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Suspended from AdSense for invalid clicks

Could the site content be a reason?

         

Sad_Ricky

8:17 pm on Jul 30, 2005 (gmt 0)

10+ Year Member



Two months ago, my educational gay site was accepted into Adsense program. Yesterday, they sent me e-mail notifying me of invalid clicks etc <language>. What invalid clicks? I barely had 5 clicks per day on my website. I believe they banned me because of my sexual orientation. My husband advised me to seek legal help. By banning educational gay site, Google has discriminated against us. There is nothing that is against GOOGLE TOS on our website. Nothing! There was no invalid clicks (as I said earlier, I barely had 5 clicks per day on my website). There is nothing that violates the spirit of Google policies. One more thing, since we were accepted into Google program, we never updated our website. They approved our websites as it was, and they banned it as it was. I smell discrimination here, and me and my husband will fight this. Do you have any advice for us?

[edited by: Jenstar at 9:45 pm (utc) on July 30, 2005]
[edit reason] Language & politics [/edit]

The Contractor

8:21 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Could some of your content be considered adult, or mature content? Which would mean not suitable for children?

Sad_Ricky

8:23 pm on Jul 30, 2005 (gmt 0)

10+ Year Member



No, no, not at all.
There is absolutely no nudity or anything that could be considered explicit on my website.
My website has 54 pages, and articles related to dealing with psychological effects of 'coming out' as gay etc and dealing with friends, family etc. Absolutely nothing explicit. It's more like a psychological website with focus on gays.

Zygoot

8:27 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I would e-mail the AdSense support and kindly ask them to reevaluate your account. Maybe they will open your account again after a closer reinvestigation of your website.

By banning educational gay site, Google has discriminated against us.

If they really wanted to discriminate you, then they wouldn't have accepted your site in the first place.

The Contractor

8:28 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Legally there is nothing you can do as you agreed to their "Terms & Conditions" upon signing up which state:

6. Google may at any time, in its sole discretion, terminate all or part of the Program, terminate this Agreement, or suspend or terminate the participation of any Site in all or part of the Program for any reason.

That document had to be agreed to by you when opening your account and is still available at [google.com...]

They could have suspended your account simply because 5 clicks a day isn't worth maintaining an account....

Edited:
Read further down on item 6. where it states "In addition, Google reserves the right to terminate without notice any account that has not generated a sufficient number of valid clicks on or valid impressions of Ads (as measured by Google) for a period of two (2) months or more."

lammert

8:34 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



First of all welcome to WebmasterWorld Sad_Ricky!

If you really think that the reason for closing your account was the specific content of your site, you might have a good chance to be reinstated. There were more cases here on WW, where AdSense stopped showing ads on sites with specific content that were first approved but later rejected by another site reviewer. But if my memory works well, in all those cases the publisher received a message about the site content, not an invalid clicks email.

Asking Google to reconsider their decision is always a good thing, but remember that invalid clicks can have many meanings. AdSense closes accounts to protect advertisers for paying too much for bogus or not converting clicks, which is much broader than clicking on your own oads.

Looking at the type of content you describe I wouldn't be surprised if there was either a click attack by someone rejecting your way of life, or a supporters attack by someone who wanted to support you in an anonymous way with regular clicks. In both cases those clicks are invalid an might have caused the termination.

Dantol

8:39 pm on Jul 30, 2005 (gmt 0)



I agree with your husband Ricky. You should see what can you legaly do. If they don't respond to your e-mails, then send them paper letter (send it to Adsense Supervisor or something, Att: Adsense Supervisor, or Adsense Manager or whoever is in charge) and ask them politely to reinstate your account. If they don't want to reinstate your account, file your complaint with leading gay groups. As soon as Adsense gets bad publicity, they will reinstate your account immediately, cuz 5 clicks per day can hardly be considered invalid. Good luck!

[edited by: Jenstar at 9:46 pm (utc) on July 30, 2005]
[edit reason] Politics [/edit]

lammert

8:40 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Read further down on item 6. where it states "In addition, Google reserves the right to terminate without notice any account that has not generated a sufficient number of valid clicks on or valid impressions of Ads (as measured by Google) for a period of two (2) months or more."

The Contractor, AdSenseAdvisor answered in this thread [webmasterworld.com...] at message #29, that until now that rule has never been used to terminate an account. So this is probably not the reason for closing the account.

The Contractor

8:45 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Just because they have not done it in the past (which we do not know if they have or not) doesn't mean they haven't done it now or will in the future.

To jump to the conclusion that it is discrimination is reaching out pretty far imho. Besides, it's against this boards TOS to talk of lawsuits etc.

[edited by: Jenstar at 10:00 pm (utc) on July 30, 2005]

europeforvisitors

9:06 pm on Jul 30, 2005 (gmt 0)



Lammert has a good memory. Apparently Google does, too. :-)

ember

9:29 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I doubt they banned your site because of the content. If that were the case, I'd think they'd ban all gay sites in their searches. I doubt Google would want the bad publicity from such blatant discrimination. Besides, Google has always impressed me as a populist organization.

[edited by: Jenstar at 9:46 pm (utc) on July 30, 2005]
[edit reason] Politics [/edit]

Pedent

9:31 pm on Jul 30, 2005 (gmt 0)

10+ Year Member



Do invalid clicks appear in publishers' stats?

Swebbie

9:32 pm on Jul 30, 2005 (gmt 0)

10+ Year Member



I seriously doubt Google would discriminate in that way. If anything, they're more likely to be sympathetic, not antagonistic. My admittedly limited dealing with the powers that be at Google leads me to conclude they are far more Liberal than Conservative. I suspect this may be a case of mistaken invalid clicks. Email support and be very gracious about it. I bet they'll work with you. Have some logs handy to bolster your case. Good luck!

James

9:40 pm on Jul 30, 2005 (gmt 0)

10+ Year Member



The problem may not be your content rather the ads that might appear as a result of your content!

Jenstar

9:49 pm on Jul 30, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Being terminated for invalid clicks has absolutely nothing to do with your content. An algo (not a person) will raise the flag for fraudulent clicks when it happens.

If your site was rejected when initially applied, then you might have an argument for discrimination. But you were approved so it is not the case.

Yes, people have been suspended because of the content on their site(s). But the termination email clearly states that the suspension is due to a content/policy issue. Your termination email cites invalid clicks.

Tomseys

12:01 am on Jul 31, 2005 (gmt 0)

10+ Year Member



You had 5 clicks per day, there's plenty clicks there that could be invalid.

jomaxx

12:12 am on Jul 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Jenstar's the expert and I tend to agree that if the content was not deliberately flouting their rules, then they're not going to terminate you for "invalid clicks" after you have been approved into the program.

I also think you can ignore that talk about insufficient clicks/impressions. That's a fairly new rule and people are kind of waiting for some webmaster to get terminated over that clause. But if Google ever do that they're not going to send you the "invalid clicks" email.

miguelito

12:40 am on Jul 31, 2005 (gmt 0)

10+ Year Member



The problem may not be your content rather the ads that might appear as a result of your content!

No offence intended but that has to be the most illogical statement of the week...you are saying that google accepts publishers to their system, serves the ads to the guy´s page and they then ban him for it?

WallyWorld

12:58 am on Jul 31, 2005 (gmt 0)

10+ Year Member



If you are only getting 5 clicks per day, why do you care if Google drops you or not? Principal doesn't pay the bills.

James

7:48 am on Jul 31, 2005 (gmt 0)

10+ Year Member



"No offence intended but that has to be the most illogical statement of the week...you are saying that google accepts publishers to their system, serves the ads to the guy´s page and they then ban him for it?"

That is exactly what I am saying. People using adwords do slip in prohibited ads, hoping to make a few bucks before being caught out. If somebody publishes a site with content that has even a remote relationship to the adwords ads, those ads can show up on the publishers page. So a site discussing the medical aspects of Homosexuality can end up
displaying ads for "Gay Studs", and stuff like that, which most people just do not wish to see on their pages.

As a footnote, I do not know if the member that started this topic, is qualified to provide such, "educational", information as indicated by himself, or is just expressing his own opinion. Giving advice on such a complicated subject has to be limited to people professionally qualified to do so.

david_uk

7:53 am on Jul 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I don't think it's helpful to accuse Google of discrimination. If that was the case they would have not approved you in the first place, nor would they serve ads to other sites in your niche (which they do).

Therefore I suspect that your discrimination case would fall flat on it's face.

You may be better advised to try and work with adsense (without any attitude!) to try and resolve this. If you ask to be passed to a senior advisor they will do that.

jdhuk

8:49 am on Jul 31, 2005 (gmt 0)

10+ Year Member



Yep I aggree david_uk. You work with Google and present your case in a professional manner and politely you might win. You fight them you loose end off.

sailorjwd

1:02 pm on Jul 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Perhaps the new reviewer was a boy scout?

James

1:15 pm on Jul 31, 2005 (gmt 0)

10+ Year Member



You Guys got me nervous now, I was going to do A YMCA tribute site, with adsense on it but I am not so sure anymore LOL

Freedom

2:25 pm on Jul 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Why do people hide from personal responsibility by waving the discrimination flag?

"It's not my fault, I was discriminated against!"

Why can't people just admit they fubar'd something?

Perhaps their self esteem is so low they would have a nervous breakdown if they admitted they messed up. Claiming discrimination is some kind of defense mechanism for self preservation against a total nervous break down.

I respect someone a lot more when they just admit, "I screwed up" instead of trying to shift the blame to someone else in a pathetic attempt to dodge taking responsibility for their actions.

This whole discrimination claim is just sad really.

TonysDesigns

3:39 pm on Jul 31, 2005 (gmt 0)

10+ Year Member



Why do people hide from personal responsibility by waving the discrimination flag?

"It's not my fault, I was discriminated against!"

Why can't people just admit they fubar'd something?

Perhaps their self esteem is so low they would have a nervous breakdown if they admitted they messed up. Claiming discrimination is some kind of defense mechanism for self preservation against a total nervous break down.

I respect someone a lot more when they just admit, "I screwed up" instead of trying to shift the blame to someone else in a pathetic attempt to dodge taking responsibility for their actions.

This whole discrimination claim is just sad really.

You said it Freedom! I could not agree more! Sheesh! Get out from your discrimination chair and stop worrying about your 5 clicks that were. My suggestions is to move on. If you only had 5 clicks, then you didn't make squat and I would say "pick your battles" instead of not taking responsibility for the actions herein.

Sobriquet

4:15 pm on Jul 31, 2005 (gmt 0)

10+ Year Member



you had 5 valid clicks a day or so. the invalid clicks would have been filtered out. but if invalid clicks were high, it could have been a reason.

by the way, can u think of people who are envious of ur site and may have caused click floods?

James

4:50 pm on Jul 31, 2005 (gmt 0)

10+ Year Member



"My website has 54 pages, and articles related to dealing with psychological effects of 'coming out' as gay etc"

54 pages is a lot of pages...is it thaaaat complicated a subject?

Google may not like the perception of giving medical advice or opinion on a contentious subject, by somebody unqualified to do so.

lammert

5:14 pm on Jul 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Google may not like the perception of giving medical advice or opinion on a contentious subject, by somebody unqualified to do so.

There is no information given by the starter of this thread about his qualifications. He might be a professional health worker writing articles about his experience and publishing them on the net. Furthermore if the closing of the account was content related, Google would have mentioned it in their email.

incrediBILL

10:18 pm on Jul 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



I smell discrimination here

I smell conspiracy minded paranoia.

Why don't you just write to Google and just ask them what's up instead of making all sorts of wild accusations?

If they only found invalid clicks, your statements above are possibly a violation of the terms and conditions as you just crossed the line with "... engage in any action or practice that reflects poorly on Google or otherwise disparages or devalues Google’s reputation or goodwill" which claims of banning gays surely does.

If you have nothing to do with the invalid clicks then explain yourself, offer to give them copies of your log files and assist in any way possible, yada yada, they've re-instated accounts before.

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