Google Results Not Always Related to Search Term

[xgeniex]

hey guys - a new member here, and huge issue i can't seem to wrap my head around where i could really use yalls help!

I oversee about a couple real estate agents in my local neighborhood - however the issue lies in this:

Lets say theres 50 agents total

if i look up lets say his name is 'john james real estate' on google then him and his GMB appears - great awesome, right?
Well then, if I search a second employee lets say her name is jill jansen and i look up 'Jill Jansen Real estate' what happens is that john james GMB appears when i search her name

then lets say i search another employee - calling him "jake bo" - if i look up "jake bo real estate" john james GMB STILL shows up - even though no where are there names related

THEN the confusing part is that he only appears for select employees, not all of them. I don't know if this a metatagging issue, i went through his content seo and nothing seems to trigger it, so im at a loss - Any help would be greatly appreciated.

[not2easy]

Hi xgeniex and welcome to WebmasterWorld [webmasterworld.com]

This sounds like it is related to either caching or 'personalized results' that prefer to show you what you clicked on previously regardless of the specifics of your search.

Have you tried altering browser settings? Or searching from a different device? If you are on Chrome browser and searching on Google this could be the cause, not related in any way to what another searcher on another computer or tablet might see with the same search terms. If you are logged in, try logging out and try search #2 using a different browser?

[aristotle]

Do the names of those other employees appear on the home page of the website?

Also, does the site have a separate page devoted to each important employee, with extensive infomation about their qualifications and experience, and with links from the home page to all of these individual pages?

Another point: if hardly any members of the general public ever search for these names, google's algorithm might not attach much importance to them.

Finally, if hardly anybody ever searches for these names, the site wouldn't get any significant traffic from them anyway, even if google did show them in the results.