I don't put all the eggs into one basket and just focused on the Ads anymore as the previous team had done. I now also focused on other sources and as much as it's controversial, Facebook ads performed nicely for us.
Facebook works well for us too, but we run campaigns at most 1/4 of the year. Amazon works well for us since we sell products. To put it into comparison, it costs us nearly 8 times the amount of money in Google Ads to generate the same number of sales -vs- Amazon ads. Running ads on Google is definitely not cost effective and produces at best a neutral ROI. It's not worth the time and lack of profit to invest much in Google Ads these days.
The problem we have on Google is they are scaling back our organic traffic and trying to route their users to our paid ads instead. This results in about the same daily number of visitors from Google collectively, but at a much higher cost. Where total paid traffic from Google once was in the 10% of total Google visits range, it has now risen above 20%. Some of this may be attributed to advertisers dropping out of Google, and at this rate I will be gone too. I just can't afford it anymore, and I'm a manufacturer so I have a lot of margins to work with.
As it pertains to consumers using Google to find products, Google's ignorance has led to their demise in this area. Google failed to present their users with choices, which quickly allowed Amazon to rise as the top product search engine. I see the announcement of Google allowing free retail listings in search [
webmasterworld.com...] as Google waving a white flag in a sign of surrender. But it's too little and too late for Google. Amazon won this war and Google lost. Much of the traffic we get from Google these days are just consumers doing research who ultimately go back to Amazon and buy our products there. Consumers are doing this despite our products and shipping being more affordable on our website along with the absence of the Marketplace Facilitator tax Amazon has.
IMO, Google hit its peak and COVID-19 marked the beginning of Google's continual downward trend. Unless Google can give its users higher quality SERPS/choices, and paying advertisers value, Google will continue to contract. Additionally, the Google fluff (videos, images, knowledge box, etc.) is working against them as those SERP features dilute value for advertisers and in many cases reduce far better choices for consumers of information and products.
The bottom line: Google is cannibalizing itself and everyone else willing to pay for a seat on their sinking ship...