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I tried to call, but they do not list a CS number.
Finally found one and I couldn't actually speak with a CS person.
Pretty horrible CS. Hopefully, they will generate some conversions, but I don't want to sink too much time into them if their CS is this flaking and difficult to contact.
Kind of sucks as they don't mention this. They shouldn't insist on high minimum bids for popular search terms but, then again, Google Adwords is going this way as well :(
Pretty soon only the big boys will have enough $$$s for PPC advertising. Not many people can afford over a dollar a click which AJ insists on for popular search terms.
For my company, my ads do appear in the #1 position but I only see 1 click in the 2 weeks they've been running. They are low volume terms, but I thought I'd see more than 1 click over 4 #1 terms/positions over 2 weeks. What little reporting I have to go on doesn't give much info compared to Adwords or Yahoo.
I'd like to cancel and get my money back at this point, but I'd also like to see if I could get some customer service feedback to find out if I am doing something wrong or this is the state of the program. My advice is to use Adwords for now and wait and see.
I know what I'd like to do to Jeeves if I get hold of him :o
At least they aren't frauding us to deathl like Kanoodle and the like, but they certainly aren't worth bothering with if they aren't actually employing people in this dept to answer customer inquiries.
We did have some issues with click fraud from some of their network partners.
So now I have to think of some extremely generic terms to waste the $60 on, before they take out the $25 a month minimum spend....
I feel ripped off!
I'm tracking form information requests which I get about 8% conversion from google/overture. So far, from Ask Jeeves ~35 clicks no converts.
Getting rid of all my high priced bids today.
That is an interesting comment. They have not changed their syndication channels and if they have then they dragged the AdWords with them. That would alter the ROI on the Adwords on ASK too correct? Does this mean AdWords on ASK are poor performers for advertisers?