Forum Moderators: martinibuster
I explained the issue carefully and created some graphs that would illustrate my point, and offered to send them by email if that would help.
Today, I get back a standard "we understand you're concerned about your earnings" email from AdSense support. It makes no reference to my email whatsoever - and has clearly been picked from a bunch of standard emails, as the one most likely to make me shut up and go away. Which it probably will - though in frustration and annoyance rather than satisfaction.
I made more than $20,000 with AdSense last month - and average more than $15,000 / month. So I don't think it's asking too much to get a human being at Google to spend more than a few seconds on the first thing I've sent them for months.
Some maths on why I think Google could afford to offer account managers to a few more large publishers:
If I sent one query every 3 months (unlikely to be as much as that), and it took half an hour to look into properly, then a full-time AdSense account manager should be able to manage more than 800 accounts similar to mine.
These accounts would be generating $144m per year in payouts - so let's say $60m to Google. If the cost of employing an AdSense account manager was $100,000 per year, that would be 0.2% of income - hardly staggering.
So how about it Google? Technology can't do everything - sometimes you need a good old-fashioned human being!
So how about it Google? Technology can't do everything - sometimes you need a good old-fashioned human being!
I think you may be proposing this to the wrong company :)
So how about it Google? Technology can't do everything - sometimes you need a good old-fashioned human being!who is sensible, can understand plain English and has a business qualification. Actually the last poster was right. Technology is king!
You'll here back from a real person. It's just like any other large support organization, they have levels you have to work your way through.
I also find that all my emails are signed by one person so maybe we do have account managers who earn a commission from handling our accounts. That might explain why some of them say yes to Kontera/Intellitxt/other systems while others say no.
We have an Adsense rep that we can call on the phone or email. The rep even calls or emails us when the rep has some suggestions on how to improve our Adsense performance. There was a time when I contacted Adsense support using their standard contact us form (I think it was about opting out of CPM ads) - and our Adsense rep called us up and talked us into changing our minds.
[I too am surprized that you don't already have an account rep.]
[edited by: ken_b at 4:59 pm (utc) on June 19, 2006]
I wish I did. How does one get one?
How do I get a personal representative for my account?
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