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Google - you're suspended but you have to guess why!

Suspended by Google - Frustrated by lack of help

     

peewhy

10:27 am on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



On Friday I received an email from Google adsense saying I am violating Adsense T&C and the site is being suspended.

The site achieves some 7,500 impression per month. It is three years old and has gone on without issue.

I thought it was a spoof email but it turned out to be genuine.

The email refereed me to a long list of policies and terms & conditions that I MIGHT have violated.

They generally related to spamming, pop ups, bad links, etc but couldn't see how or where my site fitted into these violations.

I sent a reply to Google. It was ignored.

I sent another, that was ignored.

I wrote an email to Adsense Support asking for help in putting things right and begged them to point me in the right direction.

Got a reply. "we can't tell you what you've done wrong but if you continue to do it, you your account will be terminated'.

Now, I thought I played it straight, my account has 30,000 impressions per month, so it makes both me and Google some revenue ... it isn't spammy, wouldn't you think they would want to help me get it back on track?

I understand I am a small fish, but I am being treated like a villain whilst spammers seem to continue without hindrance.

All I'm asking for is 'what did I do...and I'll fix it!'

DamonHD

10:44 am on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



In the first instance, I think taking down all AdSense ads to show you are serious about trying to sort things out might be the thing to do.

Have you also tried the 'allowed sites' feature to see if your ads are being placed somewhere that they should not?

Rgds

Damon

newborn

11:09 am on Sep 4, 2007 (gmt 0)

5+ Year Member



Can someone elaborate on the 'allowed sites' feature, where is it, what is it and how does it work?

peewhy

11:09 am on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hello Damon

Google have 'switched off' the ads.

I'll take on your suggestion and see if I can get some clues.

Kind regards

Peter

wyweb

11:26 am on Sep 4, 2007 (gmt 0)



Can someone elaborate on the 'allowed sites' feature, where is it, what is it and how does it work?

[webmasterworld.com ]

ann

1:11 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member ann is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Peewhy, check your sticky mail...found quite a bit wrong.

Ann

ann

2:25 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member ann is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Well, if you had that many errors on those pages it is probably a given that the same mistakes are repeated on all pages...I saw no ads on your other pages so I had to click around to find something to evaluate.

Ann.

Plus a lot of search engine penalty bait.

mobilemaverick

2:30 pm on Sep 4, 2007 (gmt 0)

5+ Year Member



A site of mine which gets 5 million page impressions a month was suspended a few months ago. Again no email explaining why.

Luckily I managed to prove it was a misunderstanding, though even though they agreed with me, they still took half a months earnings away. grr

peewhy

2:41 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



mobilemaverick

What did you do to get it reinstated.?

Google simply ingores my emails.

Despite the fact that I have outlined, underlined and highlghted my willingness to co-operate and conform, they won't even answer a polite email!

europeforvisitors

3:05 pm on Sep 4, 2007 (gmt 0)



If Ann is correct in her evaluation, wouldn't it make sense to fix the obvious problems that she pointed out via StickyMail and then e-mail Google?

peewhy

3:17 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Ann related to another site not the one in question

CWebguy

3:30 pm on Sep 4, 2007 (gmt 0)

5+ Year Member



I sense that Google is attempting to "weed out" smaller sites from Adsense. They deal enough with click fraud to cover the costs.

This could be an answer to why they are avoiding responding to you.

Just my 2 cents.

Matt Probert

3:34 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



it was a misunderstanding, though even though they agreed with me, they still took half a months earnings away. grr

And of course refunded all the advertisers.....I am sure they did. To not do so would be dishonest, and I can not imagine that any large company like Google (or Walmart, Mobil, BP, Glaxo &c.) would do anything dishonest in the pursuit of profit.


Matt

CWebguy

3:38 pm on Sep 4, 2007 (gmt 0)

5+ Year Member



Well, we won't put Google in the category of WalMart (just yet :) (hey, at least their employees seem to be happy :-D

peewhy

3:45 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It may be that Gogle wants to shut small sites down.

I'm sure there ways to do so other than being rude.

Some Adsense publishers also spend a lot of money in Adwords.

At present the site averages 7,500 Adsense clicks per month. It has room to grow and with the right attention and polite correspondence from Google.

But as you say, if they are shutting sites down - what's the point in breaking my back putting it right especially if they won't communicate!

BigDave

4:02 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member bigdave is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Some Adsense publishers also spend a lot of money in Adwords.

June 1st anyone?

ann

4:28 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member ann is a WebmasterWorld Top Contributor of All Time 10+ Year Member



IF it is another site it came from the URL you gave me and one of you navagation links.

I throughly understand why they shut you down. If you would have done your due diligence in reading TOS and T&C it would have been obvious...if the part I saw was a 'different site' then they are all in trouble. Please forgive me for even looking at it, won't happen again.

Ann

peewhy

4:35 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Ann

You were giving me information relating to a USA based site, not the one in question.

I'm not sure where the confusion came in.

CWebguy

4:35 pm on Sep 4, 2007 (gmt 0)

5+ Year Member



huh?

netmeg

4:52 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member netmeg is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



I sense that Google is attempting to "weed out" smaller sites from Adsense.

I have a number of smaller sites (and have had for several years) and I do not see this to be the case.

peewhy

4:54 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Just what I would have thought until I received the dreaded email ....fingers crossed for you!

ann

4:55 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member ann is a WebmasterWorld Top Contributor of All Time 10+ Year Member



<it is smarter to help a wounded animal than a human being...the human bites harder.>

Putting your head in the sand won't make your problem go away.

CWebguy

5:08 pm on Sep 4, 2007 (gmt 0)

5+ Year Member



I have a number of smaller sites (and have had for several years) and I do not see this to be the case.

A number of sites (even small) could give an account a reasonable number of impressions overall. I am not saying that Google is "deliberatly" going after smaller sites to ban accounts, but I am sure they are not bending over backwards for them either. (This is where smaller companies like Adbrite and Bidvertiser need to step in). Also, there is something I believe in the TOS that says you must receive a certain number of impressions (or clicks) per month or they have the right to ban the account, or something along those lines? I wouldn't worry too much about it though. Google is a good program, but there are others out there.

God Bless!

CWebguy

5:14 pm on Sep 4, 2007 (gmt 0)

5+ Year Member



what I don't understand is, why doesn't Google contact advertisers through Adsense? There should be a messaging center inside each Adsense account so that users can be informed directly of anything going on. This is good for customer relations and would probably cause things to run smoother IMHO.

peewhy

5:19 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It isn't necessarily Google as a corporation it is likely to be the operators.

It is a great way to make people beg and squirm.

If I have 'violated', please tell me where and how ... rather than sending a long list of possibilities and ambiguous messages.

The replies I am getting
"I cannot tell you the precise violations but if you continue your account will be terminated" isn't a fair response when I am trying to resolve the issue.

europeforvisitors

5:27 pm on Sep 4, 2007 (gmt 0)



They probably don't want to help people game the system. If, for example, you're doing half a dozen things that they regard as being shady, why should they tell which one they've picked up on their radar? From their point of view, it would be better if you removed all half-dozen shady items than just the one that triggered their attention.

Plus, they probably just don't want to instigate a lengthy dialogue with a publisher who no longer meets their requirements. (I can't help thinking of when I worked as an assistant fiction editor and my boss warned me, "Never give specifics about why you rejected a manuscript--you'll just get into an endless debate with the author.")

peewhy

5:35 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Yep, there's a lot of truth there.

I have asked them to take a new look and let me know if it is still in violation but they are ignoring that too.

Even though I am co-operating its 'damned if you do and dammed if you don't'!

BigDave

5:46 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member bigdave is a WebmasterWorld Top Contributor of All Time 10+ Year Member



You're accusing them of "ignoring" you, but you aren't exactly giving them any time to reply. If you sent them a message since you started this thread, you shouldn't expect a reply till tomorrow at the soonest. It was just a 3-day holiday weekend here in the states, and the AdSense crew got to take it off. There might have been some people working on Monday in your country, but I wouldn't bet on anyone being able to deal with a banning anywhere for the last 3 days.

Khensu

6:13 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



I had this happen back in May.

Basically they don't want to answer what exactly the problem is. They want you to fix EVERYTHING you think the problem is. That should make you site squeaky clean and that is what they are really after. I has 4 things it could have been, things that were a slight touch of grey. Out of panic, I change all 4 because I was losing almost a grand a day and I couldn't take the chance.

Even after I was done they still wouldn't tell me exactly what it was.

It is a general scare tactic and guess what?

It works!

[edited by: Khensu at 6:16 pm (utc) on Sep. 4, 2007]

peewhy

6:40 pm on Sep 4, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



BigDave

Google is in the UK too and we haven't got a public holiday

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