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People felt cheated because of some inconsistent ads.

         

dongjp

12:48 am on Feb 23, 2004 (gmt 0)

10+ Year Member



A visitor sent an email to me today, he said: "You are as scumming as ...! I downloaded your software because your web site said FREE ...".

In fact, I don't provide software downloads at all. On my web site, some of the displayed google ads say they are providing free software, but in fact they only provide crippled versions or even didn't provide a download at all. Therefore after some visitors clicked through the ads and found it is not FREE, they think they are cheated, not by the ads displayed, but by my web site.

In fact I set the color of google ads fairly different from the color of my site, and it is very easy to see "Ads By Google". So what else can I do.

vkaryl

1:22 am on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Er. Don't use google ads?

Seems a fairly logical response....

CaryissoVery

1:48 am on Feb 23, 2004 (gmt 0)

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When you see one of those ads being displayed, you can click on the "ads by Google" to provide feedback on the advetisements. The url will be provided, so you can follow the path to see if what they offer is legit. If not, simply check the box and comment away. Hope this helps.

Cary

dongjp

2:10 am on Feb 23, 2004 (gmt 0)

10+ Year Member



Hi Cary, thank you for your advice, I will have a try.

ByronM

4:19 am on Feb 23, 2004 (gmt 0)

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Editors have been pretty good at cleaning up these types of ads. Just do the response that others have suggested (by clicking on the google link in the ads and submitting a response)

androidtech

4:23 am on Feb 23, 2004 (gmt 0)

10+ Year Member



Yes, I love it when you get support questions from out of nowhere, because someone bought something from a Google AdSense advertiser.

But it's hard to blame them. A lot of users are AOL users, and to them the Web is one big answer machine that they don't understand.

Thanks.

annej

4:36 am on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



This is why I wish it was easier to check on the ads that are placed on our sites. If I could just click on all the new ads I see so I could be sure they were something I'd want my visitors to see I'd feel a lot better. Then I could filter out the problem ones.

It seems to me there would be a way to exclude our clicks on our own ads from counting when they add up the money.

europeforvisitors

5:23 am on Feb 23, 2004 (gmt 0)



It isn't practical for Google to exclude your clicks as a matter of course, because your clicks might come from home, from a computer at a day job, from a computer at a hotel or Internet point, etc. Add dynamically assigned IP addresses and networks into the mix, and things get even more complicated.

In any case, trying to police individual ads is a fruitless task, because geotargeting and rotating ads mean you can see only some of the ads that are being displayed.

If you have ongoing problems with ads of questionable legitimacy or that reflect badly on your site, it may be best not to use AdSense. (That's what I did for on my freelance writers' site, where I tried AdSense briefly until I discovered that all of the ads were for vanity presses and writing scams.)

CaryissoVery

7:32 am on Feb 23, 2004 (gmt 0)

10+ Year Member



annej,

IF you click on the "ads by Google" it gives you the urls of the ads displayed so that you can click on them to "check them out".

Jesse_Smith

8:30 am on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



All you have to do is block that domain. Then you'll never see the ad again on your site.

paul12345

3:24 pm on Feb 23, 2004 (gmt 0)

10+ Year Member



In the new AdSense TOS isn't there a statement that you can label the ads "sponsored links" or such. Maybe doing so would make it more clear to your visitors that the ads are not directly associated with your site but are simply paid advertising.

topr8

3:42 pm on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



i wouldn't worry about it.

if you want the advertising revenue, then a small price you have to pay is receiving emails like this.

europeforvisitors

3:53 pm on Feb 23, 2004 (gmt 0)



In the new AdSense TOS isn't there a statement that you can label the ads "sponsored links" or such. Maybe doing so would make it more clear to your visitors that the ads are not directly associated with your site but are simply paid advertising.

The ad box already says "Ads by Google," which should make it clear that (a) the links are ads, and (b) they're being provided by a third party (Google).

Some readers aren't going to get it no matter how clearly the ads are labeled.

As for the term "sponsored links," I think that's risky in this case because it may imply a sponsorship arrangement between the advertisers and the publisher.

loanuniverse

4:03 pm on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



There is really no way that you can control what a third party will do. I mean if you had a site about financial widgets, you would be thrilled to see some of the big Mutual funds advertising on it. Unless of course you have been reading about how the whole Mutual fund industry has breached their fiduciary duty to the investors by allowing some people to trade in a way that negatively affected others or how they allowed their own people to do so.

Granted is not like you have Ginsu knives or MLM advertising on your site {although now that I think about it.... some of us might}. But there is no way to guarantee that the third party advertising in your site will perform as advertised. All we can hope is that Google catches them and that we can be proactive enough to block those that Google lets in, but that don't meet our more stringent standards.

I am also an adwords advertiser and I have to say that I do believe the ads are reviewed before going out in content. In fact, one of my ads was disallowed due to a misunderstanding. There is quality control in place.

IMHO, as a publisher you should have two things in your site:

#1 a disclaimer of endorsement. Feel free to use mine:

Reference herein to any products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise does not necessarily constitute or imply its endorsement, sponsorship or recommendation by the creator of this site, but it might. Product and service information are the sole responsibility of each individual vendor with the exception, once again, of Microsoft Corporation since who can tell what they include in their releases that will cause your computer to freeze-up, smoke, melt, explode, produce an entirely new language unknown to mankind or launch itself onto The Microsoft Network which, in itself, provides a new definition for the word 'slow'.

#2 Easily differentiated ads from content. Yeph... I know that maybe the "ads by Google" cuts down on our CTR... But it has a purpose.

annej

4:14 pm on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



IF you click on the "ads by Google" it gives you the urls of the ads displayed so that you can click on them to "check them out".

Thanks so much. I didn't find them to be clickable but they are easy to copy and paste. Much faster than digging into properties like the adsense instructions suggest.

I've basically blocked those companies that are really just a search for the product. My regular visitors are going to be turned off by that. They want to go directly to see the store, magazine information or whatever.

I think the strategy would be different for a site that isn't based on return visitors.

rainmakerpsi

4:27 pm on Feb 23, 2004 (gmt 0)

10+ Year Member



No one is being cheated. If they spent a few extra minutes looking at an advertisers web site then that is their only loss. They got there by clicking on a link; no one forced them to do it. If they paid for something then that was by there own free will. People that are complaining that they have been cheated should take a quarter and call someone who cares, because they were not really cheated.

ken_b

4:41 pm on Feb 23, 2004 (gmt 0)

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>>> People that are complaining that they have been cheated should take a quarter and call someone who cares, .... <<<

Remember, they can always use their quarter to call a lawyer.

rainmakerpsi

4:53 pm on Feb 23, 2004 (gmt 0)

10+ Year Member



ahaha. and then lawyer will ask for 20,000 quarters. Which would require at least 10 trips to the bank. The bank gets fed up with the person, kicks them to the curb. The lawyer calls in anger because he does not have his 20,000 quarters, the lawyer fires the client. The client says, gee maybe i should not have sent that email because i clicked on a link.

chicagohh

5:58 pm on Feb 23, 2004 (gmt 0)

10+ Year Member



This seems to be one of those instances where Brett's advice about clicking ads on your site rings true. Since it is your site you are responsible for knowing what kind of ads are running on your site.

loanuniverse

6:44 pm on Feb 23, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If it not were for the fact that clicking on the ads in your site will get you kicked out of the program, I would agree with you.

There are other ways to check the ads being shown. That is bad advice.

europeforvisitors

7:17 pm on Feb 23, 2004 (gmt 0)



It's very bad advice, since it encourages stealing from advertisers.

vkaryl

3:02 am on Feb 24, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



loanuniverse said:
Product and service information are the sole responsibility of each individual vendor with the exception, once again, of Microsoft Corporation since who can tell what they include in their releases that will cause your computer to freeze-up, smoke, melt, explode, produce an entirely new language unknown to mankind or launch itself onto The Microsoft Network which, in itself, provides a new definition for the word 'slow'.

Your disclaimer was pretty good - until your insertion of the above-quoted text. If you don't like Microsoft, fine. There's still no need to post specious and rhetorical dreck here or anywhere else. With luck, a Microsoft attorney is looking at this thread as we post....

In other words, think before you post personal-opinion idiocy in a thread in which people are looking for real help for a real-world problem.

[Um. No - I'm not a moderator, nor do I want to be one. This particular post just really p****d me off.... not that anyone will care particularly.]

4eyes

3:11 am on Feb 24, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Loanuniverse:
If it not were for the fact that clicking on the ads in your site will get you kicked out of the program, I would agree with you.

Europeforvisitors:

It's very bad advice

There appear to be two distinct camps developing in this forum.

Always the same names trotting out the official Google line, always the same names opposing them.

For the record, and in order that people new to the forum do not get misled into thinking there is a consensus where there is none, I disagree with Loanuniverse and Europeforvisitors.

Brett was absolutely right when he said you have a responsibility to check the adverts that appear on your own site.

ken_b

3:26 am on Feb 24, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



>>> Brett was absolutely right when he said you have a responsibility to check the adverts that appear on your own site. <<<

That may well be. But one doesn't need to click on the ads on their site to check the adverts.

As long as there are alternatives to clicking on the ad itself, advising clicking on them is bad advise in my opinion.

loanuniverse

3:54 am on Feb 24, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



vkaryl: You should really take it easy. You get upset to the point of calling someone an idiot over that. Really, the point of the post was to point out that a "disclaimer of endorsement" is a good thing to have as a publisher. I think you need to step back and take a look at what you posted before you start pointing flaws on other people's posts. By the Way, a lot of what is said here is opinions. Do not worry, I am not offended.... slightly amused only. :)

4eyes: I ony spek from the POV of a publisher not Google. Trust me I am sure that I don't hold the same positions as Google in a lot of subjects. It is simple, you click the ads you will get booted. I am not even going to phrase it in a political correct way like EFV did "pointing out the fact that you would be stealing from the advertisers". I will simply point out that clicking on the ads will probably result on loosing Adsense as a revenue source.

Edit: How did I miss this:

With luck, a Microsoft attorney is looking at this thread as we post....

You mean to say that they are done with Mikerowesoft.com and they are coming after me? OMG, I am shaking! If they do send me a letter, I am buying myself a scanner and posting it on my site. Really man, this post was funny.

jomaxx

5:40 am on Feb 24, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



4eyes, there most definitely IS a consensus that clicking on your own ads is a violation of the AdSense terms and that it can easily get you kicked out forever. Whether you ought to be able to click is another matter that isn't really worth debating.

tombola

8:39 am on Feb 24, 2004 (gmt 0)

10+ Year Member



There appear to be two distinct camps developing in this forum.

Always the same names trotting out the official Google line, always the same names opposing them.

This has nothing to do with "trotting out the official Google line".
If you agree to comply with the Adsense TOS, you must keep your promises.
End of story.

I believe that many of those "rebels" NEVER click their own ads, but only find it interesting to post provocative messages here.

whizkiddo

9:00 am on Feb 24, 2004 (gmt 0)

10+ Year Member



I think Microsoft has better sense then that, remember that instance when Microsoft sued a website only to increase its popularity. People are free to comment what they want, I think the constitution allows you that. He is not giving some expert advice that people would take seriously allowing Micro$oft to sue.

Anyway clicking on an ad is not required to see the website. So if you do want to check EACH and EVERY ad, just check the url and open it from another window. Make sure the matter is non objectionable, suitable for children and does not contain any abusive words.

hold on, didnt Adsense appoint people for this and doesnt the algorithm not serve ads in such cases. Oops!