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Customer: Yes, I hope you can. I must get online! I just hooked up a new computer. I took the cable from the little router off the old machine and plugged it into the back of the new one. But I don't know how to actually configure the system to get online.
Support: Ma'am, here's your support number. Now let's walk you through some troubleshooting and try to get this working for you. First, is it a Mac or a PC?
Customer: PC
Support: And which operating System?
Customer: Windows XP Home
Support: Ma'am now first let's open up a browser window and take it from there. Open Internet Explorer.
Customer: OK, if I can find it! Ah, here it is.
Pause while customer types [webmasterworld.com...] into the IE address bar.
Customer: Hey, it's working! I'm online!
And so I was. ;)
Moments to remember - life should all be that simple! Just not as embarrassing. :)
Did you give 'him' a name?
Customer: Windows XP Home
Tell you what though, the internet is getting dangerous. First day out with it and it's a good thing I've got the Yahoo toolbar installed. Clicked on a site at Google and had a garbageware download forced.
Brand new computer, less than 24 hours out of the gate! That's what killed my other one completely. Stuff that nothing would get rid of.
Moments to remember - life should all be that simple! Just not as embarrassing.
Not all that embarrassing - I've heard much worse :)
This reminds me of one of my favourite sites for amusing technical support stories [rinkworks.com ]
Hope it's OK to put this link here - the site's nothing to do with me, I just like it :)
Mac, actually I didn't give her a name. I just called her Marcia, it's all I could think of. Actually I thought I'd have to install software; never occurred to me it could be so easy.
Helen, I like the one where gal plugged in all the loose wires to wherever they would fit so it would work better. :)
>>probably made that poor guy's day
I hope it did! It's unbelievable how polite and nice those people are.
It generally ends up if I think something will be simple, I have to install software (and finally realize it a day or two later)... but if I think it will be difficult, I spend hours trying to figure out how to set up something that's turned on by clicking an option box.
if you call your p.c. after yourself, it is a little worrying.
Clicked on a site at Google and had a garbageware download forced.Brand new computer, less than 24 hours out of the gate! That's what killed my other one completely. Stuff that nothing would get rid of.
Why? ..you really ought to know better!
I use to give all my computers the same girl name since over 20 years. All my beloved "Pommettes" are stored in perfect working condition in the museum (actually, it's my garage). I think collecting them in perfect working condition is a hobby, not trying to make them work. I just dont get most computer users made a hobby of trying to get their main tool to finally work, and trash them after failing at it. Pure nonsense, but people are consuming cheap computers, like some hot-dog brand.
To keep out of troubles, just :
Dont use Windows,
Dont use IE,
Dont eat hot-dogs.
Simple enough for me.
Now, I am in trouble naming all my computers the same girl name and keeping them in the same room?
Don't eat hot-dogs
Or fast-food hamburgers, for that matter. ;)
lol Marcia, I guess we all have something new to learn:
Don't contact tech support until you've tried fiddling around with it (the product/service, not the tech support itself) ;)
> if you call your p.c. after yourself, it is a little worrying.
Yeah, I totally agree. Because if I called my PC "SID", people might soon think it's a Society for Information Display [google.com] ;)
Sid
Craig
Dump IE as soon as you can, and use something like Mozilla 1.6 which is far superior in both functionality and security.
