Forum Moderators: martinibuster
It's been around six months, in this time I've shown about 1.6 billion google ad units and my rep has never contacted me. He usually replies within a few days after I email him with questions, but other than that there is little to no line of communication.
The only time google ever contacts me is with policy violations (since so much of my content is user created, it can be hard to police it all) and I'm becoming really dissatisfied with them.
Is this the standard experience with AdSense reps? Are they only supposed to be dedicated support people or are they actually supposed to help out and be useful? This has never been made clear to me. Should I be asking for a new rep? Ditching Google? I've heard that only the squeaky wheel gets greased over there, but I really don't feel I should have to harass my rep to get him to take a proactive approach to my stuff.
Has anyone else been in a similar position?
and after a lot of harassing I got a rep a while ago.
How did You get him?
I would be happy to have one.
It's really frustrating to have a wall of silence, when it comes up to talk about the June 27th disaster with the search traffic.
