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Google Down? Backbone or Network Issue?

adwords, adsense, and G search

     
2:50 am on Jul 27, 2006 (gmt 0)

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They're all down @ 7:49 pacific. Wassup? Not google;)
4:42 pm on July 27, 2006 (gmt 0)

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It has to be a west coast thing, folks.

I got a frantic e-mail from another webmaster in California last night telling me to pull all ads because AdSense was down and preventing pages from loading.

I checked (here in Michigan) and all was fine. Even my numbers (views and clicks) are steady. Maybe I don't have a lot of west coast visitors? :)

Today everything is still fine.

Good luck, everyone.

[edited by: Cheeser at 4:57 pm (utc) on July 27, 2006]

4:45 pm on July 27, 2006 (gmt 0)

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My ads are showing fine (also in Michigan) but logging in to Adsense or Adwords has been dog slow, when I've been able to get in at all.
4:49 pm on July 27, 2006 (gmt 0)

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Looks like it just came back a few minutes ago (for me) in Arizona. Search, AdSense login, and ads all showing properly.
4:52 pm on July 27, 2006 (gmt 0)

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> It has to be a west coast thing, folks.

But I'm on the West Coast and ads are showing fine and Google search is working. What's weird for me is the clicks column continues to behave as if it's stuck. Earnings for yesterday were down to a 1/3 of average - at this rate, today is not looking like it's going to be any better.

[edited by: Play_Bach at 4:54 pm (utc) on July 27, 2006]

4:53 pm on July 27, 2006 (gmt 0)

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She'll pick you up on the way!

Great! Actaully since I am further away I think I will be the one picking her up :)

4:54 pm on July 27, 2006 (gmt 0)

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Oh and google just started working fine for me over here. Finally....
4:59 pm on July 27, 2006 (gmt 0)

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Up/Down all morning for me in Arizona. Several services including adsense/adwords/google.com/gmail
5:01 pm on July 27, 2006 (gmt 0)

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Up/down for me all morning in LA as well, but all G services, including ads, do seem to be back up consistantly now.
5:03 pm on July 27, 2006 (gmt 0)

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Funny thing is, AdwordsAdvisor mentioned in this thread [webmasterworld.com] at 8:30 pacific (11 hours after their site was down) that they have become aware of the issue, and he is going to notify engineering.

Perhaps they should lay back a little bit on the automation and give some of their phD's an internet connection.

[edited by: Powdork at 5:03 pm (utc) on July 27, 2006]

5:32 pm on July 27, 2006 (gmt 0)

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Funny thing is, AdwordsAdvisor mentioned in this thread at 8:30 pacific (11 hours after their site was down) that they have become aware of the issue, and he is going to notify engineering.

Perhaps they should lay back a little bit on the automation and give some of their phD's an internet connection.

Heheh. I wonder if it could be that AdwordsAdvisor had arrived just a few minutes before 8:30 Pacific, seen the posts, collected a few details, checked with the tech folks and found that it was already being addressed?

This is my first post in your very active forum - greetings to you all. ;) And, sorry for the problems.

And hello ASA - hope you don't mind my stopping by. :)

AWA

5:38 pm on July 27, 2006 (gmt 0)

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This is my first post in your very active forum - greetings to you all. ;)

Welcome AWA, I hope you showed your membership card on the way in:-))

5:45 pm on July 27, 2006 (gmt 0)

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That's good to hear, and please don't take my weak attempts at humour as an attack on you personally.

It would be nice to hear something official when this is cleared up, since it involves way more than us losing adsense income. Having adsense on my sites last night caused me to
1. Lose income from other sources because people could not view the pages with adsense on them.
2. Have to explain to third parties with whom I am contractually obligated that their paid listings were not being displayed because of the problems of another client.
3. Stay up way too late.

OTOH, I did get to start a Featured Home Page Discussion.:)

5:53 pm on July 27, 2006 (gmt 0)

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Hi AWA,

Thanks for joining the hand-wringing session.

Would you be so kind as to describe what kind of system status notification is available to Google users and adsense partners?

I hadn't previously gone to any great length to create cut-outs for adsense, but this outage effectively took my sites off the air

Since early this morning, I've had the whole team re-writing our ad management system to be able to replace adsense with another ad syndicator with a single command.

If we had some better insight to estimated downtime, it might be helpful to avoid cutting over prematurely.

Also, what's the best official channel to report this kind of outage?

When I ran a large ISP, having out-of-band system status notification was de rigeur.

Thanks

7:25 pm on July 27, 2006 (gmt 0)

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Hi AWA! Nice to see you here.

Everyone -- thank you for your patience, and for helping bring this to our attention. Our engineers are on the case.

-ASA

8:26 pm on July 27, 2006 (gmt 0)

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Click dump, please. Numbers have gone nowhere for hours.
9:08 pm on July 27, 2006 (gmt 0)

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Interesting. I noticed something odd sometime (can't say exactly when) between around midnight and 3.00am last night (this morning):

On the search results the google image (top left) would not load...even if trying to reload just the image on its own in a separate browser window. Also when searching from a results page, if I entered a new term and pressed enter, for a split-second the previous term appeared in the search box again before the page then went to the actual result for the new term.

It only affected me using Opera (other browsers were OK) so I just assumed it was my pc or Opera 9 being a bit glitchy.

Anyway, very intriguingly (or maybe just a coincidence?) whatever happened, it was exactly two years to the day after this MyDoom related occurrence was reported ... [news.bbc.co.uk...]

[edited by: futuresky at 9:20 pm (utc) on July 27, 2006]

9:14 pm on July 27, 2006 (gmt 0)

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Our engineers are on the case.

Any word on how long it'll be or what's wrong?

9:36 pm on July 27, 2006 (gmt 0)

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At this point, I am nearly certain that Google has many more problems and of a greater nature than they are willing to admit.

This thread is only the most recent in a long string of complaints by users. Methinks Googlers aren't as smart as they'd like us to believe.

9:41 pm on July 27, 2006 (gmt 0)

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Finally was able to log into our Adwords account and now we have this message from Google:

"On July 29, 2006, AdWords system will be unavailable from approximately 10:00 AM to 4:00 PM Pacific Time [?] due to system maintenance. Please note that your campaigns will continue to run normally during this short downtime. We apologize for any inconvenience"

Wish they weren't waiting until Saturday to fix it!

LV

** 2:22pm PDST

10:22 pm on July 27, 2006 (gmt 0)

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You know, when Al Gore invented the Internet, he warned that this could happen as a result of global warming.

darn... I thought Mr. Bean invented the Internet and it melted down because he left the toaster on...

Click dump, please. Numbers have gone nowhere for hours.

yes, pleeeeeeease. I've been at 19 cents for one click for 10 hours already!

1:30 am on July 28, 2006 (gmt 0)

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update : with five hours left to go for today, I'm at 69 cents with 2 clicks... this CANNOT be for real....
2:16 am on July 28, 2006 (gmt 0)

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There ain't no point blaming them or saying they should be regulated because "they are the Internet." If your business model is based on Google alone, then you need to re-think that business model, not blame Google.

This is a totally weird comment! are your own websites the ONLY ones you visit on the Internet? And what about people who don't even have a website?! regular users, surfers? they go online and suddenly cannot access half of the Internet! what do they have to re-think? When my own site is down, I can live with it. After all, it was down before, and for several reasons. But when I, as a regular surfer, try to browse the Internet and cannot access ALL my favorite bookmarked sites, THAT'S what really pisses me of! That's when the statement "they are the Internet" comes to mind. NOT when we lose couple bucks in revenue due to downtime.

2:40 am on July 28, 2006 (gmt 0)

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I am not sure if it is affecting me or not... it is not a terrific day but it is close enough to the average to be normal and it has updated several times in the last few hours.

Also I want to say I am very grateful to Google for the occasional official posts on these forums.

I do have a suggestion for the mighty G, though. Someday you are going to have to bite the bullet and publish system notices.

Right now every time there's a hiccough reported everyone has to scurry around and try to infer from scant evidence and anecdotes if there is a problem with you, our sites, or what.

I realize that you have trade secrets to protect but you need to weigh the harm that might be done by revealing the nature and timing of some events that affect your systems against the harm that might be done if people lose confidence in your systems.

In my case I've never doubted the integrity of the publisher side of the AdSense system but I know things happen. I imagine that if something is or was going wrong that Google will eventually try to make it right as in the case of the July 5 & 6 incident with the referrals.

It would boost confidence tremendously if there were regular system notices to let us know if there is actually something wrong.

I'd like to post a link here to a good example showing the use of system notices but since doing so might be construed as promoting a site I won't... but even if it were a heavily filtered, legal dept & front office approved version of something like the following it would help:

Sample System Notice


Network Problems
----------------

At 4:08am Eastern time, one of our central aggregation switches suddenly stopped passing most traffic, without logging any problems or explanation for the failure. This was not a normal failure mode. Downtime was approximately 50 minutes.

(Posted On: Mon dd, YYYY, 5:10 AM Eastern)

2:55 am on July 28, 2006 (gmt 0)

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I didn't even know there was an outage until I saw this thread.

Also, I don't know how widespread the problem was, but July 26th was a normal AdSense day for me, with traffic that was on par with other Wednesdays this month. (Of course, it might have been a really, really good Wednesday without the outage; who knows?)

Today looks normal, too, though it's hard to know for sure at 7:55 p.m. Google Daylight Time.

9:51 am on July 28, 2006 (gmt 0)

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As per normal this whole week... stats stuck, then click dump after cut-off point. This time, 7 impressions with 7 clicks! Mebbe I can hope for 1000 impressions for 1000 clicks?
10:18 am on July 28, 2006 (gmt 0)

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After a 20% reduction in Page Impressions, Clicks and Earnings on the 26th, the 27th gave me my best day since June 12th, which, it just so happens, was my average daily earnings for the whole of May!

Bring on September, cooler weather and "normality"!

10:57 am on July 28, 2006 (gmt 0)

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>> Earnings for yesterday were down to a 1/3 of average - at this rate, today is not looking like it's going to be any better.

I'm seeing the same thing - earnings dropped to 1/3 normal for 2 days, were at 1/2 normal yesterday, can't get statistics from Google. The Engine of Chaos sputters on...

4:35 pm on July 28, 2006 (gmt 0)

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All is working for me atm
6:42 pm on July 29, 2006 (gmt 0)

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I cannot login, but ads are showing on my site.
6:48 pm on July 29, 2006 (gmt 0)

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Same here, can't log in, ads show fine.

NYC

[edited by: loudspeaker at 7:17 pm (utc) on July 29, 2006]

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