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$200k of fraud activity, but account still in good order!?

Have google gone crazy?

         

MyGen

5:14 pm on Nov 21, 2006 (gmt 0)

10+ Year Member



I've been a google premium publisher for over a year now, and have had an income ranging from between $50k to $100k per month.
Last week I logged into my account to see the 'Your payments are currently on hold' message, and the required action was to e-mail google, which I did.
Just received my e-mail back saying that after an investigation, it was found that there has been over $200k worth of invalid click activity on my account, and it will be deducted from my next payment (Which will be nowhere near that amount, one is to assume it'll be taken over the next few months, leaving me with nothing?) However, they then go on to tell me that my account is in good standing and they look forward to my continued participation in the program.

Surely if your company had been defrauded the sum of $200k, you wouldn't want to co-operate with them anymore? What makes matter more interesting is, over the last 5 months Google have paid out $386k to me, which means over 50% of all my clicks have been invalid. Assuming this has been going on for months and months, why was I never told this during any of the recent and frequent conversations I have with my member of the google optimization staff, especially when the converstaions were about increasing my revenue and optimizing my site?

I hope for certain that this is a decimal point error, but if they intend to deduct over $200,000 from my account over the next few months, I'll be left with little choice but to pull the google ads and replace them with adverts that will actually generate me some income.

Anyone have any thoughts on this matter?

gregbo

9:31 pm on Nov 24, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



yeah, assumed that he doesnt't join in the suggestion, the only way to get the money back for google is to sue. does anyone really think they would do it? and that they would succeed? bring it on, google!

If it does go to trial, I'd like to see how G proves that "invalid" clicks actually happened, and why the clicks weren't originally considered "invalid".

gregbo

9:34 pm on Nov 24, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If you can get them to say that they don't consider the invalid clicks were your fault and that they won't ban you once the money is recovered, that's your best-case scenario.

Seeing as G can ban anyone at any time based on their assessment of TOS violations, I don't see how he's any worse off hiring a lawyer.

hyperkik

10:24 pm on Nov 24, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Because bringing a lawyer in takes it out of the hands of the regular AdSense staff and places the issue into their legal department, where it is unlikely to be anything close to a front burner issue. And becuase contractually Google can do exactly what it is doing.

jessejump

11:13 pm on Nov 24, 2006 (gmt 0)

10+ Year Member



Reply to their last email asking for more details regarding your case.
Say you are not clear about what happened - is there anything you can do?

aleksl

4:36 pm on Nov 25, 2006 (gmt 0)



Don't get a Lawyer

Don't get a lawyer yet. However, do take lawyer's advice on the TOS and its legality in your country. I would be very careful as what to tell lawyer and what not to. Do NOT get lawyer involved in the case yet. A flying over for a face-to-face meeting, but being PREPARED is the best advice.

gregbo

9:37 pm on Nov 25, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Since @MyGen has already posted details of the incident, some G staff are no doubt aware of this, so I imagine there isn't much room for negotiation at this point. I think @MyGen has a couple of choices left: either hire a laywer to demand some kind of proof that "invalid" clicks actually occurred, and that @MyGen is somehow liable for the damages, or cancel the AdSense account and sign up with a contextual advertising program that supports UK publishers.

@MyGen, if you decide to hire a lawyer, find someone who has vast experience in cyberlaw. If the lawyer does not know much about click fraud, sit down and explain the situation as it currently stands, providing background such as the Tuzhilin report.

Andreals

9:38 pm on Nov 25, 2006 (gmt 0)



One may seek the advice of an attorney without the attorney "getting involved." With the amount of money at stake it would not hurt to get your attorney familiar with the facts of the case long before any action is contemplated.

gregbo

9:43 pm on Nov 25, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



@Andreals, that makes sense. @MyGen, at least meet with an attorney before attempting a face-to-face with G.

Lagamorph

11:46 pm on Nov 25, 2006 (gmt 0)

10+ Year Member



Well if he does hire a lawyer the first question he should ask is can I void legal contracts I've agreed to because I want to change the rules after the fact, and can I keep stolen money if I have it for 30 days before they found out even though he has a contract specifically stating he can't.

Then he can argue with the lawyer about their bill he doesn't want to pay because they didn't tell him what he wants to hear.

This whole thread is like arguing to a cop you get to keep a bike you paid $20 for which turned out to be stolen. I'm sorry if that concept turns out to be shocking.

By the way, does anyone else see the ads with the header stating they are tutorials? You can argue that they don't break some rules but to me they clearly violate the rules about what you can put as a header over ads.

Google states "Publishers may not label the ads with text other than "sponsored links" or "advertisements." This includes any text directly above our ads that could be confused with, or attempt to be associated with Google ads." This is blatantly and clearly violated and I think the only reason he isn't banned is they want the stolen money back.

gregbo

1:32 am on Nov 26, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



This whole thread is like arguing to a cop you get to keep a bike you paid $20 for which turned out to be stolen. I'm sorry if that concept turns out to be shocking.

Fine, let G prove that there was a crime committed.

Google states "Publishers may not label the ads with text other than "sponsored links" or "advertisements." This includes any text directly above our ads that could be confused with, or attempt to be associated with Google ads." This is blatantly and clearly violated and I think the only reason he isn't banned is they want the stolen money back.

If this is the alleged TOS violation, let G prove that it somehow resulted in US $200K of "invalid" clicks. In the past, this type of situation has merely prompted an email asking that the adblock be properly labeled.

europeforvisitors

1:55 am on Nov 26, 2006 (gmt 0)



Fine, let G prove that there was a crime committed.

Google doesn't have to prove that a crime was committed. It doesn't even have to suspect that a crime was committed. If clicks are "invalid" (which may or may not mean "fraudulent"), Google simply wants to refund the invalid click payments to advertisers and recoup the portion of the revenue that it's shared with the publisher.

Lagamorph

2:37 am on Nov 26, 2006 (gmt 0)

10+ Year Member



Fine, let G prove that there was a crime committed.

But if you want to consider it a crime then G can simply show where he violated the rules and used those violations to steal about a half million dollars. G is simply asking for the stolen money back and not pressing criminal charges, not something to really feel victimized over. All this guff about the OP losing "his" money is ridiculous, he never earned it, he stole it.

But I already got away with it is not a good legal defense.

IMHO of course ;)

[edited by: martinibuster at 2:46 am (utc) on Nov. 26, 2006]
[edit reason] See my previous post. [/edit]

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