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Canadian Payment Error Part Two - EFT Failed

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toldan

5:00 pm on May 2, 2006 (gmt 0)



Your payments are currently on hold. Action is required to release payment. Click here for details.

ANd then when I go there, I get this message:

EFT failed - please enter and verify a new bank account

First of all, my payment information is correct. Few days ago Google deposited money with no problems.

ASA please help, this is ridicolous!

tl001

5:21 pm on May 2, 2006 (gmt 0)

10+ Year Member



Official reply from Google received

<snip>

[edited by: martinibuster at 5:36 pm (utc) on May 2, 2006]
[edit reason] Removed Email Quote per TOS. [/edit]

polarstar9

5:24 pm on May 2, 2006 (gmt 0)

5+ Year Member



What a mess! So frustrated!

dj_webm

5:24 pm on May 2, 2006 (gmt 0)

10+ Year Member



Same story with bank accounts in Denmark - havnt received an answer from G yet.

jetteroheller

5:27 pm on May 2, 2006 (gmt 0)

WebmasterWorld Senior Member jetteroheller is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



My payment is already on my bank account in Austria.

AmericanBulldog

5:32 pm on May 2, 2006 (gmt 0)

10+ Year Member



Same message as Toldan above, also, full payment appears as cancelled and then split into two payments, one was received, the other not yet.

lordyadkin

5:34 pm on May 2, 2006 (gmt 0)



I have the same problem too. I hope they get it fixed soon...

Nikke

1:24 pm on May 2, 2006 (gmt 0)

10+ Year Member



Not for me.

It seems that the first amount transfered via EFT was too small (in SEK the diff was 1:0.133 vs 7.39:1), and both mine, and a client's acount is now set on hold since the transfer failed.

Did this happen to anyone else?

con771

1:27 pm on May 2, 2006 (gmt 0)

10+ Year Member



yep.. mine also diverted to 'hold' saying the EFT failed. I just wrote google about this as well.

I haven't made any changes and my bank tells me everyhting is working with my account

AmericanBulldog

1:35 pm on May 2, 2006 (gmt 0)

10+ Year Member



AA,

I was affected, I received no email.

I checked my account status and see the balance showing as payment in progress.

Is anyone going to break the code of silence and explain what happened?

wfernley

1:36 pm on May 2, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I had this issue as well. Sent an email to Google.

Its good to see I'm not the only one having the issue :D

suzany

1:36 pm on May 2, 2006 (gmt 0)

5+ Year Member



Aha, so I'm not the only one with an EFT failed message! It seems something else went wrong... I'm sure they'll get if fixed up soon enough.

Suzanne

unreviewed

2:03 pm on May 2, 2006 (gmt 0)

10+ Year Member



Me too. Google is now telling me that my bank account info is incorrect and can no longer be used.

TheDonster

2:06 pm on May 2, 2006 (gmt 0)

10+ Year Member



Just received an email from Google saying they are sending the new payment. But when I checked my AS account, there is a message saying the EFT to my bank account failed. They report a technical error and that account can no longer receive funds. I just set up a corporation account specifically to receive my money from Google only. I will have to add a new bank account if I want to receive any more money via EFT. Great, talk about adding insult to injury!

Nikke

2:20 pm on May 2, 2006 (gmt 0)

10+ Year Member



I'm actually glad that I'm not alone in my misery. I just checked with a Swedish forum and it seems as just about everybody has the same issue.

nalf

2:28 pm on May 2, 2006 (gmt 0)

10+ Year Member



It feels good to see that I am not alone!

miki99

2:31 pm on May 2, 2006 (gmt 0)

5+ Year Member



Same thing happened to my EFT this morning. (I'm in Canada.)

Kid_A

2:41 pm on May 2, 2006 (gmt 0)

5+ Year Member



Same here, we're Canadian. Never had a problem before. Now I'm not sure what to do - add another account, or...?

I guess we'll write them and ask what to do. It had nothing to do with it being a small amount, etc.

Man, somebody is sooooo fired over there.

PetLvr

3:34 pm on May 2, 2006 (gmt 0)



Well .. I am in same boat, but naturally I probably did the wrong thing - I added a new bank account .. so this thing is now in progress (I just re-entered details for existing bank that was rejected)

Hopefully it will be resolved. There is some comfort now knowing that I am not alone!

HART (1-800-HART)
aka PetLvr

brokenbricks

3:35 pm on May 2, 2006 (gmt 0)

10+ Year Member



Same thing happend to me. Jeez, this is pretty pathetic on Google's part.

jardin

3:38 pm on May 2, 2006 (gmt 0)

10+ Year Member



Woah, I had no idea there was an error. I came onto webmasterworld to check why google paid me twice this month... now I see why.

I guess I should keep an eye on how much they send next time ;)

My "difference" amount was transffered just fine.

Kid_A

3:48 pm on May 2, 2006 (gmt 0)

5+ Year Member



Jardin:

Are you Canadian, or other...?

heaven33

3:50 pm on May 2, 2006 (gmt 0)

10+ Year Member



It seems like they lost control on their EFT payment system. I will not surprised to read that in some newspapers later this week. It's strange to see these kind of mistakes comming from an important corporation like Google Inc.

dareRock

4:33 pm on May 2, 2006 (gmt 0)

10+ Year Member



looks like we got a better exchange rate for the 'top-up' payment. I imagine for some it may make a difference.

jonte

4:42 pm on May 2, 2006 (gmt 0)

10+ Year Member



Phew! I'm glad I'm not alone in this. :) I'm sure it will be fixed soon enough.

miki99

4:58 pm on May 2, 2006 (gmt 0)

5+ Year Member



*sigh* I entered a nickname for my bank account as requested), which didn't solve the problem of course, but I didn't enter a different bank account because I don't HAVE one. That's when I came over here to see what was going on.

So I just hope I didn't screw something up further in my AS account.

dareRock

5:01 pm on May 2, 2006 (gmt 0)

10+ Year Member



miki99 - do you mean you clicked the 'EFT Failed...' link where it asks to put in your bank acct info?

I just emailled AdSense support regarding this, then came here to WebmasterWorld to see what others have done.

I didnt' want to do anything until I hear back.

Leonard0

5:05 pm on May 2, 2006 (gmt 0)

5+ Year Member



I just checked my bank account and have received my additional payment to make up the Canadian exchange rate error.
I hadn't enter a new bank account number even though I got the message warning about the EFT problem.
The warning was probably generated when Google cancelled the original payment.

fuzzybunny

5:49 pm on May 2, 2006 (gmt 0)

5+ Year Member



has anyone seen any news articles on the net regarding this exchange rate fiasco and what's happening today? it might be a small accounting mistake by some standards but I'm sure the cost for google to fix it would be in the millions.

ArtistMike

6:24 pm on May 2, 2006 (gmt 0)



Last month's payment went through just fine for me. EFT went to my bank just fine.
This 44 message thread spans 2 pages: 44
 

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