google merchant pages not found error

google merchant

[xert]

Hi People, hoping someone could help here - getting products in google merchant disallowed with warning that the pages could not be found on mobile and desktop. Search console shows server connectivity errors, yet hosting provider states it is not an issue with their server ? Could someone confirm other reasons for the errors in console other than the server ?
Thanks in advance.
Chris

[not2easy]

What do your access logs show? Can you find the Google errors they claim to find for the URLs in question? Are those 404 errors or some other response?

[xert]

Thanks for the reply not2easy. I have located access logs on Cpanel however only show a few hours data, all entries show 200 response. This issue seems to happen overnight UK time, unsure how I can locate the error on my server. Possibly the only solution is to change servers and see if the issue with Google merchant and search console ends.
I do wonder if any other webmasters have had this error show up and their findings.
Regards
Chris

[not2easy]

Given that this is a summer weekend, others may chime in over the next few days, but weekends can be too inviting for many of us.

GSC has been known to perform with glitches now and again. If you can use SFPT (with a FTP client) to access your domain, you may find additional logs, I've seen hosts with an "Access Logs" folder with 24 hours and a separate "Logs" folder that shows the month's traffic. It can also be that the host does not share error logs at all.

[xert]

Many thanks, I've checked the error log on Cpanel and nothing is shown so possibly it is an issue at Google's end, not the server. I'll keep digging.
Regards Chris

[tangor]

This issue seems to happen overnight UK time, unsure how I can locate the error on my server.

Does this mean the error is intermittent? Works some of the time and fails at other times? How recent has this become an issue?

What is the intended market/geo-location? Asking since there are a number of things going on world wide these days that MIGHT impact service in Europe, Middle East, Eastern Hemisphere, etc.

Could be something that will correct itself over time once those EXTERNAL to the web issues are resolved.

[xert]

Thanks for your input tangor, yes the issue is intermittent. Each time I test the site it loads quickly, the host company state the same, then I check search console today and under crawl stats for last Friday note average response time 27,854ms so clearly something is wrong. Site is UK based with UK customers. I am wondering if their shared servers are being overwhelmed with requests from other countries overnight impacting my site.
What is frustrating is the host <stablepoint> denies anything is wrong with their servers and I cannot prove one way or the other.

[tangor]

I'm US, so can't comment properly, but suspect that external issues, given your market (likely host location as well) might have impacts beyond you or your host's control. G, meanwhile has issues of their own on the geo-political (nation/state) stage with resulting interference in that regard (parts of the globe are currently DARK). I know the 27,854ms seems excessive, but the page(s) DO FINALLY LOAD? If so, grin and bear it for at least a week. Things DO CHANGE with time! GSC is THEIR product. Does your page display properly in an ordinary browser? If so... no worries. Who cares how long it take for G to scrape---er---index your pages?

Forgive me. I remember when 110 BAUD was the fastest communication. Twenty Seven Seconds for a page to appear was a MARVEL.

[xert]

Thanks for your insight tangor and injecting some much needed humour into the day. i have spent most of it removing scripts from our webpages as a temporary measure and will monitor the result, in the meantime the host is finally to check the server again.
Such a frustrating issue, we are a small company in the UK and really need our product ads running, I will heed your advice and pull away from the computer now before one of us leaves through the window. Kind regards.

[xert]

Just an update from our server hosting provider who now acknowledges their server was blocking Google's IP. Brilliant. Only wasted a week trying to solve this and numerous hours of sleep.
Hope this may help others who find themselves in the same position.
Regards all, Chris

[tangor]

ALWAYS nice to hear a resolution! Oft times things get posted here and we never hear the final. Appreciate the update!