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Practice Safe Email Filtering

Double check your clients email filters!

6:42 pm on Dec 20, 2002 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member pageoneresults is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Apr 27, 2001
votes: 61

Let me paint the picture...

I'm visiting with a client yesterday. I ask him if they received the three contact requests from the site this week? He says no. I check with the person responsible for handling those within his company, they've not received anything from the site in at least a month.

Hmmm, I say to myself. What could be wrong? I jump on one of the PCs and log into their web based email to make sure all is okay with the forwarding email addresses. It is.

I get back to the office and open up the confirmation page for that site and everything is in order. Run a couple of tests, all okay.

I then decide to drop in a CC and BCC into the confirmation file. I do a test. I receive my confirmation. The client sends me an email this morning confirming receipt of the contact request. In the process, they notice that there is a message in their deleted mail which came from the main email address that the contact form is addressed to.

Well, come to find out that the IT guy set up the filters and apparently included info@ addresses. All of the contact forms from their sites use the info@ for the default email.

To make a long story short. Check your email filters and make sure you've not filtered something of importance. If your clients have installed email filters, make sure they've configured them properly if they rely on contact forms from their site to generate leads. Fortunately for us, those filters have only been in place for a few weeks.

7:28 pm on Dec 20, 2002 (gmt 0)

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WebmasterWorld Senior Member jimbeetle is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Oct 26, 2002
votes: 9

Happens again and again and ...

For one particular client couple I knew something like this was going to happen so I asked if they would mind me getting bcc copies of any submitted info forms. Turns out we were all very glad they agreed.

Mail is forwarded to an AOL account for their ease of use. A new intern saw all the junk mail the account received and "adjusted" the e-mail settings. Only found out about it over cocktails when I commented on how busy they were going to be come this spring. They had been trying to figure out why business was so slow!