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How do you deal with unfounded complaints.

this one is getting to me.

         

mack

5:41 am on May 14, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Ok I run a small scale web directory/search engine.

A few days ago I got an email asking "why I was using their URL for another company". and they sent a link to a yahoo results page. It turns out that one of my serps ranked no one for the complainers site URL. I followed the link from yahoo to my serp page and their site was no where to be found. The serp on my site is powered by another SE and thay have updated their index. Yahoo is simply using the complainers URL as part of the snippet because that word did apear. Now it doesnt so the complainer belives the other sites are benefiting or hijacking their domain.

I explained as best I could about how serps can sometimes be indexed by other engines and that no sites where spoofing on their domain name.

Today I got an email from one of the sites the complainer thought was hijacking her site asking for an explination. and stating that he wished the yahoo serps to be altered.

I can almost smell the lawyers letter falling any day now.

OK you're now in my boots , what do you do.

Mardi_Gras

5:45 am on May 14, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



OK you're now in my boots , what do you do.

Nothing until you see the letters from the lawyers - I doubt that this is a big enough problem for anyone to start investing big legal fees in. If they do - worry about it then. Sounds to me like there's not much you can do at any rate.

mack

5:50 am on May 14, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Yea I was exagerating about the lawyer part... I just hate being stuck in the middle. lol

Feel as if im the go between. email from one then the other and trying to explain to one then getting the same question from the other.

Think I will just set up a chat room and let them battle it out....

Actualy that might not be such a bad idea! :)

Mardi_Gras

6:15 am on May 14, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Think I will just set up a chat room and let them battle it out....

I like your solution better than mine :)

kevinpate

8:11 am on May 14, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



cynic that I sometimes am ...
are you certain it's two different peeps/entities/etc.
maybe you're not in the middle, maybe you have something that someone wants and he/she/it doesn't mind playing a game of mountain outta molehill before trying to put a pinch your way.

mack

4:02 pm on May 14, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



To be honest I had thought about that.. it could be one person just winding me up, or someone who wants something.

To be honest I think it is different people, but either way,they will get nothing. :)

mack.

snowman

4:38 pm on May 14, 2003 (gmt 0)

10+ Year Member



Give him something REAL to complain about - drop a stink bomb down his shorts!

;)

creative craig

4:45 pm on May 14, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Snowman you should become a legal consultant ;)

Craig

snowman

7:38 pm on May 12, 2003 (gmt 0)

10+ Year Member



HAHAHA!