New AdSense Login Request Frustrates Webmasters

[2oddSox]

Just got presented with a screen saying I had to convert my existing account details to a Google account or a Gmail account etc.

Went through the motions and changed all my login details only to find my old details still apply.

Anyone else with the same problem?

2odd...

[BeeDeeDubbleU]

I had a problem with this a few weeks ago, see [webmasterworld.com...] .

I contacted Google about it and was basically told that it was my fault and they had done nothing to cause this.

I then got the same email as you a couple of weeks ago and when I followed the insturtions my auto login started working again. Today it stopped for no reason.

Something's broke and it ain't on my machine Mr Google.

[edited by: jatar_k at 12:52 pm (utc) on May 10, 2007]
[edit reason] fixed link [/edit]

[2oddSox]

BeeDee,

I read that thread (there's summint wrong with the link, btw), but I think this is a different (perhaps, maybe, possibly) issue. This was an enforced 'change-your-login-username-and-password-to-a-Google-account-or-else-we'll-send-the-boys-around' type of wizard.

I can do without that sort of thing at close to midnight but no matter how many e-mails Google sends me to tell me 'Woohoo, your new username and password is...', it's still my old settings that apply.

[donelson]

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System: The following 2 messages were spliced on to this thread from: http://www.webmasterworld.com/google_adsense/3334347.htm [webmasterworld.com] by martinibuster - 10:49 pm on May 8, 2007 (utc -8)

---

When I log in to Google AdSense, it tells me that I MUST (eventually) use a Google account to log in.

Fine.

Then it says I can use an existing Gmail (etc) google account.

Fine.

Then when I try to use my Gmail account, it says NO YOU CAN'T. Then it asks me the same set of questions again.

Stupid.

I do NOT want 20 G'ddamn google accounts. I only want ONE account.

I do NOT want a new Gmail account.

I do NOT want a new Analytics account (same as Gmail account).

I do not want a new AdSense account.

I do not want a new AdWords account.

What a load of Google Sh*t.

[mzanzig]

For me, it worked like a charm.

I had already one Gmail account (never used BTW). When Blogger came out of beta, everyone was forced to switch from Blogger-Account to Google account. While the switch was not flawless, it did work. And now I switched from Adsense login to Google Account with no problems at all. Must be something with your account, I guess.

[Ossifer]

I think my account is screwed now. Had to change to another account, but half my services seem to have been left on the old one (blogger, web analytics, webmaster tools etc), and only adsense seems to have moved :(

[martinibuster]

I respond:
I'd like to use my existing Google account for AdSense.

And Google says:

A user with the email you specified already exists
Please select a different Google Account login to access this account.

Startled by this nonesensical response, I say
Well duh... Of course another user exists, because "I'd like to use my existing Google account for AdSense."

So then I try:

Which best describes you?

And I select:

I have an AdWords account or another AdSense account

And Google drones:

Unfortunately, you can't use a Google Account that you already use to log into an AdWords account or another AdSense account.

And I say:
Why can't I use my existing log in?

And Google drones:

For security reasons, you also can't use an email address that was previously used to apply for AdSense or AdWords.

And I say:
How does logging in with the same email I've used for years pose a security issue?

And Google drones:

We apologize for the inconvenience.

And I say:
An automated apology for a negative user experience is not enough nor is it accepted. I would appreciate if you back off on this badly implemented log in change and allow me to log in the same as usual. This is needlessly complicating my life.

And Google drones:

Please create a new Google Account with a different email address.

I feel myself melting into a Kafkaesque bureaucratic mess
Why, why, why?... This is senseless and pointless. I want it to go away and let me return to the happy login experience I used to have.

[europeforvisitors]

For me, it worked like a charm.

Ditto here, I'm relieved to say. I had a Google Webmaster Tools account that I was using for Sitemaps and Google Analytics, so I just changed the AdSense password to match that account's password.

However, I can sympathize with those who are stuck in a Catch-22 situation. (Maybe Google hired a programmer away from my health insurer.)

[BigDave]

Damn I'm glad that I originally signed up with my gmail address. I sure hope they aren't stupid enough to push this change onto AdWords accounts.

[RonS]

I had a similar experience, but it was a long long time ago.

I had to switch to GMAIL for my adwords account, and it was horrible contrived and didn't work and I continued to login using my non-gmail account. Eventually that stopped working and so I couldn't remember the gmail account, or the other email address associated with it so I was blocked from logging in at all.

I gave support a bunch of possible prefixes to and they corrected me and gave me the correct GMail address!?!?!? Security!

I hope when they try to force my AdSense account to GMail that it works more smoothly.

[Quadrille]

I had a choice.

Google explained what they wanted - with reasons - but there was an option NOT to change.

I chose to change, as the suggestions suited me, and it went through straight away. And it has made life easier to combine different areas. In fact, I've still got one outstanding account separate, and I wish they'd offer me the chance again for that one (I was in the middle of creating and validating it, so it missed the boat!).

I can see for some folk that keeping things separate might be better ... so they gave me that option.

Was I the only person to get a choice?

[shortbus1662]

I'd agree it was a nightmare.

I had one adsense account with my main email.
I had an adwords acount with my secondary email.

Tried to consolidate by making a new adsense account with secondary email because main email wouldn't work.

Informed by adsense I couldn't use same email for both.

This was quite awhile ago.

Now this happens, and I try to consoliate and it makes things even more complicated.

I had to create ANOTHER new google account, to login to these. Just a ridiculous nightmare.

[matrix_neo]

Wow, I was looking for this thread, for the first time that google has misunderstood that I am a genious. It was really a tough time and still a failure.

Google explained what they wanted - with reasons - but there was an option NOT to change.

I need that option too.

[iwannano1]

I'm using Gmail account to login into both Adsense and Adword a/c. I was migrated 12-18 months back. One it just popped an option and said I must migrate and use gmail.

[Eazygoin]

I use two seperate accounts for Adsense and Adwords, and when this problem occurred this morning, I just added /adsensepassword to the main Google url [ URL's can't be posted on here ] and then changed my password for the account I couldn't enter, and it has worked fine ever since. You can also go to the adsense-help forum on Google Groups to find out more info. Just enter 'login to adsense' in the help search bar once you are in Google Groups.

[edited by: Eazygoin at 12:08 pm (utc) on May 11, 2007]

[nickreynolds]

My experience exactly the same as martinibuster. Now i have to use a completely different email address as my login - v. frustrating

[Hobbs]

nightmare?
login is overrated, wait till you have a payment problem, you'll be out of adjectives.

I'm totally speculating here,
Perhaps, even maybe, or it could be remotely possible that they might use the unified login to bust MFA?
Nah, knew it would be too good to be true.

back to happy login experiences ..

[zett]

MB,

hilarious writing, made me almost spit my coffee over the keyboard. That came from a screenplay, right? Can't be that this is a real world experience with Google?!

For me, they had a slight problem in the German translation, the line was saying, something like, "Do others use the same account as you? [ ] Yes, I am the only user. [ ] No, others will login as well, or I am not sure."

Which is incorrect, of course. The answers should have read: "[ ] No, I am the only user. [ ] Yes, others will login as well, or I am not sure." At first I was a bit puzzled, but then interpreted the answers correctly.

:-)

[europeforvisitors]

For what it's worth, I've never used a gmail account for my AdSense login or my Google sitemaps, analytics, etc. login. I've used my regular e-mail address at my own domain.

[vincevincevince]

For me the key was to change the password on my existing Google account so it wasn't the same and then migrate the login.

Note I wasn't able to migrate it to the Google account which had the same email address as the one I currently use for Adsense.

[PCInk]

Similar problems here. Now I have Google accounts (with different email addresses) for each service I use. It seemed the only way to solve the problem.

[xtom]

I created a new account for adsense after much confusion. Now I have to log out if I want to access adwords on my other account. Bit of a pain.

[netmeg]

It's even more of a pain if you manage multiple Google accounts for multiple Google products (AdSense, AdWords, Analytics, etc) for multiple clients, most of whom never heard of a Google account and never want to. I sure wish they had a better system overall.

[brianng]

I got that same problem with AdWords the other day. After trying a zillion times, I clicked Log out and it just forwarded me to my account.

[vivalasvegas]

Same problem here - when I try using my existing Gmail account it won't let me saying the account is already taken. I keep postponing this and I hope they won't force me to open another account.

[workingNOMAD]

I had big problems, it kept saying my google account was n't mine or somethin and then trying to make me open another!

[night707]

The new login page is as poor and slow as algo development with moving backwards straight.

But allmighty Google rules and they can do, whatever they enjoy.

[2oddSox]

Well it's been a few days now, and I still can't access the account using the new username and password (gmail account from previous). I can still get in on the old username, and when I do there's my old mate the wizard ready to guide me through the process of changing my login. However, there's also a dialogue box asking if I'm [new username] and if so they want to inform me that I've already changed my details and I can log in using [new username].

But see, I can't.

[Web_speed]

Guys try clearing all cookies and then login again to the different services with the old credentials as you normally do.

[Olney]

I've skipped the wizard everyday since I've seen it.
The email I chose was because I wanted to use it with Adsense, & it already has a Google account.
Today no wizard appeared. I really didn't want to have to make a new email etc.