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Problems with articles, Does Google care about specific forum software?

         

nrep

2:08 pm on Sep 27, 2018 (gmt 0)

10+ Year Member



I've got a website which uses some popular off-the-shelf forum software to power the entire site. Rather than use Wordpress for articles and separate forum software, I used a "resource" plugin designed by the forum software developers to manage our articles.

This is great in its simplicity, as we only need a single bit of software to power both articles and forums. However, I've noticed that anything using the article addon ranks very poorly - so badly it's a little odd. Our articles are often linked to from other sites (with a quote), but if I paste in a quote in to Google, the original article ranks below other sites linking to the article and threads from our own site that quote it. In fact, Google prefers the linked discussion thread over the actual high-quality article every single time.

It's so odd, as the markup is correct, the are no duplicates, the linked discussion thread isn't considered a canonical (via WMT). The article doesn't look like a forum thread, it's an article system design with correct markup for editorial content.

I'm at a complete loss as to why high quality articles under-perform when using this software. We didn't have this problem before we migrated to using forum software to manage articles (years ago). Other sites that we use wordpress on don't suffer the same fate.

Is it possible that Google detects that the article page is powered by forum software and treats it as low-quality UGC, rather than a professional article written by a qualified editor? It's just a case of articles performing poorly in terms of ranking, it's more that they significantly under-perform in relation to lower quality ancillary pages that quote a sentence or two from the article (on our site and others).

JS_Harris

1:18 am on Sep 28, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Possible, yes, likely no.

Google has gotten good at just evaluating the text and links on a page and ignoring the rest.

Forums have a lot of bloat. Preview, submit, follow, reply, post new, profile, options etc, etc... a lot of extra links may drag down a page a little, it's why Google prefers the printer version of forum content a lot. Make sure buttons non-logged in visitors do not need don't appear unless logged in. I haven't seen your site, consider this generic info.

nrep

1:12 pm on Sep 29, 2018 (gmt 0)

10+ Year Member



Forums have a lot of bloat. Preview, submit, follow, reply, post new, profile, options etc, etc... a lot of extra links may drag down a page a little, it's why Google prefers the printer version of forum content a lot. Make sure buttons non-logged in visitors do not need don't appear unless logged in. I haven't seen your site, consider this generic info.


That's the thing - the article pages don't resemble threads at all. There's no submit/preview buttons, no reply box, just a page that looks as you'd expect a wordpress or similar article to look. It just happens to be powered by forum software.

It's really got me puzzled, as it seems strange that all articles published this way rank lower than a site posting a link to it with a few sentences as a quote.

My hypothesis is that Google mistakenly thinks this page is lower quality forum UGC, as it sees that the page is part of a forum software package. The articles are detailed product reviews or high quality technical help pages, linked to from other sites quite readily. Google seems to have a hard time with this software, as some of the technical support pages relating to troubleshooting are also seen as soft 404s (they are not, they just happen to quote something relating to an error message on the page - a human would never mistake this). Sites like StackExchange (or server sections on WebmasterWorld) don't seem to have problems if someone quotes an error in the text.

Leosghost

1:38 pm on Sep 29, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



From your description ..It seems that the "add on" is the part giving the problem..
What ( without giving the name of your site away ) is the forum software, and what is the add on..
Maybe someone who has used / is using the forum software with the addon will have an insight or a workaround..
When I've been looking for product reviews or tech info over the years, I've never seen Google ranking fora lower than other sites consistently..

tangor

1:41 pm on Sep 29, 2018 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



By definition forums are UGC ... Usually content will trump that, but in the case of g one never knows.

It does sound like you are using a tool in a different manner than intended. That said, you have empirical evidence something is happening. Might try posting the articles AS ARTICLES and see if that makes a difference. In this case you have the option to go either way.

nrep

5:34 pm on Sep 29, 2018 (gmt 0)

10+ Year Member



The forum software in question is XenForo, using the "resource" addon for articles (with some tweaks to the template to change "resources" to "articles" for naming). It's pretty standard off-the-shelf stuff, used for the intended purpose. I don't think XenForo does anything at fault here (although there are some SEO improvements to be made), but Google identifies something incorrectly.

It's not that the site ranks worse on a site-for-site level, but that articles (not threads) appearing using this software are identified as almost supplementary to other pages on the same domain or other sites. They are outranked by anything else when searching for a direct quote from the page. I'm pretty sure that there's nothing wrong with the resource manager plugin, and I'm not sure if the same oddity appears on other sites running the software in the same way.

not2easy

5:50 pm on Sep 29, 2018 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Are these Articles listed in your sitemap? Have you tried "Fetch as Google" to see if any parts/resources are blocked? Have you seen Google's bots accessing the /Articles/ in your access logs? Have you checked the permissions for the /Articles/ and verified they are not "noindex"?

I ask that last one because as a renamed Add-on, it may not be supported as expected. Also note - I have zero experience with the forum software you are using, just a general problem I've seen in other cases.

nrep

1:46 pm on Sep 30, 2018 (gmt 0)

10+ Year Member



Yep, they're in the sitemap and listed ok in Google WMT. Permissions, noindex, robots.txt are fine - it's listed, it's just choosing to display any other page in preference to it when searching from a direct quote. i.e. some of the sites linking to it will quote the first paragraph - if I search for this, 20 listings may appear (all linking to my article), and I'll be #21 in the list. Even other discussion pages linking to it from my own site will rank above it.