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I uploaded my server logs to MIVA. They better give me a refund for all that garbage or else they are loosing me as a customer (along with all my accounts that I manage for clients).
Anyone know if they are honorable about refunding fraudulent clicks?
[edited by: seth_wilde at 4:01 pm (utc) on Oct. 31, 2005]
[edit reason] specifics taken out [/edit]
so i stopped the account and asked them to investigate and return whatever balance i have in the account.
this happened last week . they froze the account and are so called investigating but .. still no refund on the account.
well for me i am not worried. if they don't refund the balance on the account , i will contact my credit card company and refund the total deposit. :)
I really thought they improved. they don't have a lot of advertisers and i thought they learned their lesson, :(
well i was wrong they are still crap
I will be honest, some of their traffic *does* convert quite nicely for us. The legit traffic is pretty good as far as conversions.. the scam sites just ruin everything.
If they were smart, they would allow the advertisers to do site exclusions. That is if they were *really* interested in running a clean system.
Just because they have changed their name doesn't mean that they have gotten any better.
These second tier PPC companies can't supply sufficient legit traffic so they are dependent on the garbage for survival.
Best suggestion is to just forget them. The labour involved in policing them is just not worth it.
It would be a very nice strategic move on their part to side with the webmaster who can produce logs showing the click irrregularities and give any webmaster who can back up their claims the benefit of the doubt.
Surely that is a sign of how bad it's got when you can't keep the good partners because of the negative press created by other partners (or MIVA being unable to police partners well enough).
Yet people still give them the benefit of the doubt, saying "oh, maybe they'll drop these partners or "they asked for my logs" etc. You guys are the clients, as you pay them for results right! They clearly aren't delivering, and they expect YOU to prove you are in the right - I've never heard so much 'We are MIVA and are blameless' from 1 company in my life and it should be MIVA that investigate and sort it for clients - not the client.
Sad thing is that people still pay them cash, I can't work that out lol. hmmmmmm they have a nice new branding, nice new flash looking site and people are still paying them and talking about them more than ever. Er why?
It's clear they aren't going to go bust while they still get payments from whoever flogs their adverts for them.
Perhaps your sites are not optimised for conversions. Are your descriptions and keywords relevant. Is the landing page?
You have to know what your doing to convert visits to sales. Pretending you know and simply advertising on a PPC will not guarantee sales.
To say that you have to 'optimize' keywords or landing pages is rubbish. I don't care how optimized you are, if I point a script at your ad you are going to cry like all of us :)
FWIW, I still havent heard anything back from MIVA. I stopped my ads, and will likely chargeback the trasactions if they don't refund the fraudulent clicks.
I simply switched over to Enhance who has a lot of the same partners as MIVA, but are approachable when asking to block certain 'partners'. They even Geotargetted my ads to only show in the US/UK for me. With filtering out the garbage partners (findology, find-info, and the like) I am getting decent returns on my spend.
MIVA should take a lesson on that... We all know you will get garbage partners, just let us filter them or request it.. be approachable. MIVA is not at all approachable with that kind of stuff.
I've used every PPC program twice to give them a fair shot; and FindWhat/Miva hasn't consistently worked for any of my clients since some time in 2003.
I recommend staying clear of Miva; I don't care how professional their new website looks :)
Sorry bud, but I dont care how optimized your landing pages are, if a bad partner is targetting your keywords you are going to be whining like everyone else. The point here is that MIVA does nothing about it except profit from it. How you can defend it or say it's somehow the 'workmans' fault is laughable. My CTR and conversion rate on reputable networks are great... even on the less quality traffic from Enhance, I've managed to block and GeoTarget where it's pretty good.
The whole point is that MIVA will not work with their advertisers to weed-out the garbage.