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More than 120,000 Gmail users temporarily lose e-mails, other data

More than 100,000 users of Gmail have reportedly lost all their data

     
1:54 am on Feb 28, 2011 (gmt 0)

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[wireupdate.com ]

More than 100,000 users of the webmail service Gmail have reportedly lost all their e-mails and parts of their settings after an unexplained fault on Sunday morning, Google said.

Scores of users on social networking websites and Gmail help forums reported that their e-mails, folders, themes and labels had all been deleted. Other features such as contacts and documents were not affected.

"This issue affects less than 0.08% of the Google Mail userbase. Google engineers are working to restore full access," Google said in an update on its Apps Status Dashboard.

[edited by: tedster at 2:59 am (utc) on Feb 28, 2011]
[edit reason] added quote [/edit]

2:26 pm on Mar 1, 2011 (gmt 0)

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Gmail Being Restored [gmailblog.blogspot.com]
Imagine the sinking feeling of logging in to your Gmail account and finding it empty. That’s what happened to 0.02% of Gmail users yesterday, and we’re very sorry. The good news is that email was never lost and we’ve restored access for many of those affected. Though it may take longer than we originally expected, we're making good progress and things should be back to normal for everyone soon.

So what caused this problem? We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their email. When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version.

As always, we’ll post a detailed incident report outlining what happened to the Apps Status Dashboard, as well as the corrective actions we’re taking to help prevent it from occurring again. If you were affected by this issue, it’s important to note that email sent to you between 6:00 PM PST on February 27 and 2:00 PM PST on February 28 was likely not delivered to your mailbox, and the senders would have received a notification that their messages weren’t delivered.

4:29 pm on Mar 1, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member




System: The following message was spliced on to this thread from: http://www.webmasterworld.com/gmail_advertising/4274685.htm [webmasterworld.com] by engine - 4:44 pm on Mar 1, 2011 (utc 0)


Imagine the sinking feeling of logging in to your Gmail account and finding it empty. That’s what happened to some Gmail users yesterday.

So what caused this problem? We released a storage software update that introduced the unexpected bug, which caused 0.02% of Gmail users to temporarily lose access to their email. When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version. [gmailblog.blogspot.com...] hope it's only their inhouse bug - not some outside hackers job...
 

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