Froogle Feed is Stuck in FTP... any ideas?

[ProductivePC]

I have been in Froogle for about 3 months now and I am not sure what is happening. I have two problems. I cannot get a response from [e-mail] on this matter... does anyone have any idea what might be going on?

1) A couple of my updates in the feeds will not take. I cannot get it to change. The original submission was:
Title: 1001 Classic widgets! World Famous widgets-Amazing Gift ...
Description: widgets like this are truly hard to come by. The Classic widgets is one of our most prestigious gourmet widgets! ...

Now, I changed the title and the description to:
Title: World Famous widgets
Description: Spectacular widgets like these are truly hard to come by. The Classic widget is one of our most prestigious gourmet widgets!

I have submitted multiple times trying to get this to change and I cannot get it to change. I am not sure what the problem is. Has anyone else run into this problem?

2) I don't know if I submitted too many times trying to fix the error above however since thursday at 3:45pm EST my feed has been stuck on the server. It has not been picked up. I do not have permissions to delete it from the server, I cannot overwrite the file with a new file. Google has not picked it up. I am stuck. Has anyone ran into this?

Any help would be greatly appreciated.

Wayne

[edited by: pmac at 7:44 pm (utc) on Sep. 5, 2004]

[pmac]

Do you see any errors when you log into the merchant center? A couple of things to check:

1) Make sure that you have not changed the name of the file.

2) You need to wait several hours between uploads to overwrite the feed.

I am hearing that email support is taking several days to respond.

[ProductivePC]

No, I have not logged into the merchant center. I found where to sign in however it will nto allow me to sign in. I tried to reset my password however it still will not allow me to sign in.... it just brings me back to the sign-in spot with no error.

The name of the file has not changed.
It has been 3 days since it has been stuck.
It has been over a week since I first wrote Google about the first problem.

Thanks for the response PMAC.

[Edouard_H]

I'm also seeing a feed sitting in the ftp directory so you're not alone. It's probably just a transient problem - I recall not being able to make an ftp connection a while ago and it took a few days to straighten that out.

[ProductivePC]

Are you able to sign in? The strangest thing. When I view the e-mails sent to me from Google, it gives me a username and a password. What do I use these for? It is obviously not used for signing into the Froogle Merchant Account because they require an e-mail and a password.

The next thing is that when I use the e-mail that I have all of the correspondence with Google with I cannot sign in... I cannot even get past the sign-in screen. It just reverts me back to the sign-in screen and not to an administrative area however; if I use a different e-mail address and a password it actually brings me to an area that asks me to verify my password and type in some letters in a box..... I cannot get past that point either.

How frustrating....! How long did it take you last time when your FTP got stuck..... This has been stuck since last thursday.... Do you think my account got cancelled all of a sudden for some reason? Do I need to apply for a different account?

I just wish I could get something other than an automated reply from Google. The last time I wrote to them about something, I waited so long for them to reply that I forgot that I wrote them.

I wonder if Froogle does all of that by an automated service or if it manual? If it is manual I can see why it would still be there being labor day weekend and all. However, that would be horrible to set up that way. Manual Labor for all of those submissions? Yikes!

[Edouard_H]

Last time was a slightly different ftp issue, but it took about three days [webmasterworld.com]. I doubt that they've cancelled your account - they don't respond immediately, but I've always received an answer to any inquiries.

[Haecceity]

My feed has been taking unusually long to clear FTP as well. I'm guessing it's the Labor Day weekend. Just remember to breathe!

[Haecceity]

When I view the e-mails sent to me from Google, it gives me a username and a password. What do I use these for?

For FTP.

[stevenmusumeche]

I've had similar FTP problems with all of my feeds. I ran one of them tonight and it uploaded fine, so I think they problem is fixed. They will all run again tonight sometime so I'll know for sure and post back here.

[ProductivePC]

Well, if anyone else runs into these problems.... My FTP was finally taken...... This makes me wonder if they only allow you so many uploads per week. My first upload started on a Monday, Google's e-mail told me that I can upload once per week so at first that is what I was doing until this error happened with the title and description. In an attempt to fix that, I uploaded once per day and twice on Thursday so I believe you may be limited to 5-7 uploads per week..... If anyone has uploaded more times than that per week, please post it here. Thanks

It took form Thursday at 3:46pm to Monday at around Midnight I am presuming for that post to be taken.

Thank you for all of your feedback.

P.S. Now I feel stupid for asking about the username and password... lol dough!

Now, I just have to figure out why I cannot get into the merchant center?

[brakthepoet]

>> Google's e-mail told me that I can upload once per week so at first that is what I was doing <<

Sounds like someone gave you some bad information. You can upload as often as once per day.

From Froogle's feed instrutions (Section 4, Item D):

You can send new data feed files daily, weekly, or monthly.

[google.com ]

>> I just have to figure out why I cannot get into the merchant center? <<

The sign in for the Merchant Center is different than the sign in information you use to FTP the datafeed. Have you signed up for an account with the Merchant Center? If not, you'll have to do that first. If you have signed up, then it's back to Froogle feed support. The turn around time for my questions has been a consistent 5 business days, so don't worry if it seems to be taking a while.

[ProductivePC]

From Froogle's feed instrutions (Section 4, Item D):
You can send new data feed files daily, weekly, or monthly.
[google.com...]

Thank you very much for that information.

The sign in for the Merchant Center is different than the sign in information you use to FTP the datafeed. Have you signed up for an account with the Merchant Center? If not, you'll have to do that first. If you have signed up, then it's back to Froogle feed support. The turn around time for my questions has been a consistent 5 business days, so don't worry if it seems to be taking a while.

I must have at one point in time registered the feed with Google. I have been submitting for 3 months now and my products are actively in Froogle. It tells me that my username is the e-mail address I signed up with. I have used that however it would not let me in. I went to the link "forgot password" It sends me an e-mail to reset my password. I reset the password and I still could not log in..... go figure.

Thank you for all of your time, effort and help.

Wayne