Google Adsense Support, yay!

Positive experiences deserve a spot too...

[JinxBoy]

I've been a publisher for Google Adsense ever since march 2004. I'm not a big publisher. I enjoy the fact that I can live my University life very relaxed without having to worry about money due to the little extra I receive on a monthly basis.

Now, I've also been a quiet publisher. I have never sent google support a single e-mail in the +30 months I've been with the program. Earlier this week I implimented a change in how I show my ads on a few of my websites, and got worried after reading the TOS for the 27th time. I decided to give it a go and ask the Google team for their advice. A short but friendly e-mail, and 40 of the most nervous adsense-hours since march 2004...

I was positively surprised by the personal and enthousiastic e-mail I received from the Google Adsense team. They took the time to check out my page, they review it, and sent me a personal e-mail with some advice for the future, and thanking me for being so determined to stick with the TOS. The little typo was funny, but showed that someone actually typed this out....

Google doesn't send auto-generated e-mails to smaller publishers. I'm not even a 4-figure a month account, but I even received a reply to my response with my thank-you note.

Props to the Google Adsense team on handling my request. After reading so much negative stuff about them, I really wanted to share this positive story with you....

Now carry on... ;-)

[Hobbs]

Very good to hear of positive experiences, wish we heard more of those down here.

But your surprise in itself says a lot ;-)

[Tropical Island]

I would also like to thank the Google support team for the manner in which they solved a targeting problem that was affecting a number of the pages of one of my sites.

They responded to my e-mails in a friendly, positive and helpful manner and fixed the problem in a short time.

Thanks again.

If the Google rep is reading this then pass on the comments.

[kidd]

I've also had nothing but great experiences with Google's Support. Recently I had to request a change in my user profile, and I was attended quickly and very kindly.

Cheers to Google's Support! :D

[Green_Grass]

"
I would also like to thank the Google support team for the manner in which they solved a targeting problem that was affecting a number of the pages of one of my sites. "

Ditto... They were fast and polite.

[oddsod]

I knock Google a bit for various things but must admit that Adsense support has been good. Not once or twice but on every single occasion I contacted them. And for that, well done! Goog.

[joeking]

Me too - very positive and polite responses to any queries.

[CatLady]

I've also been very pleased with the AdSense team as well. Whenever I had any nagging doubt as to whether any of my sites fit within the TOS, I wrote to them and they replied promptly and courteously. It's nice to know they're there to help when you need them. Good job, G! :)

[annej]

Me too.

[webmasterworld.com...]

[exseo]

I've only emailed AdSense support twice in the 2 years I've been a member and both times the response was very up-beat and concise.

My feeling is that a lot of the negative public feedback we've been reading is (probably) by people who simply don't know how to write a decent support request. (Did I say that out loud? ;-) )

-P-

[DamonHD]

Hi,

I have to say that I've generally found AS (and AW) support helpful, though with the odd irritatingly-inept canned reply when the support person was obviously in a terrible rush to catch up with the weekend pile of requests... Two in the last 48 hours in point. (Sorry to be so abrupt with you Katy in Dublin, but thanks for the better replies the second time around...!)

Considering the (small) profit they make out of me I think that I get wonderful support overall.

Rgds

Damon

[greedy player]

sorry to break the ice, a typo show's it was sent by a google employee? so we don't make typo's on pre-made emails?

(maybe the typo is to fool you)

[DamonHD]

Hi GP,

Those of us who are really smart can tell the difference between:

* Automated typos.
* Deliberate manual typos.
* Accidental manual typos.

But only when we've been to the Googleplex brainwashing cult^H^H^H^Htutorial.

Rgds

Damon

[Fuzzyfish1000]

I've only ever had excellent responses for the Google support team - regardless of the topic. It's nice, as you get the feel that it is one area of their business that they consider important - something a few other companies could do with following...

[AdSenseAdvisor]

The whole AdSense team was excited to read this thread. One of our product specialists asked me to pass along this message:

-----------
Hi everyone,

I just wanted to thank you for your enthusiastic support, and to let you know that indeed our email support teams have been working hard to give you very personal responses. It's always great to hear when you're pleased with our support. Of course there are always areas in which we can improve -- definitely do let us know [google.com] what's on your mind!
-----------

-ASA

[Tropical Island]

Hi AdSense Advisor:

If you really want to help us out please have a look at [webmasterworld.com...]

Many members have contributed to this thread and it really deserves a look from Google management. I know it's a little long but well worth the read.

We have a major problem that we need solved and for more than a year of comments nothing has happened.

Thanks in advance for taking the time to look at this.

[JinxBoy]

Hey hey, don't be spoiling my topic with requests there, TI ;-)...

[Khensu]

Ok ASA I take back the crack about the Googlebrat in the thread that Tropical Island cited.

Just fix/enhance the filter, Please.............................

[edited by: Khensu at 4:48 am (utc) on Oct. 12, 2006]

[andrewshim]

yeah... three cheers for Adsense Support. I had a small problem here

[webmasterworld.com...]

which Adsense Support (David) helped me to figure out what was the underlying problem. I sent the first email on a Friday (near midnight) and when they said it would take up to 48 hours to reply, I figured that meant Tuesday the earliest. Lo and behold... Monday... bleary eyed and yawning, I was pleasantly surprised to see their reply. Yes, David actually took the time to look at my page and made the necessary background checks to propose a couple of solutions. Big company. Bigger Heart.