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Dumber than dumb DSL tech support call

The trials of the technically challenged

     
9:28 am on Jun 8, 2004 (gmt 0)

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Support: Hello, may I help you?

Customer: Yes, I hope you can. I must get online! I just hooked up a new computer. I took the cable from the little router off the old machine and plugged it into the back of the new one. But I don't know how to actually configure the system to get online.

Support: Ma'am, here's your support number. Now let's walk you through some troubleshooting and try to get this working for you. First, is it a Mac or a PC?

Customer: PC

Support: And which operating System?

Customer: Windows XP Home

Support: Ma'am now first let's open up a browser window and take it from there. Open Internet Explorer.

Customer: OK, if I can find it! Ah, here it is.

Pause while customer types [webmasterworld.com...] into the IE address bar.

Customer: Hey, it's working! I'm online!

And so I was. ;)

Moments to remember - life should all be that simple! Just not as embarrassing. :)

9:37 am on June 8, 2004 (gmt 0)

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You bought a new computer, Marcia?

Did you give 'him' a name?

11:47 am on June 8, 2004 (gmt 0)

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Customer: Windows XP Home

Why? ..you really ought to know better!
12:05 pm on June 8, 2004 (gmt 0)

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LOL... Love it!

Tell you what though, the internet is getting dangerous. First day out with it and it's a good thing I've got the Yahoo toolbar installed. Clicked on a site at Google and had a garbageware download forced.

Brand new computer, less than 24 hours out of the gate! That's what killed my other one completely. Stuff that nothing would get rid of.

1:19 pm on June 8, 2004 (gmt 0)

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Moments to remember - life should all be that simple! Just not as embarrassing.

Not all that embarrassing - I've heard much worse :)

This reminds me of one of my favourite sites for amusing technical support stories [rinkworks.com ]

Hope it's OK to put this link here - the site's nothing to do with me, I just like it :)

11:34 pm on June 8, 2004 (gmt 0)

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Look on the bright side, Marcia, you probably made that poor guy's day (and gave him something to do). He probably braces himself before picking up the phone, wondering who's going to moan at him or give him a difficult problem to solve. You were pleasant and your challenge wasn't exactly insurmountable, so he was probably relieved. On the other hand maybe he thought you were lonely and just wanted a reassuring human voice... (only kidding, obviously). As for silly questions, that one wouldn't even reach the top 10, so don't worry about feeling like a fool. Not asking for directions, now that can be foolish...
Kind Regards
PBG
11:43 pm on June 8, 2004 (gmt 0)

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>>Did you give 'him' a name?

Mac, actually I didn't give her a name. I just called her Marcia, it's all I could think of. Actually I thought I'd have to install software; never occurred to me it could be so easy.

Helen, I like the one where gal plugged in all the loose wires to wherever they would fit so it would work better. :)

>>probably made that poor guy's day

I hope it did! It's unbelievable how polite and nice those people are.

12:09 am on June 9, 2004 (gmt 0)

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Marcia
I was only kidding about your being lonely, but if you call your p.c. after yourself, it is a little worrying.
Kind Regards (and please get out more, but don't be offended by this!)
PBG
1:12 am on June 9, 2004 (gmt 0)

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I thought I'd have to install software; never occurred to me it could be so easy.

It generally ends up if I think something will be simple, I have to install software (and finally realize it a day or two later)... but if I think it will be difficult, I spend hours trying to figure out how to set up something that's turned on by clicking an option box.

2:06 am on June 9, 2004 (gmt 0)

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if you call your p.c. after yourself, it is a little worrying.

:( I often do that. :(
2:58 am on June 9, 2004 (gmt 0)

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Clicked on a site at Google and had a garbageware download forced.

Brand new computer, less than 24 hours out of the gate! That's what killed my other one completely. Stuff that nothing would get rid of.

Why? ..you really ought to know better!

I use to give all my computers the same girl name since over 20 years. All my beloved "Pommettes" are stored in perfect working condition in the museum (actually, it's my garage). I think collecting them in perfect working condition is a hobby, not trying to make them work. I just dont get most computer users made a hobby of trying to get their main tool to finally work, and trash them after failing at it. Pure nonsense, but people are consuming cheap computers, like some hot-dog brand.

To keep out of troubles, just :

Dont use Windows,
Dont use IE,
Dont eat hot-dogs.

Simple enough for me.

Now, I am in trouble naming all my computers the same girl name and keeping them in the same room?

3:52 am on June 9, 2004 (gmt 0)

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Well, better to name your computers and collect them, than track down girls named Pommette to keep in the garage...

Don't eat hot-dogs
Or fast-food hamburgers, for that matter. ;)

9:15 am on June 9, 2004 (gmt 0)

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> Moments to remember - life should all be that simple! Just not as embarrassing.

lol Marcia, I guess we all have something new to learn:
Don't contact tech support until you've tried fiddling around with it (the product/service, not the tech support itself) ;)

> if you call your p.c. after yourself, it is a little worrying.

Yeah, I totally agree. Because if I called my PC "SID", people might soon think it's a Society for Information Display [google.com] ;)

Sid

9:57 am on June 9, 2004 (gmt 0)

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I used to work in tech support for a large UK ISP 4 or 5 years ago. Things like satellite braodband, ADSL as well as a few other Internet/PC products. If you spoke to me Marcia you would have made the list for that little call ;)

Craig

8:56 pm on June 14, 2004 (gmt 0)

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If you're using XP, make sure you get all the updates for it, as well as installing a good firewall (best if your router thing has one built in though) and anti-virus software with all the latest updates.

Dump IE as soon as you can, and use something like Mozilla 1.6 which is far superior in both functionality and security.