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BT OpenWorld customer service gets chastized for rude comment to customer

This is what I call customer service

     

Tor

9:04 am on Dec 19, 2002 (gmt 0)

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[theinquirer.net ]

And I thought that the British were polite people...(?)

9:09 am on Dec 19, 2002 (gmt 0)

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A rather miffed BnB says he's now consider sueing Openwound for slander

Hehe, funny story!

Nick

9:11 am on Dec 19, 2002 (gmt 0)

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BT Openwoe more like. The 'T' word can be offensive and non-offensive in the UK. It depends if it is part of a joke or not!
9:35 am on Dec 19, 2002 (gmt 0)

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Interesting read.

Yep, if you want a wind up - the automated tele-exchange at BT is by far your best bet.

9:42 am on Dec 19, 2002 (gmt 0)

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he he - i love call centres :)

I laughed down the phone to a customer once (got a bizarre enquiry). Didnt realise that the mute was off.... :( They didnt say anything...or buy anything (it was telesales...i called them!).

See the guy made the mistake of trying to make an enquiry...whenver you call up and are given options, always choose the one that means the company gets money.

Whenever i do my telebanking, i always apply for a personal loan. Instant real person on the line! ;)

JOAT