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Google Inc. said it stopped offering its suite of Web-based software for businesses—known as Google Apps—free of charge to groups of 10 or fewer users, as it moves to generate revenue from previously free services.Google Moves To Start Charging Small Business For Google Apps [online.wsj.com]
Sundar Pichai, Google's senior vice president in charge of Google Apps, said Google wants to provide small businesses that use the free version of the software with dedicated customer support—something only paying customers currently get. "We're not serving them well," he said of the free users.
Bill, aren't you the one who is always saying that Google has no customers, just users? In other words, if you're using a free service, you ARE the product.
Mr. Pichai added that the millions of people who already use the free version will continue to get it free.