Forum Moderators: martinibuster
I guess that we will never know the percentage of publishers that read this forum. I'd imagine it would be very low in comparison to the number of adsense accounts. But I do wonder what influence we have on Google's direction as a focus group?
Having been here for a while, I've noticed that quite a few things discussed here eventually filter into the program at some point. So I would like to think that despite being a miniscule proportion of adsense users worldwide, we do have a disproportionate amount of sway at Google.
What do others think? What changes have we seen in Adsense that may be in part down to us? What changes would we like to see?
Any good service provider in any industry should listen to it's customers. I know I do and thats what makes my site successfull and me wealthier.
Any good service provider in any industry should listen to it's customers. I know I do and thats what makes my site successfull and me wealthier.
Well said. All we can ask is that Google will listen. I think they do and have at times made changes i.e. 'related searches'.
For example, ASA has in the past said things like "thanks for the idea, I'll take it forward inside Google" (I would point you to some examples, but without the WW search facility they are difficult to find; I do remember this happening a few times, though). Also, Jenstar and ASA got heavily involved in sorting out a widespread payment problem a few months ago, awareness of which was raised through this forum, and subsequently we were also kept informed of progress.
Also, some of the features introduced into the Adsense system appeared here in WW as requests or issues a few months earlier. Eg: I recall a discussion a few months ago saying it would be nice to have the option to receive reports via email. That facility was introduced a few days ago.
I know I'm not alone in appreciating the fact that ASA/Google Adsense participate in and listen to this forum, despite the occasional trolling and google-bashing that takes place. And in saying that (before I get accused of trying to line myself up for a Porsche Boxster next Christmas; though, Santa Google, can I have registration: G 006 LE, please) I'm not suggesting that Google are beyond criticism. On the contrary, they seem to want constructive feedback (both positive and negative), which makes good business sense.
Imho, this forum is a good complement to the individual email support Adsense provide, and I suspect that Adsense see it that way as well because of the amount of time they/ASA put into WW.
Google doesn't have that kind of fishbowl. It's why I have little doubt that it's not just AdSenseAdvisor occasionally dropping by here.
Go through some of the more lively original discussions and "Eurekas" here -- like the discovery that photos adjacent to the ads improved clickthroughs -- and it wasn't long before Google addressed that issue in the TOS.
Don't expect the top brass of Google to ever stop by here but any rank and file employee bent on moving up the chain that isn't trolling this board for suggestions -- and the YPN board to know how the other half is living -- is probably not going anywhere.
AS Advisor often makes a point of asking for feedback when new features are rolling out. Now that doesn't mean the AS team will act on every single one, but the mechanism is there to relay the info to the people who make the decisions.
Coincidence? Who Knows.
I am sure Google uses this forum for feedback. Also, like EFV stated, they send out surveys. And let's not forget the webinars, where they encourage publishers to participate. Last time ASA announced registering for the webinar here.
They might listen to helpful ideas that have been posted here, or to constructive criticism, but only after setting the noise filter to "high."
I'm guessing that ASA is the "Noise filter" - or at least that would make sense to me.
While WebmasterWorld isn't the only way we receive publisher feedback, it is one important source. And although we can't incorporate every idea or suggestion, we try to respond to your requests as much as possible.
I think at least they are listening .....
Got something for them to hear then:
I'm playing with the YPN beta like many other publishers.
If they are really concerned they might consider asking why.
That is a nature behaviour of a man to try as an optimizer, doesn't matter Google satisfies you or not. But if YPN does better, I will switch for sure....:)
I'm playing with the YPN beta like many other publishers. If they are really concerned they might consider asking why.
Um....Maybe because the grass is always greener on the other side of the fence?
As the AdSense employee responsible for monitoring and participating in this forum, I can assure you that your ideas are heard here at the plex. ;)
Just out of curiosity, how many hours you spent for reading at WW a week?
Um....Maybe because the grass is always greener on the other side of the fence?
Unless I see some green grass that's not the issue, just a speculation.
For starters, a service rep that ANSWERS THE DAMN PHONE is a big bonus instead of waiting many days for a reply, what a concept.
Let's start with CUSTOMER SUPPORT being the #1 complaint and go from there.
