£35,186 not spent at Dixons- so far

A new trend in complaints?

[Sanenet]

After having read from theregister about somebody who so infuriated at Dixons (a UK home electronics store) for not replacing her TV I am forced to wonder... is this a new direction for the 'net? Will Dixons respond sooner to her website than her complaint to the OFT? And what about the Google adwords she took, complaining about Dixons? Comments, people?

(Forgot the link: [theregister.co.uk...] )

[richardb]

How wonderful!

I’ve been meaning to start a blog for about 4 months got loads of material against Sky, Bensons for beds, the Greater Manchester Police force, local trades people – particularly plasters.

Whilst I think that blogs are just flavour of the month and will died a quick death it’s good to know that the UK service (read total and utter lack of) sector got a kick in the butt and is suffering from it – it needs it, the standards are appalling. It’s interesting that she is savvy enough re. adwords to understand how to inflict maximum pain… …I got to email her!

To answer the question. No it’s just a flash in the pan, most people are far too lazy and give up at the first hurdle but it’s good to see someone giving it a try.

Rich

[cornwall]

Reckon Dixons legal department have been onto this.

Or it could be they have paid her off

Her blog comes up "The page cannot be displayed" and there are no Google Adwords

Interestingly a dissatisfied customer in a hotel in Cornwall has had an ongoing case. (sensitive of tos try looking for a complaint about a hotel in cornwall)

The guy turned up at the hotel, had a complaint, it was dealt with badly, he bunged up a web site, and basically refused to take it down over 18 months ;)

[Mike12345]

Richardb, you inspire me to get angry now, you mentioned that fatal three letter word. Greater Manchester Police. I dislike them, they dislike me, they tried to arrest me in spain for something trivial. Until i informed them they werent in greater manchester anymore and they better release me. <rant over>

I like it when big corporations get slated on the net, and it draws attention, but everyone did it there would be twice as many web sites. ;)

[ncsuk]

Corporations are protected by too many laws and regulations.

I think we should all goto our lawyers and get a legally binding document written up stateing what we expect and give it to everyone we make a purchase from so they are liable.

[Mike12345]

I just s rembered a guy who parked his van acroiss the entrance toa well known dodgy PC superstore and refused to move it until his "broken" PC was returned, after a long time wating for it. Just thought id share it, i think he was arrested for breach of the peace.

[gsx]

I know of some accountant that travelled to a big corporation ten minutes before they closed and sat in their reception with his car blocking some of the managers cars in the carpark until they paid their (massively) outstanding bills. The company threatened to call the police at 5:00pm if he did not leave, he asked them to call the police. They didn't: by half past five, some of the managers wanted to go home and they had their own staff complaining so much that one of the managers got out a chequebook and paid the amount of in full. Two years of 'proper' accounting methods never acheived a penny, 40 minutes of lateral thinking got the full amount.

It's good to see the little guy win!

[canuck]

On the other hand, looking at it from the view-point of a Business it sure seems that customers are becoming more and more demanding as we advance in this technological-age.

A few examples I have had in the last couple weeks (of which customers began to swear when they didn't IMMEDIATELY get their way):

• I lost/broke the widget, send me another NOW!
  
• I now want to return the widget - here's my receipt, I bought it 12 months ago.

With customers feeling they can fight anything and get away with it, especially fueled by credit-card companies which often side with e-customers on e-disputes, this new breed of e-customers are getting more & more emboldened, and more-and-more frustrating to deal with.

E-commerce anyone? I'll stick with informational websites, thank-you! ;)

[Jenstar]

I lost/broke the widget, send me another NOW!
I now want to return the widget - here's my receipt, I bought it 12 months ago.

And don't forget the infamous:

I want my money back now. I KNOW I bought this from you, but I don't have my receipt, I don't remember when it was, and I can't remember how I paid.

When I worked in retail, our most infamous customer brought back an item to return, with a receipt, but that receipt was dated 12 years earlier. And yes, we gave him his money back.

[Mike12345]

We once had a customer who wnated a refund and we wouldnt give him one, so he faxed us a picture of his bottom with lipstick marks on it. (i know that sounds like BS but it really did happen) So we then gave him a refund, cos we admire his bravery and respect him for his wit.

I think a refund was a worthy exchange for such a good laugh ;)

[richardb]

LOL Mike12345

he faxed us a picture of his bottom with lipstick marks on it

The bottom bit I think I understand but what on earth was the lipstick about!

Rich

[Jenstar]

It is in reference to kissing the certain part of his anatomy that he faxed ;)

[richardb]

:) but how did he do it! :( or even worse who? ;)

[Mike12345]

I would imagine that got his partner or "very" close friend to partake in the kssing part. loL! its still makes me crack up now. No pun intended. :)

[canuck]

Mike12345, you should have returned the favor with a return-fax of you kissing his "fax"! ;)

Too many times I have to walk away from the computer because of frustration... or just throw the keyboard across the room!

[conor]

More than £ 250,000 in lost sales now! and...

'Google pulls anti-Dixons adwords'

[theregister.co.uk...]