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hedwig is a donkey?

problems with Froogle FTP server hedwig

5:54 pm on Jan 17, 2006 (gmt 0)

10+ Year Member

I upload product feeds for a lot of stores to hedwig.google.com, which is Froogle's FTP server. During the past three days, hedwig has not accepted any feed uploads. It gives all kinds of errors, including "permission denied (overwrite)", "login incorrect", and "disk full". This is happening for unchanged feeds that have been working fine for months.

Actually, not exactly fine, because hedwig has been giving the same types of errors off and on for the past three or four months. I have contacted Google numerous times, and each time, they say they have corrected the issue. When hedwig is behaving badly, nobody's feed gets uploaded.

I wonder if they are neglecting upgrading hedwig in favor of Google Base's FTP server, uploads.google.com.

I can't complain too much, since the whole thing is free, and you get what you pay for. I'm wondering how many others upload their feed via FTP (instead of through the merchant center), and who else is seeing the same problems.

6:13 pm on Jan 17, 2006 (gmt 0)

10+ Year Member

I've been seeing the same problem for the last couple of weeks.
Maybe one in 10 tries goes through.
8:08 pm on Jan 17, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Google Base accepts your Froogle feed without modification. Simply create an FTP account at base.google.com, and submit your feed there, via uploads.google.com.

One advantage of publishing via Google Base is Froogle Local. If you have a storefront, simply add your address to your Froogle feed, and your location will appear on a map for local Froogle users.

7:32 am on Jan 19, 2006 (gmt 0)

10+ Year Member

Google is really getting on my nerves now - even more so than normal. Why oh why can't they sort out the horrible froogle mess before trying to catalog the entire sphere of human knowledge and attempting world domination.
hedwig has been spitting the dummy for the last 2 weeks now - this is really unacceptable.

Is froogle ever going to leave beta status I wonder?

2:10 am on Jan 20, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

I've been having this problem since 1/12... Haven't heard a peep from support yet.

oh and this is hilarious >>hedwig is a donkey

2:35 am on Jan 20, 2006 (gmt 0)

10+ Year Member

When this problem first started it was possible to log into your Froogle account and do a feed upload from there.
That didn't last to long before it too was as broken as the FTP feed upload.

Also no response from Froogle support, none...

3:24 am on Jan 20, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Yeah the silence is kinda weird on this one. I even logged in and updated my ftp password; naturally I still got the finger from my ftp client.

Maybe it's their way of telling us to go to google base... just go away... froogle go sleepy time now.

12:52 pm on Jan 20, 2006 (gmt 0)

5+ Year Member

as reported and discuessed in the adwords forum, google staff are at a sales confrance and will be back at work on, wednesday i belive. i am having the same problems... but it is letting me submit my feeds from the froogle feed uploader in my account... and one of them was even bigger thank 10k
1:22 pm on Jan 20, 2006 (gmt 0)

10+ Year Member

If support staff have gone to a conference, that explains the delayed responses to email. But it doesn't explain the server's boorishness. Server admins probably don't go to sales conferences, and besides, the problems have been going on for months.
1:45 pm on Jan 20, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

good news...

I was able to upload my froogle feed this morning; give `er another try.

7:43 pm on Jan 20, 2006 (gmt 0)

10+ Year Member

Couldn't do it by FTP but I did get it to upload through the merchants center.

Between this, their analytics program and some problems in the ad section does anyone else get the feeling that they are un-raveling behind the scenes?

12:52 am on Jan 21, 2006 (gmt 0)

5+ Year Member

well, i think the demize of google is not a likely event in the near future, there moto is "do no evil" not "do no wrong" even geeks mess up somethings, in fact i think we mess up more.

i think this is just proof of froogle's BETA status, and proof that unless you are ebay your probs gunna get a crap service from froogle support, even if some are on a sales course!

1:51 am on Jan 21, 2006 (gmt 0)

10+ Year Member

Well, I just got an Email from froogle feeds support saying that they have been having technical problems with accounts and logins on the FTP server, but all should now be resolved.

Will have to wait and see. Upload appeared to work.

7:42 pm on Jan 27, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

So, if you do the feed through GOOGLE BASE, it will show up in FROOGLE?

Is that correct?

10:56 pm on Jan 27, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Correct, if you've previously submitted your feed, and had it approved by Froogle.

If you include your address as an additional column with the feed, you'll also appear in Froogle Local Shopping.


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