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Google - you're suspended but you have to guess why!

Suspended by Google - Frustrated by lack of help

     
10:27 am on Sep 4, 2007 (gmt 0)

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On Friday I received an email from Google adsense saying I am violating Adsense T&C and the site is being suspended.

The site achieves some 7,500 impression per month. It is three years old and has gone on without issue.

I thought it was a spoof email but it turned out to be genuine.

The email refereed me to a long list of policies and terms & conditions that I MIGHT have violated.

They generally related to spamming, pop ups, bad links, etc but couldn't see how or where my site fitted into these violations.

I sent a reply to Google. It was ignored.

I sent another, that was ignored.

I wrote an email to Adsense Support asking for help in putting things right and begged them to point me in the right direction.

Got a reply. "we can't tell you what you've done wrong but if you continue to do it, you your account will be terminated'.

Now, I thought I played it straight, my account has 30,000 impressions per month, so it makes both me and Google some revenue ... it isn't spammy, wouldn't you think they would want to help me get it back on track?

I understand I am a small fish, but I am being treated like a villain whilst spammers seem to continue without hindrance.

All I'm asking for is 'what did I do...and I'll fix it!'

6:42 pm on Sept 4, 2007 (gmt 0)

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Khensu

Is there a protocol to get them to look at your site again?

7:22 pm on Sept 4, 2007 (gmt 0)

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Not laid out anywhere really!

I think the India group is in charge of that process so figure your timetable on their working hours.

Fix your stuff, reply with an email back with the last email they sent still in the body and subject intact. Do this once per day until they answer and restore your ads.

7:23 pm on Sept 4, 2007 (gmt 0)

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Google is in the UK too and we haven't got a public holiday

But you do have a Saturday and a Sunday. Even if the staff working your case in in the UK, it will still take them more than one work day to get back to you.

Don't wait for them to get back to you with details. Make the changes to your site, and then ask them to review it again.

7:24 pm on Sept 4, 2007 (gmt 0)

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Do this once per day until they answer and restore your ads.

Or until they get annoyed and add you to their e-mail spam filter.

7:28 pm on Sept 4, 2007 (gmt 0)

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Worked for me.

Chances of the same person getting subsequent emails and realizing that you sent once per day is nanoscopic.(IMHO)

I think once per business day is acceptable for a publisher with their ads offline. If your paranoid just wait then. I am saying don't send more than one per day!

[edited by: Khensu at 7:30 pm (utc) on Sep. 4, 2007]

7:42 pm on Sept 4, 2007 (gmt 0)

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Google is in the UK too and we haven't got a public holiday

But you have to admit that banning may be the sort of thing that is handled, at least partially, the the home office level. I expect that in most countries, the local adsense support is basically customer service level.

Google is in the state of Washington where I live, but that doesn't mean that the local guys are the ones that would handle things if I was banned.

Either way, I've never gotten a reply form AdSense in less than 12 hours, usually more like 48.

1:12 am on Sept 5, 2007 (gmt 0)

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Either way, I've never gotten a reply form AdSense in less than 12 hours, usually more like 48.

I once received a reply in about two hours, and I was stunned. I agree that 48 is more typical, assuming they are business days.

1:31 am on Sept 5, 2007 (gmt 0)

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I once received a reply in about two hours,

Well, someone obviously screwed up. You should complain before that starts happening on a regular basis.

2:00 am on Sept 5, 2007 (gmt 0)

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You were giving me information relating to a USA based site, not the one in question.

Do both the "USA based site" and the "one in question" have AdSense ads from the same account?

FarmBoy

6:07 am on Sept 5, 2007 (gmt 0)

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The points in the USA site didn't relate to the UK site - two different sites, two different formats.

I suspect it relates to the navigation of the site.

I use text links and there are two navigation bars per page.
One is specifically for regional areas and runs along the top of page.

The other is vertical on the left and deals with services.

....because of Google's 'help', it is a guess but I'm removing them.

I only need a 'yes..job done' or 'no, not fixed'.

10:48 am on Sept 5, 2007 (gmt 0)

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The points in the USA site didn't relate to the UK site - two different sites, two different formats.

It sounds like you're saying Google has problems with one site and Ann found problems with another site.

If both have AdSense, then I would take Ann's points seriously and act on them as well as addressing whatever is wrong with the site Google doesn't like.

It's probably only a matter of time before Google finds the same problems Ann did.

FarmBoy

2:20 pm on Sept 5, 2007 (gmt 0)

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Farmboy

Being privy to the sticky, I'm in a position to have a clearer understanding and would rather not go further into it.

ann

12:27 am on Sept 6, 2007 (gmt 0)

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Head in sand never cured a problem.

Please take all those things into consideration before you lose your account permanently. Believe me I AM trying to help you not hurt you.

I brought the discussion out of sticky so others might benefit from this also but you do not wish to do any more than go with your conspiracy theories against Google rather than admit your own shortcomings - then so be it.

If you refuse to realize that if both are your sites fixing one won't do, all must be fixed before asking Google to look at it.

And I did go to the URL you gave me but you had already removed all ads so I clicked your main page for the US and the "format" is basically the same. That's where all the mistakes I saw was showing. Good luck, you will probably need it.

Ann

6:27 am on Sept 6, 2007 (gmt 0)

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Ann

I appreciate your input and thank you.

You are completely mistaken.

I hadn't take any ads from the url I sent you.

The USA site you commented is totally different.

Believe me, my head is not in the sand.

I am now migrating to Adbrite.

If Google cannot be bothered to respond and feels the all powerful one is far too important to communicate with little me, others such as Adbrite will pick-up lots more like me.

No player is bigger than the game itself!

Wake up Google - there's a big migration stirring.

ann

10:50 am on Sept 6, 2007 (gmt 0)

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Yes, move on with your life. Adbrite may be better suited for your site.
2:59 am on Sept 7, 2007 (gmt 0)

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When I had one site banned, they chose the BIG one -- my master URL site I originally had approved -- but DID say they expected me to clean up all my sites as the problem occurred across most of them.

So -- they might pick only one site to block ads on, but they do look at all the others too.

Just from experience being almost 2 weeks off AdSense and losing no small amount of money. ;-)

YM

8:39 am on Sept 7, 2007 (gmt 0)

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Mine was a good earner but on the basis that Google refused to help me and point me in the right direction I chose to pull that site out of the adsense program.

I haven't got time for guessing games and migrated to Adbrite.

It would be interesting to hear from a Adbrite publishers!

10:58 am on Sept 7, 2007 (gmt 0)

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a familiar question at CHINA,cause is copyright is not protect in CHINA ---chinese webber
12:19 pm on Sept 7, 2007 (gmt 0)

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How does this relate?

ann

4:05 pm on Sept 7, 2007 (gmt 0)

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Brand new-one post. Not a very good beginning....oh well I guess he's just here for the fish.
7:59 pm on Sept 7, 2007 (gmt 0)

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Baked or fried?
8:44 pm on Sept 7, 2007 (gmt 0)

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BBQ
2:44 am on Sept 8, 2007 (gmt 0)

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hmmmm 7,500 clicks on 30,000 impressions, that definetly sounds very fishy!

Whats the url? PM me if you wish and I will give you my opinion.

2:47 am on Sept 8, 2007 (gmt 0)

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P.S.

If i were banned, I would........ die........ :o

7:48 am on Sept 8, 2007 (gmt 0)

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-- I sense that Google is attempting to "weed out" smaller sites from Adsense. They deal enough with click fraud to cover the costs.--

If they wanted to do that, they'd just put in some minimum visitor requirements in the TOS. Lots of advertising companies do that.

7:57 am on Sept 8, 2007 (gmt 0)

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Deems, the SITE has 7,500 impressions .....the ACCOUNT has 30,000 impressions.

On the topic of Oriental fish, its just small fry (or small fly).

2:43 pm on Sept 8, 2007 (gmt 0)

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ann, Khensu, and YesMom,

Could you please tell us what corrections you made to your sites in order get back in Google's good graces? ann, what problems you saw on another site?

(Trying to salvage this thread.)

p/g

2:48 pm on Sept 8, 2007 (gmt 0)

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If they wanted to do that, they'd just put in some minimum visitor requirements in the TOS. Lots of advertising companies do that.

There are some other things they could do, too, such as raising the minimum payment or charging an administrative/overhead fee for accounts below a certain level of revenue. But they probably won't do either of those things (or establish a traffic minimum) since the Google approach has been like Amazon's: Go for an overwhelming market share.

ann

2:54 pm on Sept 8, 2007 (gmt 0)

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Sorry PG, but I feel the actual findings should be up to the site owner whether or not he/she wishes to tell what they are.

I, knock on wood, have not yet been personally in that position.

Ann

11:44 am on Sept 9, 2007 (gmt 0)

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I think a point worth raising is that of absolute personal opinion.

An individual has pulled up the website for whatever reason, made an opinion and acted upon it. Suspend the site.

Site owner replies but another individual reads the email, their opinion is different to the originator and may not see their view, or indeed have a different opinion.

So, in reality, we're never going to get to the bottom of the original suspension and Google's policy of not assisting publishers to correct any misdemeanors isn't about quality control, its about the left hand not knowing what the right is doing.

When publishers change to Adsense competitors in larger numbers, empowering trigger happy personnel may change.

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