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Google has disabled my Ad

... for no obvious reason, without warning

     
10:35 pm on Jul 13, 2003 (gmt 0)

10+ Year Member



I do not understand this behaviour of my favourite search engine. (until this incident)

Has anyone a similar experience?

How can I get in contact with these guys?

They do not seem to respond to e-mail.

What happened?
They sent me an e-mail saying ... URL not working.
... mentioning the home page of the site.
The site is up an running since May 1st with no interruption whatsoever.

Since this ad contributes up to 70% of our site's traffic, further suspension of the ad may force us out of business.

Does anyone know of legal cases in similar matters.

Any help would be much appreciated.

Cheers,
Max

[edited by: Shak at 10:41 pm (utc) on July 13, 2003]
[edit reason] clarification [/edit]

10:43 pm on Jul 13, 2003 (gmt 0)

WebmasterWorld Senior Member shak is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Legal case against who, Google?

It may help if you enlighten us about when the ads stopped showing etc etc.

As for putting you out of business, well frankly as has been said before, ultimately YOU are responsible for your business and actions, the fact that an advertiser is NOT showing your ads is NOT justification for legal proceedings.

Try calling them by phone on monday to speak to a human to get a reply.

I am still slightly confused what you are trying to achieve...

Shak

[edited by: Shak at 8:18 am (utc) on July 14, 2003]

10:50 pm on Jul 13, 2003 (gmt 0)

WebmasterWorld Senior Member heini is a WebmasterWorld Top Contributor of All Time 10+ Year Member



>mentioning the home page of the site.

Hi Max, sorry for pointing out the obvious, but did you make sure the url you have in your ad is really working right now? Did you click it from inside your account interface?

10:57 pm on Jul 13, 2003 (gmt 0)

10+ Year Member



>They sent me an e-mail saying ... URL not working

Chill!

My guess is they suspended as they really could not access the URL for one reason or other and there are many reasons why this happens, most are nothing to do with google. Forget legal action. Just phone them or resubmit the ad.

12:58 am on Jul 14, 2003 (gmt 0)

10+ Year Member



As always... thanks for your replies... very quick indeed.

Dear Shak:

> Legal case against who, Google?
-- Yes... I am only thinking about it.
It's like turning off the electricity for no good reason. Your servers simply stop working.

> it may help if you enlighten us about when the ads stopped showing etc etc.
-- the msg I go said:
Action taken: Suspended - Pending Revision
Issue(s): URL Not Working
received: 030711 - 11:31 UTC

> ultimately YOU are responsible for your business and actions...
-- wouldn't this be nice?! :))
I would love to switch my ad back on again, how can I do this? :)

> the fact that an advertisers is NOT showing your ads is NOT justification for legal proceedings.
-- well, I paid my dues; this add is now running since May 1st without any modification to the URL.
If there would eb an alternative, I would sure jump on it this very minute :)

The web log files show traffic with no pause greater then 15 minutes.
The server would send an e-mail in case the web server would not work.

> try calling them by phone on monday to speak to a human to get a reply.
-- Couldn't find any phone numbers, neither on the site nor in the e-mail they sent.

> I am still slightly confused what you are trying to achieve...
-- get the ads back on!

Dear Heini:

> did you make sure the url you have in your ad is really working right now? Did you click it from inside your account interface?
- yes, I did, and it works.

Dear hurlimann:

> Chill!
-- Easier said than done... I would like to know how you would react if I cut you off :)

> could not access the URL for one reason or other and there are many reasons why this happens
-- have you got an example? ... considering the site wasn't down, the routers to the Internet were not down... our ISP has two routes out.

> most are nothing to do with google.
-- well, they said they can't access the URL, and before I would cut a life line, I would simply try again... I am sure the process can be automated, at least we automate whatever possible :)

> Forget legal action.
-- yes, David and Goliath

> Just phone them or resubmit the ad.
-- Has anyone got an AU or UK or US phone number? I am in AU.

... resubmit... well, I am new to Google ads. I started out in May, not making much changes, except for some keywords that did not get their CTR or so.
If I would resubmit, does this mean I create a second ad with same content and delete the first one. If so, I suspect I will get knocked off again some time down the track, as the ad or keywords are not the reason for the suspension. It is solely because they did not reach the web site for whatever reason.

Thanks and regards, Max

1:25 am on Jul 14, 2003 (gmt 0)

10+ Year Member



Maybe they told you why they kicked you off, and you didn't get the email.

Maybe you have CAPS in your ad, or! or BEST or #1.

Maybe you are selling something they believe to be trademarked. ie: Weight Watchers.

Maybe you should just create a new account with a new URL.

2:06 am on Jul 14, 2003 (gmt 0)

10+ Year Member



> Maybe they told you why they kicked you off, and you didn't get the email.
-- As I mentioned before they sent me an e-mail:

> Maybe you have CAPS in your ad, or! or BEST or #1.
-- no, I don't... please see above

> Maybe you are selling something they believe to be trademarked. ie: Weight Watchers.
-- well, all Widgets are trademarked... I guess I can say so about Canon, Sony and the like as is Google :)

> Maybe you should just create a new account with a new URL.
-- I hear what you are saying... I want a working relationship ... innocent until proven guilty.

I didn't do anything wrong as far as I can tell...
It worked for two months...
... now it doesn't...

If I may summarise the replies:
-- Talk to Google
-- my responsibility
-- maybe ...

While I can see the point in calling Google... it behaves like many other online companies: we are only online, no humans, no phone numbers, we take you money, but do not want to talk to you... read FAQ, or send mail... maybe we respond.

I will keep you posted how this thing is progressing...

Cheers, Max

[edited by: Shak at 8:14 am (utc) on July 14, 2003]
[edit reason] no email quotes as per TOS [/edit]

 

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