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kicked, what can I do?

     
12:13 pm on Jul 22, 2005 (gmt 0)

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I got this e-mail from adsense:

<snip standard account disabled email>

They have to be kidding. I noticed myself that a few days ago, there have been about 20 times the clicks than usual. I have many competitors, obviously someone tried to get me kicked. They cant seriously kick me for that.
So, any experiences on this? Is there anything I can do? (of course I replied telling them what I told you)

Thanks.

[edited by: Jenstar at 12:52 pm (utc) on July 22, 2005]
[edit reason] No email quotes as per TOS, thanks! [/edit]

12:55 pm on July 22, 2005 (gmt 0)

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Sorry for double post, I cant edit for some reason.

The email only said that there have been invalid clicks on my ads. No further explanations. I cant believe I'm kicked just like that.

1:04 pm on July 22, 2005 (gmt 0)

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dt...would suggest you read through the numerous posts on this subject in this forum.

Bottom line is no one here can help you other than suggest you email adsense support, while in a prone position, praying to the internet gods, chastizing yourself, and hope they will listen to your pleas for forgiveness.

Sometimes it is successfull.....most times it is not. Good luck.

1:05 pm on July 22, 2005 (gmt 0)

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dt7304, sorry to hear that your AdSense account was disabled, but if you read through this forum you will realize that you are not the first, and probably won't be the last.

Is there anything I can do?

You already did what was necessary: emailing Google. They are the only one that can reinstate your account. If you have access to your server logfiles, you could scan them for strange activity in the period that the high click amount was recorded. That information might help to convince Google that you didn't generate the clicks yourself, but that you were attacked.

For us to help, can you give some more details about the click increase? Was only your CTR up, or also the number of impressions?

1:44 pm on July 22, 2005 (gmt 0)

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>> I noticed myself that a few days ago, there have been about 20 times the clicks than usual.

Did you notify Google about that?

First, allot a day to go through all the previous such posts in the Adsense forum here. Yes, a day. At least.

Then go through your logs, identify some IPs, do some other research then contact Google again and offer to share all the info. Always keep it polite and reiterate that you were careful to observe the TOS. Note that unless you have something new of merit in your email you may get an automated reply. (Go through the TOS again and if there's any chance you violated something big don't try to bluff your way out. Offer and immediate and sincere apology).

1:56 pm on July 22, 2005 (gmt 0)

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Welcome to AdSense.
Google always make money on it, you - just some time if you lacky.
2:39 pm on July 22, 2005 (gmt 0)

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I had a similar problem and reported to Google as soon as I saw my clicks skyrocket. Recently they asked for information about my sites presumably to determine what I have control over and what I don't. I'm sure there is a real possiblity that Google might close my AdSense account for whatever reason they may decide.

As I've read and posted here over the months I've realized that it is a foolish endeavor to make AdSense your main revenue stream. Google can terminate your account on a whim (and won't even discuss the termination reasons with you) and in many cases you have little or no control over problems that might arise with your ads that might cause this to happen.

In the off-line world, no business person in their right mind would enter into a business relationship where their main source of revenue could be suddenly ended by their partner without warning, recourse, compensation or even discussion. Especially where such a disruption would simply put you out of business.

So, use AdSense to make some extra money on the side while it works but make your main money makers products that you control and can't be shut down by the whims of a big company partner. You must assume that one day this source of revenue is going to go away and possibly sooner than you think.

2:48 pm on July 22, 2005 (gmt 0)

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In the off-line world, no business person in their right mind would enter into a business relationship where their main source of revenue could be suddenly ended by their partner without warning, recourse, compensation or even discussion. Especially where such a disruption would simply put you out of business.

You ever bid for oil exploration contracts? ;)
3:05 pm on July 22, 2005 (gmt 0)

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For us to help, can you give some more details about the click increase? Was only your CTR up, or also the number of impressions?

Only the CTR.
Did you notify Google about that?

No, perhaps I should have...
Then go through your logs, identify some IPs, do some other research then contact Google again and offer to share all the info. Always keep it polite and reiterate that you were careful to observe the TOS. Note that unless you have something new of merit in your email you may get an automated reply. (Go through the TOS again and if there's any chance you violated something big don't try to bluff your way out. Offer and immediate and sincere apology).

I dont really know what to research. Even if I find the IP who did it in the server logs, I still cant prove to google that that IP wasnt me or a friend of mine.

Well, thanks for your answers.

3:24 pm on July 22, 2005 (gmt 0)

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I dont really know what to research. Even if I find the IP who did it in the server logs, I still cant prove to google that that IP wasnt me or a friend of mine.

but still you make an effort to show them the info. Maybe with that data, Google can decide if they will reinstate your account or not.

no harm in trying. :)

Googleluck!

3:32 pm on July 22, 2005 (gmt 0)

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When you saw that your click were 20 times the normal amount, you should have emailed Google immediately.

If someone from your side did make fraudulent clicks, you have little to no chance of getting back your account.

With that said, of all the posts regarding getting kicked out of AdSense that have been on this forum, there are three cases where the publisher was allowed back in to the program.

Collect all your data, offer Google anyting they want to further examine what happened, remain respectful with all your communications to them, and be persistent. That is what I would do.

Good luck.

4:21 pm on July 22, 2005 (gmt 0)

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I was suspened 3 days ago and had just got reinstated. Write to them and offer your full cooperation.
4:22 pm on July 22, 2005 (gmt 0)

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Give google as much info as you can. If you can find a suspect IP then make them aware of it. Do whatever you can do to at least make them think you are very concerned and will do anything to have your account reactivated.

If you find an suspect ip then tell them you'll block it (your host company can likely do this for you).

The idea is to get a dialogue going and provide them with data - sometimes the politely squeeky wheel gets a 2nd chance.

If there is something you have done against TOS then you gotta find it and confess and fix it.

4:23 pm on July 22, 2005 (gmt 0)

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derekwong, would you care to share some more details?
4:54 pm on July 22, 2005 (gmt 0)

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derekwong28, congrats!

you are n. 4 in the "resuscitated club", afaik

yes, please more details!

btw did you get the standard letter or a different one?

keep us posted!

5:03 pm on July 22, 2005 (gmt 0)

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Yeah, I'd really like to know what you told them derek.
12:24 am on July 23, 2005 (gmt 0)

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Basically I asked them politely to review my suspension. I told them that as an Adwords advertiser who use contextual advertising, I am totally against fraudulent clicks. I would be happy to cooperate in any way.

Although me account had been reinstated, it seems that one of the channels is still suspended. I am not sure whether that website was the one where the problem occured in the first place. I cannot see anything wrong from my webstats and adsense stats.

12:34 am on July 23, 2005 (gmt 0)

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I'm not real sure I should contact Google everytime I get 20 clicks in a day, as opposed to 1?
As anyone here knows, those figures are all over the place.
I'm constantly trying to optimize and advertise my website, and some days are better than others as I strive to find what works.

We certainly can't be expected to just add the code and sit on our hands.
That's not good for either side, obviously.

1:16 am on July 23, 2005 (gmt 0)

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I'm not real sure I should contact Google everytime I get 20 clicks in a day, as opposed to 1?

I think it is probably more like 2000 instead of 100.

2:58 am on July 23, 2005 (gmt 0)

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Congrats, DerekWong!

Such good news is heard very rarely here indeed!

2:03 am on July 24, 2005 (gmt 0)

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It does NOT matter whether your clicks were 20 times higher than normal or 1000 times higher than normal.

If your CTR is 2% and you have 100 visitors a day, then only 2 people will click on your ads. Next day, you might have 20,000 visitors as a result of TV advertising or such, and you would have 400 clicks.

Now, your clicks jumped from 2 to 400 - but also, your traffic jumped too. What remained stable is CTR, it stayed around 2%.

So what? Nobody can penalize you for unusual number of clicks, as long as your CTR stays stable; traffic will jump up and down.

Just e-mail Google and be sincere, they should reinstate your account (in my opinion).

4:01 am on July 24, 2005 (gmt 0)

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Nobody can penalize you for unusual number of clicks, as long as your CTR stays stable; traffic will jump up and down.

I think CTR can certainly jump up... what if a new ad shows up that is particularly interesting or enticing? That alone can cause a fluctuation in CTR. I'm sure Google must account for this!

1:40 pm on July 24, 2005 (gmt 0)

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[What remained stable is CTR]

On the contrary, in DT7304's case, he clarified that it was only the CTR that went up. In his first post he also stated his suspicion that someone 'did' something to his website, validating G's observation that something 'extraordinary' needs to be explained. A 2000% increase in CTR is something that doesn't happen everyday. IMO, DT needs to do a lot more work (investigation/data analysis) than issuing an apology and assuring G of innocence in order to get reinstated.

 

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