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The site achieves some 7,500 impression per month. It is three years old and has gone on without issue.
I thought it was a spoof email but it turned out to be genuine.
The email refereed me to a long list of policies and terms & conditions that I MIGHT have violated.
They generally related to spamming, pop ups, bad links, etc but couldn't see how or where my site fitted into these violations.
I sent a reply to Google. It was ignored.
I sent another, that was ignored.
I wrote an email to Adsense Support asking for help in putting things right and begged them to point me in the right direction.
Got a reply. "we can't tell you what you've done wrong but if you continue to do it, you your account will be terminated'.
Now, I thought I played it straight, my account has 30,000 impressions per month, so it makes both me and Google some revenue ... it isn't spammy, wouldn't you think they would want to help me get it back on track?
I understand I am a small fish, but I am being treated like a villain whilst spammers seem to continue without hindrance.
All I'm asking for is 'what did I do...and I'll fix it!'
it was a misunderstanding, though even though they agreed with me, they still took half a months earnings away. grr
And of course refunded all the advertisers.....I am sure they did. To not do so would be dishonest, and I can not imagine that any large company like Google (or Walmart, Mobil, BP, Glaxo &c.) would do anything dishonest in the pursuit of profit.
I'm sure there ways to do so other than being rude.
Some Adsense publishers also spend a lot of money in Adwords.
At present the site averages 7,500 Adsense clicks per month. It has room to grow and with the right attention and polite correspondence from Google.
But as you say, if they are shutting sites down - what's the point in breaking my back putting it right especially if they won't communicate!
I throughly understand why they shut you down. If you would have done your due diligence in reading TOS and T&C it would have been obvious...if the part I saw was a 'different site' then they are all in trouble. Please forgive me for even looking at it, won't happen again.
I have a number of smaller sites (and have had for several years) and I do not see this to be the case.
A number of sites (even small) could give an account a reasonable number of impressions overall. I am not saying that Google is "deliberatly" going after smaller sites to ban accounts, but I am sure they are not bending over backwards for them either. (This is where smaller companies like Adbrite and Bidvertiser need to step in). Also, there is something I believe in the TOS that says you must receive a certain number of impressions (or clicks) per month or they have the right to ban the account, or something along those lines? I wouldn't worry too much about it though. Google is a good program, but there are others out there.
It is a great way to make people beg and squirm.
If I have 'violated', please tell me where and how ... rather than sending a long list of possibilities and ambiguous messages.
The replies I am getting
"I cannot tell you the precise violations but if you continue your account will be terminated" isn't a fair response when I am trying to resolve the issue.
Plus, they probably just don't want to instigate a lengthy dialogue with a publisher who no longer meets their requirements. (I can't help thinking of when I worked as an assistant fiction editor and my boss warned me, "Never give specifics about why you rejected a manuscript--you'll just get into an endless debate with the author.")
Basically they don't want to answer what exactly the problem is. They want you to fix EVERYTHING you think the problem is. That should make you site squeaky clean and that is what they are really after. I has 4 things it could have been, things that were a slight touch of grey. Out of panic, I change all 4 because I was losing almost a grand a day and I couldn't take the chance.
Even after I was done they still wouldn't tell me exactly what it was.
It is a general scare tactic and guess what?
[edited by: Khensu at 6:16 pm (utc) on Sep. 4, 2007]