Welcome to WebmasterWorld Guest from 126.96.36.199
1- In the UPS club since you have an "adsense rep", and accordingly most probably make high earnings
2- Been with the program for a while (your WW join date)
3- Run a high traffic site (from #1 too) probably a forum or a reviews site (users generate content)
4- Don't have a history of TOS abuse (remain in good standing)
I say good to hear common sense calm from Google, but I wouldn't extrapolate from that to new, small sites, low traffic and definitely heavy TOS abusers.
As we are talking user generated content, the actual violation which was pretty in fact extremely blatant (once I had seen it, the pages had not come to my attention until I got the email) is not very material to the case, it could have been anything.
Yes I do expect that as a long term highish earner with a clean record I get more consideration than smaller sites, but I have yet to see on this forum people posting the fact that google can be perfectly reasonable on this sort of thing.
I have problems since June 27th, only recovered from September 30th to November 2nd, but all contact attempts to find out why my main domain has a heavy search penalty had been not successfull.
A wall of silence.
I have never asked them about search engine issues, as I tend to try and avoid being a "high maintenance" client.
My EPC and CPM seems to indicate that I have very good converting pages.
What's half an hour of an representative compared to maybe $1000 less income per month for Google.
Only some sentence why my sites have a search penalty.
Half hour of a representaive compared to several hundered hours studing the google_search forum for to find out what could be wrong.
Hell, there're twenty people in my workplace, and it can still take all day to figure out who can answer a given question...
Can You talk with Your AdSense representativ even about Google search engine penalty problems?
You can talk about it with them, but the answer you will get 99% of the time (in my experience) is "It's not my department, I don't know, let me send you a link to out webmaster guidelines."
They are divided up into departments. Most ad reps (like the one's we get assigned) are there to help you optimize your adsense, not to deal with search engine ranking issues.