Forum Moderators: martinibuster
Questions on banning... Retaining Banned earnings ... masking (hiding)sources of traffic.... etc etc..
When ever I have asked for reasonable help from adSense team w.r.t. targetting / unreasonable CTR values etc , I have always received positive cooperation. But to expect them to give us an insight into their most sensitive business practices may be a little too much to expect.
But to expect them to give us an insight into their most sensitive business practices may be a little too much to expect.
1. I get your point, 100%. But it's based on the assumption those are the questions he was asking them. But we don't actually know that for certain. Maybe it's best to give both Google and the OP the benefit of the doubt here and examine the issue itself, just to get to the bottom of it...
2. Is it possible that Google is not devoting enough personnel to answering AdSense publisher questions, even to answer emails with canned responses? What are your recent experiences?
3. I can't comment on recent experiences because I haven't had a reason to contact them. Last time I communicated with AdSense (last year, using the same channels as others, no special treatment) I received a response in a day or two. I recall being very satisfied with the customer service, on par with the high standards I associate with Google.
Has something changed since last year?
[edited by: martinibuster at 4:29 pm (utc) on May 12, 2007]
[edit reason] See TOS [webmasterworld.com] [/edit]
I think they have fantastic support. Perhaps I'm lucky!
I normally get a reply within 24 - 48 hours. It has normally answered my query. A phone number would be good though.
I think last time a phone number was suggested they said no, on the grounds that Adsense support wasn't at least then a 24/7/365 operation - more like Mon-Fri 9-5.
They also pointed out that giving out a phone number would mean having to employ people to actually answer it too (as well as the expectation it would be answered).
Personally I think the current system is fine with no phone number.
Considering the millions of customers Google must have, their response time is incredible in my view.
Absolutely! Think about it, it is quite an acheivement based on their volume.
