White House e-mail

System Becomes Less User-Friendly

[tbear]

Do you want to send an e-mail message to the White House? [story.news.yahoo.com]

Think I'll pass on that one..........

[tedster]

"Over all, it's a very cumbersome process," said Jakob Nielsen, an authority on Web design who helps run a consulting group, Nielsen Norman Group, in Fremont, Calif. "It's probably designed deliberately to cut down on their e-mail."

When Jakob Nielsen (Dr. Nielsen to you!) is criticizing the new system in rather harsh terms, then the re-design company better do something, quick.

As a followup, looks like the news coverage has generated an overload for the system:

White House Email System Slows to a Crawl [dc.internet.com]

[Jenstar]

They did a segment on CNN yesterday on this, complete with showing you what happens if you happen to go to whitehouse.com by mistake, and all the personal information the government wants when you send the president "email".