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Google AdSense Account Disabled

I know, its been posted. Ideas of what to do?

         

mcmcomput

7:04 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



I recently got an e-mail saying the following:

<snip standard AdSense disabled email>

I have responded to them, with the response saying there is no hope or being re-enabled. I have sent another response in, in hopes of a explanation atleast. I don't see how things could of gone wrong, but I had almost $150 in my account from slightly over a month of use, and never got my PIN, so I couldn't get a check. I used the ads over several websites which I manage and own, and also used the search bar on my personal and clients portal pages. Yes, I used my own google search and when I was looking at buying computer parts, which I do all the time, I do click the newegg.com ads, who wouldn't its a good place to buy from, which I buy stuff there at least once a week.

I have no clue what to do now, if they don't re-enable my account. What did I do wrong? I am considering small claims court, or looking into a class action lawysuit since, they provide NO information on why the account was terminated in the first place.
Should I look into alternatives?
Please advise?

[edited by: Jenstar at 7:45 pm (utc) on June 10, 2005]
[edit reason] No email quotes as per TOS, thanks! [/edit]

bobothecat

7:06 pm on Jun 10, 2005 (gmt 0)



I am considering small claims court, or looking into a class action lawysuit since, they provide NO information on why the account was terminated in the first place.

I wish you luck, especially since you agreed to their terms.

Lex_Luther

7:07 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



when was the last time you clicked your own ad before getting the letter? How many times a week did you click them? Did they show as a 0 pay out click?

mcmcomput

7:22 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



I never clicked the ads them selves, the only thing I can think of is the search part of the program, which I clicked ads, such as newegg.com, but I bought stuff from them as well.

spaceylacie

7:26 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



What did I do wrong?

You clicked your own ads, you said. Search ads are ads too.

mcmcomput

7:30 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



Ok, well then I guess this is why this has happened. Can you re-apply for an account? I relized I made a mistake, but if possible would like a second chance, even if it means starting over.

mgpapas

7:32 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



You have to click your own ads? I click every add I find that is NEW to make sure it's not a competitor is that going to end up screwing me?

EDIT:Should I be using that tool they recommend to avoid a problem?

[edited by: mgpapas at 7:34 pm (utc) on June 10, 2005]

jahfingers

7:34 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



NO information on why the account was terminated

What did I do wrong?

I do click the newegg.com ads

the search part of the program, which I clicked ads

I think you answered your own question.

elsewhen

7:42 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



mgpapas... wow, extremely dangerous behavior if you value your adsense account. clicking on any adsense ads on your site is STRICTLY forbidden. using the preview tool is the way you need to go.

for your sake, i hope they dont cancel your account for the clicking you have already done.

best of luck, and welcome to webmasterworld!

spaceylacie

8:14 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Even if there's a 100% chance you'll buy something, you can't click your own ads!

Geez, and people worry about accidently clicking one ad.

jetteroheller

8:16 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Send Google a copy of all invoices from this computer company, where You clicked on the search ads.

Tell them, that You did not understand all terms of the TOS, and that the advertiser has no demage, because You purchased all this items.

Try it, at last, it can not make things more worth.

petra

8:19 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



<quote>I am considering small claims court, or looking into a class action lawysuit since, they provide NO information on why the account was terminated in the first place.</quote>

for $150? You do know that you can't sue them and that you agreed that they have the final say on the status of your account, oh, sorry I forgot, you didn't read their T&C's, oh well :(

They don't need to provide the information mate, plus its seems like you already know why your account was cancelled.

Rodney

8:22 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm curious...if you buy stuff from newegg.com once a week, why wouldn't you just type in newegg.com and buy the items?

It seems like more trouble to visit your website, do a search, then click on the ad results in the search just to get to the newegg site.

It almost *seems* like you went out of your way to get paid for doing something you would have already been doing (making a purchase at newegg). So newegg paid for those clicks even though you were going to purchase at their site anyway.

You may want to look into other adsense alternatives in the Advertising and Affiliate programs forum, and use this as a learning experience to carefully read the terms of whichever advertising network you signup on.

spaceylacie

8:23 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Send Google a copy of all invoices from this computer company...

Yes, that's about your only option. Explain things.

Good luck to you, sounds like an honest mistake... now go convince Google of that!

mcmcomput

8:34 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



Well, I am currently waiting for a response still, I will bring up the thing about that I have actually made several purchases. I was just thinking the agree thing was the normal stuff, and actually never even read it. :) After reading it, everything has changed. Court obviously won't work. I just think i was a bit more overwhelmed with losing my account and almost $150 generated in it too.

spaceylacie

8:42 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



How do you spell deja vu?

MadMax101

8:45 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



Even if there's a 100% chance you'll buy something, you can't click your own ads!

So like Rodney wrote - you can't click your own ads ESPECIALLY if there's a 100% chance you'll buy something

as I recall from the description of the google search thingy, you don't get paid just for someone using it, but when that someone clicks on one of the companies involved with google and then the amount of money you get depends on how long did he stay, did he become a registered user, or did he BUY something

so yeah you probably got a couple of bucks back for every item you bought - if you ask me not a good enough discount for having your AdSense account removed

mgpapas

8:46 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



Thanks for the welcome elsewhen but I may not be here long :-( I guess I missed where it says "Please note that clicking on your own ads for any reason is prohibited, to avoid potential inflation of advertiser costs."
I also read the statement "There are two methods of obtaining the destination URL of an ad: the AdSense Preview Tool, and viewing the link Properties. We suggest using the preview tool, due to its ease of use and additional functionality. as meaning visit the url you see in the link property so basically would copy and paste <snip> in another browser which now that I think of it is no different than clicking on the link, though technically that wan't my intention (like I said I'm a newb) :p

Edit:just found out something else if that link said http: (as it did before I edited this post) even though all the numbers are edited it will take you to popups from hell.... I wonder if all modified adsense links do that? the url was <snip> withouth the x's

[edited by: mgpapas at 8:55 pm (utc) on June 10, 2005]

[edited by: Jenstar at 10:52 pm (utc) on June 10, 2005]
[edit reason] No URLs/specifics as per TOS [/edit]

Rodney

8:54 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



which now that I think of it is no different than clicking on the link

Was the URL you posted the one you got from the Adsense Preview Tool, or from an actual ad?

If it was from the Adsense Preview Tool, then the link is setup so that it doesn't charge the advertiser, so that is definitely different than clicking on an actual ad on your website (or Google Adsense search result).

mgpapas

9:03 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



No it was the actual link right clicked and properties viewed from my browser. I didn't really think anything of it (not having read the TOS and Policy completely enough I guess) since every pay per click company I've dealt with in the past only allowed one click per IP per day and I assumed adsense was the same and a single click wouldn't matter. O.o

While we're on the subject of policy ... I run a chat network and could easily do global messages encouraging people to go to the site and click some links (which I haven't done) as I have seen some private ragnarok online servers do. Is that against the TOS? I understand giving incentives to click is against the TOS but is simply asking people to click a violation? I mean it's just asking the people who benifit from what you give them for free to support your sponsor. That is generally the way I've seen it put "please visit the home page and click on the links and support our sponsors" Maybe they'll buy something but it's pretty unlikely so in a way long term it seems like you would just be hurting your CPM even if it is allowed.

spaceylacie

9:18 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Are you joking?

Rodney

9:19 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



since every pay per click company I've dealt with in the past only allowed one click per IP per day and I assumed adsense was the same and a single click wouldn't matter.

You may want to re-check with those companies and see if they actually allow the publishers in their networks to click "their own" ads.

The one click per IP per day restriction is just for normal surfers to help prevent fraud and accidental double clicks.

It's not in place so you can click your own ads once per day.

While we're on the subject of policy ... I run a chat network and could easily do global messages encouraging people to go to the site and click some links (which I haven't done) as I have seen some private ragnarok online servers do. Is that against the TOS? I understand giving incentives to click is against the TOS but is simply asking people to click a violation? I mean it's just asking the people who benifit from what you give them for free to support your sponsor. That is generally the way I've seen it put "please visit the home page and click on the links and support our sponsors"

This is also in the Terms of Service (that you should be reading and studying and re-reading :)

From this page:
[google.com...]

Incentives

Web pages may not include incentives of any kind for users to click on ads. This includes encouraging users to click on the ads or to visit the advertisers' sites as well as drawing any undue attention to the ads. This activity is strictly prohibited in order to avoid potential inflation of advertiser costs. For example, your site cannot contain phrases such as "click here," "support us," "visit these links," or other similar language that could apply to any ad, regardless of content.



I added the bold parts to draw attention to the parts that specifically say that you can't ask users to click on the ads on your site (even via another forum or chat network) and you can't ask visitors to support "your sponsors".

[edited by: Rodney at 9:19 pm (utc) on June 10, 2005]

spaceylacie

9:19 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



No, no, no mgpapas. Drawing any type of attention to your ads is against TOS.

mcmcomput

9:21 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



How do you spell deja vu?

Lol, here we go again. :)

mcmcomput

9:59 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



Ok, I have tried everything, and they just send me the same responses over and over. Have any of you signed back up for the service? I have already re-applied, I was just wondering.

mgpapas

10:43 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



"Web pages may not include incentives of any kind for users to click on ads. This includes encouraging users to click on the ads or to visit the advertisers' sites as well as drawing any undue attention to the ads. This activity is strictly prohibited in order to avoid potential inflation of advertiser costs. For example, your site cannot contain phrases such as "click here," "support us," "visit these links," or other similar language that could apply to any ad, regardless of content."

Well clearly their TOS doesn't cover the sutuation I mentioned, also it appears many on this forum are overly paranoid. I know several raganorok (game) servers that have been encouraging users for months to click their ads (I find it amussing that adsense even allows their ads since private RO servers are illegal).... and they are still adsense affiliates, while "I" understand the intent of that section of their TOS I also believe the majority of people (those who don't post or read this forum) have never really read the TOS in detail and interpret it the way they understand it, and in their opinion encoraging people to visting the website and click the links is not the same as "Web pages may not include incentives of any kind for users to click on ads. This includes encouraging users to click on the ads or to visit the advertisers' sites as well as drawing any undue attention to the ads." ie. the site isn't encouraging it I am doing so personally so it is allowed.

I think it's unlikely a google employee is going to join a raganarok server or a chat server for that matter to see what is going on. For better or worse.

[edited by: mgpapas at 10:49 pm (utc) on June 10, 2005]

HughMungus

10:48 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



mg, Google doesn't disable accounts just because of fraud. They also disable accounts because of people who are more trouble than they are worth. Your clicking on your own ads, communicating with them to explain, etc. isn't worth their time. They don't have time to deal with every website operator who doesn't know how to read and follow an agreement.

Rodney

10:50 pm on Jun 10, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Well clearly their TOS doesn't cover the sutuation I mentioned

Actually, it mentions what you are talking about exactly.

You originally posted asking for help, and when answered, you say the people answering your are paranoid.

Remember, your account was the one that was disabled. We're just trying to help you understand why.

Just because you see other people breaking the TOS, doesn't mean that Google allows it. It could be that Google doesn't know about it (yet), but as you see in this forum, Google does check up on these things if they see patterns happening or if someone reports it to them, so it's usually just a matter of time.

skippy

10:52 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



These threads are getting funnier and funnier.

mgpapas

10:53 pm on Jun 10, 2005 (gmt 0)

10+ Year Member



"mg, Google doesn't disable accounts just because of fraud. They also disable accounts because of people who are more trouble than they are worth. Your clicking on your own ads, communicating with them to explain, etc. isn't worth their time. They don't have time to deal with every website operator who doesn't know how to read and follow an agreement."

"You originally posted asking for help, and when answered, you say the people answering your are paranoid.
Remember, your account was the one that was disabled. We're just trying to help you understand why."

I'm not clicking on my own ads (well not after the first couple of days, maybe 20 of 5k CTR's) and I'm not communicating with anyone to explain.... I think you have me confused with the person who started this thread. And to the second quote, maybe not paranoid but stupid because my account wasn't disabled, learn to read lol

EDIT: And people ask me why I usually avoid forums :-)

[edited by: mgpapas at 10:57 pm (utc) on June 10, 2005]

This 41 message thread spans 2 pages: 41