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Click Fraud in my website - email from G

     
4:32 am on May 31, 2006 (gmt 0)

5+ Year Member



Hi,

I am real surprised to see this email from Google on warning me click fraud. I am not doing it and noone ( except my wife) knows that I have website like this. Google did mentioned that they will adjust the faulty clicks in the revenew.

As I am newbie, I would request you guys to advice me my next step? Can I respond to google saying that its not done by me?

Thanks in Advance!

5:02 am on May 31, 2006 (gmt 0)

10+ Year Member



I think that if Google had known that you were the source of the fraud they would have simply suspended your account, not given you a warning.
In your position, I would reply to Google and ask them if there are any steps that you could take in order to avoid a repeat of it.
7:06 am on May 31, 2006 (gmt 0)

10+ Year Member



And if you do contact Google and they offer any advice or feedback, please post a digest of this advice. You canít be the only one on the planet with this problem.
10:39 am on May 31, 2006 (gmt 0)

10+ Year Member



You canít be the only one on the planet with this problem.

It would be specific to his site though so not very useful for the rest of us.

10:43 am on May 31, 2006 (gmt 0)

5+ Year Member



You are probably under some type of click-attack. You should email Google, offer server logs (if you have them) and offer full cooperation...

Good Luck!

12:38 pm on May 31, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Others here have gotten something similar and did not get booted. Offer your sever logs and just wait it out.
12:40 pm on May 31, 2006 (gmt 0)

5+ Year Member



Hi All,

Thanks for the advices. I also would like to inform you that I get repeat visitors to my site. Is it a cause of concern for google to say my site is under click fraud? Appreciate if any one can give a reply to this upon which I would be sending an email to G.

Thanks

1:28 pm on May 31, 2006 (gmt 0)

5+ Year Member



Check your server logs for any traffic exchange - pay to surf program.

Someone or your buddy might try to sabotage you.

1:37 pm on May 31, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Deny all IP blocks of known Click Fraud countries. Do a complete check of your server logs and you will see them. Don't have server logs? Shame. Your only recourse is to do some reading here and you will find plenty to keep you busy for a half day.

Tell Google of the steps you took and THEN ask for advice on what to do next. I am against ever blindly asking for advice without trying some things on your own first. Look like you made an effort and usually the response back is much better.

Good luck.

CaboWabo

1:49 pm on May 31, 2006 (gmt 0)

5+ Year Member



We had similar problem and banned IP's from certain countries, but what if IP is from biggest USA ISP? Or Canada? Booth very big countries... Big revenue loss if you filter them.
2:10 pm on May 31, 2006 (gmt 0)

5+ Year Member



Hi CaboWabo,

Thanks for your advice.

However, the content that I have in my site is useful for IT Consultants across the globe. It does not make sense for me to filter based the countries.

I would like to give some stats for a good advice.

1. Majority of the visitors are repeated visitors.
2. Though Average eCPM (Page)-$ 9.5 and page CTR is 2.6%, some pages have e-CPM os $ 20-50 and CTR of 5-15%.
3. The AdSense is running for last 3 weeks only.
4. Average page views are 100+

Appreciate your expertise advice.

Thanks

5:37 pm on Jun 2, 2006 (gmt 0)

5+ Year Member



I got one of these e-mails from Google last week, stating that they had detected invalid clicks on my AdSense account.

I admitted to them that I had clicked a few of my own ads at different points because the products being advertised were of genuine interest to me.

Being a newbie, I didn't know that this was a controversial thing. Obviously, I have now stopped clicking on my own ads.

I asked them to help me determine if this was the problem that they were referring to, but even after a half dozen e-mails back and forth, they refuse to tell me what kind of invalid activity was detected.

I haven't been using any type of automated software that generates clicks for Google ads, and I don't think anyone else has made invalid clicks on any of my web site ads, but they were tight-lipped about anything they might have known that would help me to resolve the issue.

Has anyone else run into this kind of problem with Google not divulging helpful information to resolve invalid clicks?

6:07 pm on Jun 2, 2006 (gmt 0)

10+ Year Member



Has anyone else run into this kind of problem with Google not divulging helpful information to resolve invalid clicks?

To the best of my knowledge, Google NEVER releases what you might consider to be "helpful information." There's a simple reason for that--if it's helpful to you, it's also helpful to someone who is trying to figure out how to generate invalid clicks and get away with it.

6:29 pm on Jun 2, 2006 (gmt 0)

5+ Year Member



Ya... I understand that part of it, but all I wanted to know was how I was supposed to help stop the activity if they wouldn't tell me a little more about it.
8:12 pm on Jun 2, 2006 (gmt 0)

5+ Year Member



Good That you have got replies from G. I have sent 2 mails since I got email from them on click fraud, no response yet. I also requested them whether to stop AdSense till they give "Okay". I am just waiting for Google to respond so I can think of putting the ads in some other websites aswell.

Smiles

8:41 pm on Jun 2, 2006 (gmt 0)

5+ Year Member



It actually took about a week to get the first response from them, then after not getting a reply to my reply, I sent another e-mail and heard back a couple days later. I responded immediately and actually had an immediate response from them, but the lines of communication have gone dead once again... really frustrating. :-/
8:50 pm on Jun 2, 2006 (gmt 0)

WebmasterWorld Senior Member jomaxx is a WebmasterWorld Top Contributor of All Time 10+ Year Member



alphatekllc, Google doesn't feel it's up to them to educate you regarding which terms you have been caught violating. You need to read and adhere to ALL the rules in both the Program Policies and the legal Terms & Conditions. Among other things, that means no self-clicking and no schemes such as outlined here:
[webmasterworld.com ]

P.S.Garry4Ads: I wouldn't worry unduly about the message, and I really don't think it's necessary to ban whole countries from your site. Make sure you're fully in compliance and could pass any manual review. Make sure you never click your own ads. Focus on trying to generate enough traffic that the occasional oddball won't skew your stats noticeably.

9:00 pm on Jun 2, 2006 (gmt 0)



alphatekllc,
I'm surprised they didn't find your idea amusing.
[webmasterworld.com...]
9:13 pm on Jun 2, 2006 (gmt 0)

10+ Year Member



To the best of my knowledge, Google NEVER releases what you might consider to be "helpful information." There's a simple reason for that--if it's helpful to you, it's also helpful to someone who is trying to figure out how to generate invalid clicks and get away with it.

What about if there are NO ads on your domain. You had taken the ads off for reasons best known to yourself and G sends you an invalid clicks e-mail. Then won't tell you what url is providing those clicks (clearly it isn't your own so it must be someone elses domain that they are being shown on). Far fetched -I'll show you the e-mails!

 

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