things change.
The obvious conclusion then is that publishers who earn less than around $300 a day don't matter. I think that probably constitutes the majority of publishers. That explains a lot.
FarmBoy
As a testament to just how good they are I am finding this dumping difficult to do in spite of the treacherous earnings drop. An ex-AdSense ad network will someday flourish but I don't think that niche is quite big enough yet because administering all that data while Google skims the cream requires an extraordinary talent.
It doesn't seem that YPN is quite up to being "AdSense Too" but that could change, especially now that G is less competitive. I do plan to give them a try, as well as doing a comprehensive survey of all the alternatives.
Can we have a Sticky for this forum of official comments by Google reps here or links to posts they make (e.g., ASA)? Maybe add important Adsense Blog update summaries/links, too?
I want to read ASA comments, but don't always have time to wade through 250 messages to find them, for example. When there's limited comm from the Plex, it'd be nice to be able to find it easily.
p/g
The profile lists all the recent threads where ASA participated in.
Incidentally ASA's last post is another "Sorry for the glitch" message. The plex really should start thinking about informing people before adding features, even if they are only in test mode.
[edited by: Hobbs at 5:23 pm (utc) on Nov. 7, 2007]
