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IN early 2009, statisticians inside the Googleplex here embarked on a plan code-named Project Oxygen. ...as only a data-mining giant like Google can do, it began analyzing performance reviews, feedback surveys and nominations for top-manager awards. They correlated phrases, words, praise and complaints...
What employees valued most were"
even-keeled bosses who made time for one-on-one meetings who helped people puzzle through problems by asking questions, not dictating answers and who took an interest in employees' lives and careers.