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Canadian Payment Error Part Two - EFT Failed

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5:00 pm on May 2, 2006 (gmt 0)



Your payments are currently on hold. Action is required to release payment. Click here for details.

ANd then when I go there, I get this message:

EFT failed - please enter and verify a new bank account

First of all, my payment information is correct. Few days ago Google deposited money with no problems.

ASA please help, this is ridicolous!

5:21 pm on May 2, 2006 (gmt 0)

10+ Year Member



Official reply from Google received

<snip>

[edited by: martinibuster at 5:36 pm (utc) on May 2, 2006]
[edit reason] Removed Email Quote per TOS. [/edit]

5:24 pm on May 2, 2006 (gmt 0)

5+ Year Member



What a mess! So frustrated!
5:24 pm on May 2, 2006 (gmt 0)

5+ Year Member



Same story with bank accounts in Denmark - havnt received an answer from G yet.
5:27 pm on May 2, 2006 (gmt 0)

WebmasterWorld Senior Member jetteroheller is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



My payment is already on my bank account in Austria.
5:32 pm on May 2, 2006 (gmt 0)

10+ Year Member



Same message as Toldan above, also, full payment appears as cancelled and then split into two payments, one was received, the other not yet.
5:34 pm on May 2, 2006 (gmt 0)

10+ Year Member



I have the same problem too. I hope they get it fixed soon...
1:24 pm on May 2, 2006 (gmt 0)

10+ Year Member



Not for me.

It seems that the first amount transfered via EFT was too small (in SEK the diff was 1:0.133 vs 7.39:1), and both mine, and a client's acount is now set on hold since the transfer failed.

Did this happen to anyone else?

1:27 pm on May 2, 2006 (gmt 0)

10+ Year Member



yep.. mine also diverted to 'hold' saying the EFT failed. I just wrote google about this as well.

I haven't made any changes and my bank tells me everyhting is working with my account

1:35 pm on May 2, 2006 (gmt 0)

10+ Year Member



AA,

I was affected, I received no email.

I checked my account status and see the balance showing as payment in progress.

Is anyone going to break the code of silence and explain what happened?

1:36 pm on May 2, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I had this issue as well. Sent an email to Google.

Its good to see I'm not the only one having the issue :D

1:36 pm on May 2, 2006 (gmt 0)

5+ Year Member



Aha, so I'm not the only one with an EFT failed message! It seems something else went wrong... I'm sure they'll get if fixed up soon enough.

Suzanne

2:03 pm on May 2, 2006 (gmt 0)

10+ Year Member



Me too. Google is now telling me that my bank account info is incorrect and can no longer be used.
2:06 pm on May 2, 2006 (gmt 0)

10+ Year Member



Just received an email from Google saying they are sending the new payment. But when I checked my AS account, there is a message saying the EFT to my bank account failed. They report a technical error and that account can no longer receive funds. I just set up a corporation account specifically to receive my money from Google only. I will have to add a new bank account if I want to receive any more money via EFT. Great, talk about adding insult to injury!
2:20 pm on May 2, 2006 (gmt 0)

10+ Year Member



I'm actually glad that I'm not alone in my misery. I just checked with a Swedish forum and it seems as just about everybody has the same issue.
2:28 pm on May 2, 2006 (gmt 0)

10+ Year Member



It feels good to see that I am not alone!
2:31 pm on May 2, 2006 (gmt 0)

5+ Year Member



Same thing happened to my EFT this morning. (I'm in Canada.)
2:41 pm on May 2, 2006 (gmt 0)

5+ Year Member



Same here, we're Canadian. Never had a problem before. Now I'm not sure what to do - add another account, or...?

I guess we'll write them and ask what to do. It had nothing to do with it being a small amount, etc.

Man, somebody is sooooo fired over there.

3:34 pm on May 2, 2006 (gmt 0)

10+ Year Member



Well .. I am in same boat, but naturally I probably did the wrong thing - I added a new bank account .. so this thing is now in progress (I just re-entered details for existing bank that was rejected)

Hopefully it will be resolved. There is some comfort now knowing that I am not alone!

HART (1-800-HART)
aka PetLvr

3:35 pm on May 2, 2006 (gmt 0)

10+ Year Member



Same thing happend to me. Jeez, this is pretty pathetic on Google's part.
3:38 pm on May 2, 2006 (gmt 0)

10+ Year Member



Woah, I had no idea there was an error. I came onto webmasterworld to check why google paid me twice this month... now I see why.

I guess I should keep an eye on how much they send next time ;)

My "difference" amount was transffered just fine.

3:48 pm on May 2, 2006 (gmt 0)

5+ Year Member



Jardin:

Are you Canadian, or other...?

3:50 pm on May 2, 2006 (gmt 0)

10+ Year Member



It seems like they lost control on their EFT payment system. I will not surprised to read that in some newspapers later this week. It's strange to see these kind of mistakes comming from an important corporation like Google Inc.
4:33 pm on May 2, 2006 (gmt 0)

5+ Year Member



looks like we got a better exchange rate for the 'top-up' payment. I imagine for some it may make a difference.
4:42 pm on May 2, 2006 (gmt 0)

10+ Year Member



Phew! I'm glad I'm not alone in this. :) I'm sure it will be fixed soon enough.
4:58 pm on May 2, 2006 (gmt 0)

5+ Year Member



*sigh* I entered a nickname for my bank account as requested), which didn't solve the problem of course, but I didn't enter a different bank account because I don't HAVE one. That's when I came over here to see what was going on.

So I just hope I didn't screw something up further in my AS account.

5:01 pm on May 2, 2006 (gmt 0)

5+ Year Member



miki99 - do you mean you clicked the 'EFT Failed...' link where it asks to put in your bank acct info?

I just emailled AdSense support regarding this, then came here to WebmasterWorld to see what others have done.

I didnt' want to do anything until I hear back.

5:05 pm on May 2, 2006 (gmt 0)

5+ Year Member



I just checked my bank account and have received my additional payment to make up the Canadian exchange rate error.
I hadn't enter a new bank account number even though I got the message warning about the EFT problem.
The warning was probably generated when Google cancelled the original payment.
5:49 pm on May 2, 2006 (gmt 0)

5+ Year Member



has anyone seen any news articles on the net regarding this exchange rate fiasco and what's happening today? it might be a small accounting mistake by some standards but I'm sure the cost for google to fix it would be in the millions.
6:24 pm on May 2, 2006 (gmt 0)



Last month's payment went through just fine for me. EFT went to my bank just fine.
This 44 message thread spans 2 pages: 44
 

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