I haven't been banned by google!

[jema]

Thought people might find this useful, I run a site where users generate content over far too many pages for me to effectively monitor 100%.
Last week I got an automated threatening email from adsense about a TOC violation, which I did of course deal with.
But I thought it worth contacting my adsense rep to see if I was on a nasty slippery slope, and got a very common sense reply back, along the lines of no more actions by me currently needed, and if issues do arise there will be a sane series of dialog and escalation between me and adsense before I would be banned.
e.g. I remain in good standing with google and so long as I'm trying to comply and not massively abusing the programme I am not going to be getting any bolts from the blue from them. They will operate in a decent professional manner.
I can't say I'm surprised at this, as it is what I would expect from them, but it is good to have it in writing.

[tomda]

Last week I got an automated threatening email from adsense about a TOC violation

Can you tell us more... What was wrong?

[Hobbs]

You did not mention it but it can be deduced that you are:

1- In the UPS club since you have an "adsense rep", and accordingly most probably make high earnings
2- Been with the program for a while (your WW join date)
3- Run a high traffic site (from #1 too) probably a forum or a reviews site (users generate content)
4- Don't have a history of TOS abuse (remain in good standing)

I say good to hear common sense calm from Google, but I wouldn't extrapolate from that to new, small sites, low traffic and definitely heavy TOS abusers.

[jema]

Pretty close, but I am not even halfway to UPS.

As we are talking user generated content, the actual violation which was pretty in fact extremely blatant (once I had seen it, the pages had not come to my attention until I got the email) is not very material to the case, it could have been anything.

Yes I do expect that as a long term highish earner with a clean record I get more consideration than smaller sites, but I have yet to see on this forum people posting the fact that google can be perfectly reasonable on this sort of thing.

[tallguy]

Does everyone in the UPS club ( over 10K) get a adsense representative?

[tallguy]

Jema,

U just said you are not in the UPS club.

And then you said that "long term highish earner with a clean record "

Sorry, I'm just a bit curious about what is the criteria for getting a adsense rep for your account.

thanks

[jema]

I think they work on potential as much as anything. I got a rep at a really low level of earnings, I'd say my earnings have more than tripled since I got a rep, but i'm still not UPS.

[Hobbs]

You got a rep at $2k now you're making around $6k per month.
Your favorite color is green, and are left handed and don't drive.

[jetteroheller]

Can You talk with Your AdSense representativ even about Google search engine penalty problems?

I have problems since June 27th, only recovered from September 30th to November 2nd, but all contact attempts to find out why my main domain has a heavy search penalty had been not successfull.

A wall of silence.

[tallguy]

I guess they must have seen your potential, sincerity, time-standing etc to give you a representative. Congrats.
Others like chitika, kontera etc offer account reps at just few hundred $ of earnings.

[jema]

I don't really know just what the adsense reps will do for you, I had a bit of dialog about optimisation and some things they said were useful, some things not so useful, at the end of the day they may know adsense but it is the site owner who should know their audience and hence have a better feel for most things than a rep who is just working from a general set of principles.
I have never asked them about search engine issues, as I tend to try and avoid being a "high maintenance" client.

[jetteroheller]

I have never asked them about search engine issues, as I tend to try and avoid being a "high maintenance" client.

My EPC and CPM seems to indicate that I have very good converting pages.

What's half an hour of an representative compared to maybe $1000 less income per month for Google.

Only some sentence why my sites have a search penalty.

Half hour of a representaive compared to several hundered hours studing the google_search forum for to find out what could be wrong.

[europeforvisitors]

Only some sentence why my sites have a search penalty.

Google AdSense = apples
Google Search = oranges

Different teams. Different objectives. Different responsibilities.

[Idris]

True. It'd be interesting if account reps did start a dialogue with their search counterparts if the client they represent complained about something like a search engine penalties.

[gothwalk]

It's unlikely to happen; Google's a big company, and it'd take longer than it would be worth just for the AdSense rep to find out who to talk to in Search, let alone get a useful answer.

Hell, there're twenty people in my workplace, and it can still take all day to figure out who can answer a given question...

[MThiessen]

Can You talk with Your AdSense representativ even about Google search engine penalty problems?

You can talk about it with them, but the answer you will get 99% of the time (in my experience) is "It's not my department, I don't know, let me send you a link to out webmaster guidelines."

They are divided up into departments. Most ad reps (like the one's we get assigned) are there to help you optimize your adsense, not to deal with search engine ranking issues.