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AOL and Javascript

Is there a list of any known issues AOL has with js?



3:01 pm on Dec 3, 2003 (gmt 0)

10+ Year Member

I've had some AOL and MSN users complain that they couldn't interact with a site. The site uses javascript for user interaction. Is there any list of javascript incompatibilities with AOL or MSN users who use the ISP's default browser? Unfortunately, I don't have access to an AOL account to do any testing.


5:21 pm on Dec 3, 2003 (gmt 0)

10+ Year Member

Have they tried checking their settings. On the AOL Toolbar, goto My AOL, Click Preferences, Click WWW Icon (Picture of world globe. They might have certain items selected like compress graphics(which is so bad). This sounds like the problem if only some are having issues. I strongly urge all my clients to use IE or Netscape to surf the web rather then AOL. If they must sign on for a connection I have them minimzie the window and then open IE/Net. Usually after a month or so they will stop using AOL entirely.


5:24 pm on Dec 3, 2003 (gmt 0)

10+ Year Member

Here is a common email or notification often sent out.

Ensure that you are running a later version of the AOL software (at least version 6.0). AOL's browser technology is known to lag behind the more popular browsers (MS Internet Explorer and Netscape Navigator) in terms of functionality and conforming to standards. AOL has had problems with Javascript and Forms in particular, both of which are heavily used on this site. To upgrade, use AOL keyword "UPGRADE".

If you are using the AOL browser, we seriously recommend that you change over to either Internet Explorer or Netscape Navigator, which are both available for free and probably came on your AOL installation disk. After making this change, connect to the Internet as you did before and then simply minimise the AOL program and start the new browser.


5:32 pm on Dec 3, 2003 (gmt 0)

10+ Year Member

I am able to do that on other of my sites, but on this one, I have to be able to support the AOL browser. I wish I could tell them tough-toenails and just use the full-blown IE, but its not an option.

<added>Before I get lambasted for saying the full-blown I.E., let me say A full-blown browser instead.</added>


5:57 pm on Dec 3, 2003 (gmt 0)

10+ Year Member

Sorry to hear that, well if the are using AOL 5 or less it javasscript is not supported(NONE). If they use 6 or above most should work. I once had a stubborn friend who just believed it was my or poorly done websites that causes AOL to suck, so I had him view the Ford website. It uses javascript to pop-up larger images of their cars.etc. Once he saw this he never used AOL again. I would also reccommend signing up to AOL with one of those free 1000 hours disks, they often come in the mail or at your nearest kinkos. Good Luck


9:20 am on Jan 6, 2004 (gmt 0)

10+ Year Member

Might also make sure to provide a link to the Sun Java installation. It will sniff their current JRE and install without a reboot (as long as they are not running active desktop-- for some reason, active desktop users require a reboot)

The Sun Java faqs also have great docs for enabling browsers and steps for AOL users to follow.

[java.com...] the Faq is listed in the green box at the right corner.



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