Forum Moderators: martinibuster
dhl has paid the duties to the chief custums office and now they want the money back from me. i contacted dhl and they said, it was googles fault since they (in this case the "national mailing service", san jose, ca) had not marked the package as "duties paid by sender" and i should contact google on this issue.
i have immediately objected to the payment request in a written form and i will not pay one cent for the receipt of the google gift. i have never made a clearance request, i would never have accepted the package if i had known i was to pay for the delivery and apart from that my neighbour has accepted the good from the dhl-postman.
obviously dhl wants to earn some extra bucks from clueless receivers? or is their claim legitimate?
do all receivers outside u.s. have to pay customs duty for the google gift? if there are some other victims, please speak out! it must be hundreds in germany. have you paid already to dhl?
(excuse my english, but i have no clue about these technical customs terms - i hope you understand the facts)
had not marked the package as "duties paid by sender"
I'm in the UK.
Mine definitely had this marked on the package. It was the first thing I checked since I hadn't a clue who it was from since I don't usually receive packages from the USA.