Forum Moderators: martinibuster
I am a web consultant ...
I was working for a client who told me put Adsense on their site.
I did and they did very well as far as revenue. So I decided to get my own adsense account for some of my sites and I too was very happy.
Well somehow Google accused my account of invalid clicks and terminated it. ;-( I swear I did nothing funny, I was scared to death to ever click a single ad. I fully understand that fraud tolerated by Google would be devastating to them, and I would have no part in being a thief. They paid good money it would be crazy to think you could steal clicks they surely would recognize patterns.
Now the really bad part just a few message numbers after my email, they sent an email to my bosses and cancelled their account because it was related to an account that had previously been terminated for invalid clicks. I guess previously mean 10 seconds ago. My account ... I managed both accounts from the same computer so it would be easy to see there was some connection. Logged in to get code, check stats, stuff like that...
We both responded... both via email and their contact form.
My bosses had a pretty good account with 1 Million Impressions a month and they are mad at me. They blame me and I really did not do anything wrong.
I told them that it could just as easily been the other way around. The email came on the evening of March 28th.
I suggested to Google that if someone clicked repeatly or fraudulently we can block ip addresses at the router at the host.
I have heard that Google just ignores any response to their cancellations and maybe do not even read the their emails, is this true? I hope not! Has anyone in WebmasterWorld ever worked out a termination with them.
Please I am hurting here ... I am sure that my job is on the line with them.
Any advice would be greatly appreciated...
Yes, publishers have been reinstated after being suspended, although I am not sure if invalid clicks were involved in any of the cases.
Just respond politely (firing off nasty emails probably won't help your case much!), offer your stats if they need them, and anything else they request.
Surely they have the ip address for every ad they serve and if they saw a pattern of abuse it must have come from 1 or more specific ips which I could block?
When they cancel an account they take down your stats, but I was getting about 10,000 impressions a
day on my account and the company's was anywhere from 30,000 to 50,000 a day, it would be a lot to track through the logs.
Thanks JenStar
