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what are the main causes of js not working

     
5:38 pm on Jun 7, 2004 (gmt 0)

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My site makes use of js on numerous thumbnails and I get people saying that nothing happens when they click on them. I know the #1 would be a pop-up blocking program; however, what are the other causes of js links not working? Also other than turning off the blocker program.....are there keys that will allow for js when held down. I want to create a trouble shooting check list that I can send when they request technical support.
6:06 pm on June 7, 2004 (gmt 0)

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browser type/version and what is supported. Capture the whole string when/if they go to a support page and also look for things like norton firewall.